FodaBox Reviews

Name: FodaBox
Address: Unit 10 Quadrant Park, Welwyn Garden City, Hertfordshire
Rating: 4.20

4.2 Rating 3,284 Reviews

79 %

of reviewers recommend FodaBox

4.2

Based on 3,284 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About FodaBox:

At FodaBox our mission is to make better food & drink accessible to everyone. When you enjoy our online retail marketplace, you support independent brands and producers from across the UK. Anything sold directly by FodaBox is hand-chosen from our favourite producers and shipped directly on an expedited service from our warehouse.

Visit Website

Phone:

03331 21 21 66

Email:

support@fodabox.com

FodaBox 5 star review on 15th March 2026

Jessica P

FodaBox 5 star review on 4th September 2025

Anonymous

Anonymous // 01/01/2019

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“Bought for two of my friends who loved the Prosecco box and a big thankyou for getting it to them on time despite all parcel delays. Very happy with your service and quality.”

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Posted 5 years ago

“Delivered on time food was fantastic would definitely recommend and use again”

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Posted 5 years ago

“We left 2 phone messages before we placed the order that weren't responded to. We placed the order on 7 Dec and it arrived on 31 Dec. It was a Christmas present and we emailed and rang to find out if the parcel would arrive before Christmas and didn't receive any response other than a generic email. The contact we have had from the company has been non-existent and we wouldn't recommend anyone use the company. Covid is no excuse as other companies have delivered on time and kept in contact.”

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Posted 5 years ago

“Placed order for delivery to be made on 22-12-20. Not delivered on time. No correspondence to provide update, no telephone number to call. Poor customer service. 🤷🏻‍♂️”

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Posted 5 years ago

“Got both of my sons some beer and snack box .They loved them. Even with covid around managed to get them in plenty of time.”

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Posted 5 years ago

“Despite ordering in time for Christmas, my order has still not been delivered (its now New Years Eve) to my parents who are elderly and shielding. I would want better info on website about the ability for goods to be delivered on time. I was only made aware that my order would not be delivered in time on Christmas Eve. Not acceptable.”

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Posted 5 years ago

“An absolute disgrace when it comes to communications and customer care. I waited 20 days to get my order and didn’t hear anything from them apart from automated emails when I sent them one first. If they are busy enough with orders then they need to invest more in customer care. The box itself looks fine now it has arrived but I shall never use them again.”

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Posted 5 years ago

“purchased an ultimate craft beer experience box as a secret Santa for delivery to the recipient before Christmas Day. The website had a disclaimer saying they were busy but any order before said date was guaranteed for delivery before Christmas Day. No delivery Christmas Day. Much embarrassment. Got email Day follow apologising saying delivery would be made on 29th. Now NY eve still no delivery and no communication. Would not use this company again and would certainly not recommend it to others. Over promises. Chases sales but the result is it under delivers for the customer.”

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Posted 5 years ago

“The box was a gift and the recipient was very pleased with it. Will be using you again in the future.”

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Posted 5 years ago

“Unfortunately I don’t have the order, parcelforce confirmed they would deliver on Christmas Eve and nothing had turned up, on new year! I even ordered a number of weeks before xmas! Have emailed the support team twice but no replies. Otherwise I’ve had good experiences with borough box, but definitely not this time!”

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Posted 5 years ago

“We understood that there may be delays caused by the coronavirus (not Christmas though as that comes around every year!) and that people may not get their gifts until after Christmas Day. However what has led to this poor review is the lack of communication from Borough Box. We placed 5 orders and had an email that said one of the orders would be delayed until the 29th December (despite the fact that we ordered just before their announced 'Xmas deadline' of the 13th December). No other orders were mentioned in that email and the 29th December went by without any deliveries. And there has been no other communication and no reply to emails sent to them - and now it's December 31st. We hope deliveries will be made but we're beginning to wonder. Borough Box: It really doesn't take long to send an email.”

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Posted 5 years ago

“Never received my order”

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Posted 5 years ago

“Well the box did not arrive for Christmas but it has arrived today and my son is delighted. This year has been hard for everyone and I appreciate your efforts and your updates . Stay safe”

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Posted 5 years ago

“Order arrived over a week late - tarnished fact that box was quite good if a bot over priced”

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Posted 5 years ago

“I ordered a borough box for a vegan relative on 9th December with GUARANTEED delivery for Christmas. Despite repeated attempts to get in touch with Borough box, no one responded to one of my emails - like they won’t to this. I then repeatedly tried to cancel my order and no one responded to my emails. The item finally arrived on 30th December despite me asking from before Xmas for the item to be cancelled. Christmas is over - the relative long gone and I am stuck with a vegan gift box when I am a full on carnivore. Appalling non service and I know I will get zero response from borough box! Despite this - the products look great!”

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Posted 5 years ago

“This was a xmas present so cannot comment”

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Posted 5 years ago

“I gave this gift to my son who was so impressed and just loved everything item”

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Posted 5 years ago

“I ordered an item for a friend for pre Christmas on the 11th December for delivery on the 16th, no support emails or phone calls answered.”

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Posted 5 years ago

“Great product but arrived really late with little commutation and delayed replies to feedback predicted. Shame as I love the postal wine box a lot!”

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Posted 5 years ago

“Easy to order, delivered promptly and the recipient of the gift absolutely loved it! So thank you 👍🏼😊”

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Posted 5 years ago

FodaBox is rated 4.2 based on 3,284 reviews