FodaBox Reviews

Name: FodaBox
Address: Unit 10 Quadrant Park, Welwyn Garden City, Hertfordshire
Rating: 4.20

4.2 Rating 3,284 Reviews

79 %

of reviewers recommend FodaBox

4.2

Based on 3,284 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About FodaBox:

At FodaBox our mission is to make better food & drink accessible to everyone. When you enjoy our online retail marketplace, you support independent brands and producers from across the UK. Anything sold directly by FodaBox is hand-chosen from our favourite producers and shipped directly on an expedited service from our warehouse.

Visit Website

Phone:

03331 21 21 66

Email:

support@fodabox.com

FodaBox 5 star review on 15th March 2026

Jessica P

FodaBox 5 star review on 4th September 2025

Anonymous

Anonymous // 01/01/2019

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“Good product. But slow admin & logistics.”

Helpful Report

Posted 5 years ago

“I’m still waiting for my Christmas order! Placed the order in time to receive (even with the stated delays) had an email to say it had been dispatched and would arrive on 24th but the tracking link didn’t work. Still waiting... appreciate your busy but as a food supplier, in the run up to Christmas, surely you knew you’d have increased demand and could have planned for this? There are plenty of distribution companies other than parcel force... stop blaming covid and postal delays, employ some more people and sort this out! There are many, many other companies who have risen to the same challenges. won’t be ordering from you again.”

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Posted 5 years ago

“Fantastic service. My order, a gift for a family member, arrived with them before Christmas despite lockdown restrictions just being put in place.”

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Posted 5 years ago

“This was a gift for my husband who appreciated it very much the craft beers were most enjoyable as were the various snack scratchings.will definitely be buying from you again.”

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Posted 5 years ago

“Bought the BoroughBox as a gift and they LOVED it. Thank you”

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Posted 5 years ago

“I was disappointed with the service I received. I ordered a hamper to be delivered to an elderly uncle for Christmas. When I placed the order, the website said it would take up to 7 working days. I placed the order on 12th December. I emailed on 21st to say that it hadn’t yet arrived. The hamper eventually arrived on 31st December. This is not good.”

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Posted 5 years ago

“Shocking experience, zero customer service, if this is what independent retailers don't deliver I suggest you find alternative employment.”

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Posted 5 years ago

“Delivered on time in very pressing time scales. Presentation was lovely - this was a gift and very well received”

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Posted 5 years ago

“Terrible. Ordered a hamper for my parents Christmas present. I ordered at beginning of December to arrive Christmas Eve and still not arrived (1st January today). No refund or voucher offered just membership points-awful!”

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Posted 5 years ago

“It arrived too late to give as a present and remains unopened”

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Posted 5 years ago

“I found the whole dealings With boroughs excellent quality of goods was great”

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Posted 5 years ago

“Despite ordering a gift hamper well in advance of Christmas, it never arrived. No communication, rang 3 times but couldn’t speak to anyone. Emailed 3 times and just got automatic responses. The Yodel tracker wasn’t working either. Finally managed to speak to someone 12 days AFTER delivery date when I didn’t follow the automated instructions and eventually got a full refund. Needless to say, your systems and processes are clearly not robust. Everyone is understanding this year due to the pandemic but with zero communication was frustrating and not acceptable. You should have closed your orders down if you were overwhelmed.”

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Posted 5 years ago

“Good quality product and delivered on time after I left it late.Thank you in these difficult times.”

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Posted 5 years ago

“Very disappointed that my Christmas gift to my family of a hamper didn't arrive until the 28th although ordered on the 13th and told it would be in time.”

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Posted 5 years ago

“Late delivery, overpriced product, no obvious way to return, no customer service”

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Posted 5 years ago

“Really disappointed. Will never order again as I placed the order on the 12th December and only arrived yesterday almost a week after Christmas. Sent an email and had no response. It was a present but even if it was good the delay is unacceptable.”

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Posted 5 years ago

“Christmas gift ordered in plenty of time which never arrived. Communication or being able to get hold of anyone was appalling. Eventually managed to get a refund, but as was two days before Christmas was too late for me to source an alternative gift. I really hope the company learn from their mistakes and employ someone dedicated in communication and tracking of orders.”

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Posted 5 years ago

“I have still not received. Christmas present .. where is it ?”

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Posted 5 years ago

“Extremely late with delivery. Didn’t reply to any of my emails.”

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Posted 5 years ago

“Well, where to start? Semi-aggressive emails from BoroughBox around delayed delivery. Two emails - one from ParcelForce and one form Yodel - both of which still claim they have not received the shipment yet. And indeed I still do not have the goods in hand. I have no idea when or even if I will receive what I have ordered. I have not contacted you because your emails asked me to be patient and effectively NOT contact you! I 100% appreciate that times are unusual and stressful. And I understand that there are delays. But this is not the way to continue to run a business where you want repeat orders.”

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Posted 5 years ago

FodaBox is rated 4.2 based on 3,284 reviews