FodaBox Reviews

Name: FodaBox
Address: Unit 10 Quadrant Park, Welwyn Garden City, Hertfordshire
Rating: 4.20

4.2 Rating 3,284 Reviews

79 %

of reviewers recommend FodaBox

4.2

Based on 3,284 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About FodaBox:

At FodaBox our mission is to make better food & drink accessible to everyone. When you enjoy our online retail marketplace, you support independent brands and producers from across the UK. Anything sold directly by FodaBox is hand-chosen from our favourite producers and shipped directly on an expedited service from our warehouse.

Visit Website

Phone:

03331 21 21 66

Email:

support@fodabox.com

FodaBox 5 star review on 15th March 2026

Jessica P

FodaBox 5 star review on 4th September 2025

Anonymous

Anonymous // 01/01/2019

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“Very spartan for the money. Considering it was meant to be gluten free, many products inadequately labelled.”

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Posted 5 years ago

“Very poor service as the order placed 10th December is yet to be received. I will not being ordering through them again and in view of the poor service, would not recommend them.”

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Posted 5 years ago

“Very poor service placed an order on the 9th December for a relatives birthday on the 22nd. It’s now the 1/01/21 and it’s still not arrived. They don’t get back to you in a timely manner.”

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Posted 5 years ago

“parcel has not arrived”

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Posted 5 years ago

“I would like to give more stars and a good review but I cannot give either as I am still waiting for my items to be received since I ordered it on the 12th of December !”

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Posted 5 years ago

“Great gift selection, always well packaged -great ‘go to’ gift options when you need inspiration”

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Posted 5 years ago

“Communication was a little poor but I understand that was probably due to COVID-shite 🙈. My partner loved his gift and I will 100% use you again in future, thank you xx”

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Posted 5 years ago

“The recipient was delighted with the gift”

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Posted 5 years ago

“Excellent service. Arrived nicely packed, hampers and chilli sauces excellent. Will definitely order again”

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Posted 5 years ago

“Still haven’t received item ordered more than 20 days ago. Was not given clear indication that my package wouldn’t be arriving anywhere near Christmas. Tried contacting customer support and didn’t receive a reply. Sent a tracking link but the package wasn’t delivered to the courier. I appreciate you are an independent business operating in a testing environment but given that I placed an order weeks before Christmas, I’d expect to be clearly told in advance of my order wasn’t due to arrive before the holiday so that I could make other plans. Your attempts to minimise that communication by saying things ‘may not arrive until a little after Christmas’ didn’t reflect reality and didn’t account for letting down customers. I’ve asked for a refund for shipping and the item that still hasn’t been sent and I expect this request to be followed up with in a timely manner.”

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Posted 5 years ago

“Worst service ever, no replies to endless emails, FB posts, goods not even delivered and no updates on the status of where the Christmas gift I ordered is and was due for delivery on the 22nd December, it’s is now 1st Jan. Instead I have been sent emails asking how my product was and how my experience was. I will never recommend this company, they were too greedy in taking money for orders they had no intention on delivering. The ignorance of refusing to reply to emails to their customers and still sending out marketing emails instead is unbelievable and shows they have no care to their customers. I am now expecting a full refund for my order and a reply within 24 hours. At the moment this company has stolen my money and makes me feel this is not a legitimate company and instead is fraud.”

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Posted 5 years ago

“Massive delay in shipping and delivery. Still no estimated date for what should have been delivered before Christmas”

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Posted 5 years ago

“Given that my Hamper order placed on 12th December, is still to be received by my granddaughter, and today is 1st January, you have considerable cheek asking for a review.”

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Posted 5 years ago

“Ordered two gifts on the 11th December, am so disappointed that both gifts have failed to arrive, it's now Jan 1st.”

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Posted 5 years ago

“Very disappointed. The hamper was ordered on the 11th for an agreed delivery on the 18th. I received an email saying there could be delays of 7 days due to delivery issues caused by covid-19. The hamper hadn't turned up by 25th, so I sent an email to cancel (14 days after order), as the phone lines were turned off. This action should have been enough for the order which wasn't picked or shipped to be cancelled as per my consumer rights. On the 29th I received an email saying the order has been processed and shipped. With possible delays of 14 days. To date 01/01/21 my parents still haven't recieved the parcel and I haven't been refunded. This is a food order, I'm not looking forward to the response from my parents if they receive it. What is the use by date ?”

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Posted 5 years ago

“The box was a gift and was lovely apart from some of the packets were very tightly packed and ended up squashed.”

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Posted 5 years ago

“Still no sign of my order 3 weeks after placing it.”

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Posted 5 years ago

“The venison salami pack was delivered promptly and very much enjoyed and boasted about by the recipients.”

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Posted 5 years ago

“This service was quick and easy. The items I choose were a present for my son... he loved them. I was most impressed with the package they can in very secure I make sure no breakage. And the price was reasonable too. Thank you”

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Posted 5 years ago

“Placed an order, was able to select preferred delivery date. Only received communications that were very generic telling me it probably wouldn't be delivered. Now 10 days after the delivery date and its still not arrived. But got an email asking for my experience...”

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Posted 5 years ago

FodaBox is rated 4.2 based on 3,284 reviews