FodaBox Reviews

Name: FodaBox
Address: Unit 10 Quadrant Park, Welwyn Garden City, Hertfordshire
Rating: 4.20

4.2 Rating 3,284 Reviews

79 %

of reviewers recommend FodaBox

4.2

Based on 3,284 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About FodaBox:

At FodaBox our mission is to make better food & drink accessible to everyone. When you enjoy our online retail marketplace, you support independent brands and producers from across the UK. Anything sold directly by FodaBox is hand-chosen from our favourite producers and shipped directly on an expedited service from our warehouse.

Visit Website

Phone:

03331 21 21 66

Email:

support@fodabox.com

FodaBox 5 star review on 15th March 2026

Jessica P

FodaBox 5 star review on 4th September 2025

Anonymous

Anonymous // 01/01/2019

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“Ordered as a Christmas present for my parents and they were delighted with the quality of the contents and also with the gift box it came in. We will use BoroughBox again!”

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Posted 5 years ago

“Amazed to have been asked to write a review. Ordered 2 weeks before Xmas, it’s now NYE and haven’t received it. They’ve not answered any of my emails. The courier asked them to clarify my address when it had one number wrong in the postcode and they told them to send it to a completely different county. I was never consulted. Awful. Maybe I’ll get my order, maybe not. Let’s see!”

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Posted 5 years ago

“Didn't get back to me about tracking of parcel. No way to know whether it had been delivered without contacting recipients and spoiling the surprise.”

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Posted 5 years ago

“Brought as a Xmas present quality very good,well worth a visit to the site”

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Posted 5 years ago

“When I ordered I was promised a delivery for the 21st December for a 90yr old’s birthday present. The parcel arrived on 31st but to the wrong address and has still not been delivered to the 90yr old who is housebound. Emailed several days ago and no response. I definitely would not recommend or use this company again. Expensive and appalling service.”

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Posted 5 years ago

“I ordered an item on the 8/12/20 assuming it would arrive for christmas, unfortunately it did not arrive until the 31/12/20. Yodel didn't receive the item until after Christmas and it was delivered on the 30/12/20.. item cost over£40, emailed boroughbox 4 times now, still no reply. Looked at reviews on trust pilot., all customers with the same sort of problem . I haven't signed for the item and I do not want it,waiting for contact and refund.Typical fraudulent behaviour by boroughbox, allowing me to order knowing full well it wouldn't be delivered for xmas. I will never deal with this company again and watch this space!!!!!”

Helpful Report

Posted 5 years ago

“Ordered on 10th Dec only delivered yesterday the 29th! Your website offers no help/replies to queries, standard response is that you are busy! This is not a customer problem, I was left with a very disappointed daughter and family and could not offer any meaningful explanation as to why parcel was late and where it actually was. I wanted to cancel the order but there was no option to do this. So the whole process of doing something lovely for my family after an horrendous year was a complete let down!! R Levinson”

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Posted 5 years ago

“Very easy to order. Our order arrived in good time for Xmas. They kept us well informed when there was a slight delay. 👏👏”

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Posted 5 years ago

“Whilst I was advised my order may be held up because of lockdown and demand, my box arrived right on time. My recipient loved it - my daughter who is stuck in London (thou she is happy to be stuck there lol) when we would love her home in Aus. A great way to deliver some happiness in these hard times. Stay safe all”

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Posted 5 years ago

“Despite ordering December 7th, none of the gifts for my family have arrived a week on. I emailed on 4 occasions asking for information and was completely ignored, no notification that deliveries would be delayed, no response to repeated requests for information for several weeks. Just non-existent customer care. I was finally offered 100 points on my account as an apology which was laughable - as if I would ever use this company again. Unable to deliver what they promise customers, and then when everything inevitably goes wrong they shut down phone lines and social media, and completely ignore emails. Funny how happy they were to take my money immediately despite not fulfilling orders. Absolutely shambolic. Find a viable and customer focused independent business to support: this is not one. And to suppliers: I would look elsewhere to retail your goods lest your own products be tarnished by this company’s incompetence.”

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Posted 5 years ago

“Disappointed the order still hasn't been delivered: not impressed with Yodel and still not received an update on where the delivery is.”

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Posted 5 years ago

“I still don’t know if the hamper I ordered for my grandson in London has been delivered or not. .I was told he would not get it for Christmas as I had intended. Has it been delivered? It would be nice to know”

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Posted 5 years ago

“Very slow delivery - not impressed.”

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Posted 5 years ago

“Kept me informed of delivery and great packing. The products were great too.”

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Posted 5 years ago

“Despite the fact it was a very busy and challenging time for businesses (due to Christmas and Brexit approaching, and due to the ongoing pandemic), BoroughBox communicated well with me and the Breakfast Porridge Pot Gift Box arrived at its destination on time. It was as described, and the recipient has told me that they really like the flavours they've tried so far.”

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Posted 5 years ago

“Hubby was very happy with his beer selection and meat snacks, I ordered for him. BoroughBox delivered in time for Christmas and all was well packed. Thank you will definitely use again and recommend to friends.”

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Posted 5 years ago

“Product was good, nicely boxed and the select was good. But...... customer service none existence sent emails, tweets and used the “contact us” and the experience was lacking on all. Would I use them again maybe but only if I couldn’t get the product anywhere else.”

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Posted 5 years ago

“Website looks good so ordered on 10th Dec, although received mass email message advising of delays in delivery, completely missed xmas, as of today 31st Dec still not received and emailed twice to cancel without reply. Seems there is no contactable customer service at all. Very disappointed.”

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Posted 5 years ago

“Good quality produce, but delivery clearly an issue throughout December. 1 order arrived on time. 1 arrived (after much chasing) on Christmas Eve having ordered 9th Dec. 1 order arrived 30th Dec despite also ordering 9th Dec. Poor communication, lack of updates, and clearly disappointing. I won’t be using again.”

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Posted 5 years ago

“Sent to my Dad as a gift. He was delighted!”

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Posted 5 years ago

FodaBox is rated 4.2 based on 3,284 reviews