FodaBox Reviews

Name: FodaBox
Address: Unit 10 Quadrant Park, Welwyn Garden City, Hertfordshire
Rating: 4.20

4.2 Rating 3,284 Reviews

79 %

of reviewers recommend FodaBox

4.2

Based on 3,284 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About FodaBox:

At FodaBox our mission is to make better food & drink accessible to everyone. When you enjoy our online retail marketplace, you support independent brands and producers from across the UK. Anything sold directly by FodaBox is hand-chosen from our favourite producers and shipped directly on an expedited service from our warehouse.

Visit Website

Phone:

03331 21 21 66

Email:

support@fodabox.com

FodaBox 5 star review on 15th March 2026

Jessica P

FodaBox 5 star review on 4th September 2025

Anonymous

Anonymous // 01/01/2019

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“The order arrived weeks late which was frustrating but not the end of the world as it still arrived in time for Christmas. However the real let down was the package itself. It was in a cheap looking cardboard box and not at all like the advertised box which looked wooden. The individual bottles inside had been forced into slots with foam packaging whether they properly fit or not which meant the box arrived misshapen. Several of the labels had been put on wonky. The whole thing looked like it had been put together in a slapdash manner without any proper care or attention. I felt truly embarrassed to give this as a present especially as I thought it would be a special gift. I take no pleasure in writing bad reviews but there we are. I cannot give it the lowest mark as it did actually arrive and I assume the drinks were acceptable (it was a present so I cannot be sure). I would certainly hesitate before ordering from them again. The lesson here is don’t bite off more than you can chew and don’t accept orders you will have difficulty fulfilling!”

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Posted 5 years ago

“I still haven't received anything at all. I placed the two orders as part of Christmas presents! Very disappointed indeed.”

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Posted 5 years ago

“Ordered on 9th December. Am still yet to receive my order despite recivieing emails to say it has been dispatched twice. I know that Christmas is an extremely busy time but very disappointed my order still hasnt arrived”

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Posted 5 years ago

“Order placed 8th December, received 2nd Jan. Emailed, just automated response. Called, no answer. Tweeted, no response. I had gift voucher I applied to the purchase. Had I paid the full £45 for what I have received, I'd be feeling very hard done by. All in all, absolute rubbish.”

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Posted 5 years ago

“Hamper was never delivered. Customer service non existent. No reply let alone a refund. Would advise against buying from them”

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Posted 5 years ago

“Very good.”

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Posted 5 years ago

“Ordered hamper on 10th December all Items arrived except one . Now 2nd jan no sign of missing item which whilst doesn’t bother me as it’s a bag of crisps I can’t see how even with xmas delays can take this long as now 2nd jan . Quality of items arrived was good but wouldn’t order again as felt overpriced . Had a work voucher to use this time .”

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Posted 5 years ago

“Ordered on 10th December with ‘5-7 day delivery’ so we expecting delivery before Christmas. It didn’t arrive until 31st December. There was no Christmas pudding although the person we gave it to said additional items were included.”

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Posted 5 years ago

“Took almost 3 weeks to arrive. Missed the opportunity to give it to the intended recipients due to the delivery being so late. Was told it was being shipped and still had to wait another week for it arrive. Products don't appear to offer value for money for the price paid. No contact as yet from BoroughBox despite emailing them. Would not recommend.”

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Posted 5 years ago

“I was very keen to support a London business but unfortunately despite ordering the boxes on December 8th they were not delivered until after Christmas. one was delivered on 23rd and the other on 28th. I understand too well the challenges with Covid and lockdown but I think the communication and messaging could be massively improved as I had no real information about the deliveries and constant reminders they were overwhelmed. I haven't had feedback on the products yet - so this is based only on communication and fulfilment.”

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Posted 5 years ago

“Lovely vegan gluten-free selection. The Lilipuds Christmas pudding went down very well. Easy website, delivered fast. Thanks!”

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Posted 5 years ago

“I bought a few things on the website mid Dec, one has arrived and was fine and the other still awaited. I didn't appreciate til checking out that all orders were from different suppliers so multiple delivery costs which put the price way up so had to adjust and order less. I'd consider using again but for bulk orders from one supplier rather than items from many.”

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Posted 5 years ago

“Considering my order was placed on the 9 Dec and still hasn't been delivered I have been wondering if Borough box even exists. An update would be greatly appreciated. If this is not going to be delivered soon could you please arrange a refund.”

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Posted 5 years ago

“Great choice of authentic French cheese and cold meats. Reminded me of my childhood in the French Alps. Prices are good value for money as products are of high quality. Would happily order from BoroughBox.”

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Posted 5 years ago

“How can I give a review when the items have not been delivered. Orders 1001306643 and 100130653 Please do not send any more emails like this until the items are delivered, it is just annoying.”

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Posted 5 years ago

“Inspire of placing my order on Dec 10th my ordernhas not yet been delivered to my friend it was her Christmas Present I do wonder if it will ever arrive Order Number 1001272650”

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Posted 5 years ago

“can't fault this service in anyway! I ordered a cheese hamper for a Xmas gift, it was delivered on time and the product was fantastic, a very happy customer, thank you!”

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Posted 5 years ago

“We have not even had delivery of the hamper (scheduled to be delivered 21st December). I understand that there are delays, but the communication has been very poor and now I am asked to write a review before we have even had the hamper delivered to our family we can’t be with!!!!!”

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Posted 5 years ago

“I was pleased with ease of communication and the friendliness. My purchase was a present and the recipients were very pleased except that it lacked the sparkling beer which was what had attracted me to this particular box in the first place. Also I was told you would refund me £10 and there is no sign of it to date. I can't tick the boxes below as I haven't had the refund and this is the first time I've got back to you about it.”

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Posted 5 years ago

“Ordered 2 items from BoroughBox and only 1 arrived. Got in touch with them and they sorted the problem straight away and it arrived in time for Christmas. Would certainly shop with them again.”

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Posted 5 years ago

FodaBox is rated 4.2 based on 3,284 reviews