FodaBox Reviews

Name: FodaBox
Address: Unit 10 Quadrant Park, Welwyn Garden City, Hertfordshire
Rating: 4.20

4.2 Rating 3,284 Reviews

79 %

of reviewers recommend FodaBox

4.2

Based on 3,284 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About FodaBox:

At FodaBox our mission is to make better food & drink accessible to everyone. When you enjoy our online retail marketplace, you support independent brands and producers from across the UK. Anything sold directly by FodaBox is hand-chosen from our favourite producers and shipped directly on an expedited service from our warehouse.

Visit Website

Phone:

03331 21 21 66

Email:

support@fodabox.com

FodaBox 5 star review on 15th March 2026

Jessica P

FodaBox 5 star review on 4th September 2025

Anonymous

Anonymous // 01/01/2019

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“Still waiting. Obviously bought as presents for Christmas For people Hopefully they will turn up soon !!”

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Posted 5 years ago

“Good items all well packed was a present and recipient was very pleased”

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Posted 5 years ago

“Ordered my Borough Box on 8/12/2020 as a gift. The order did not arrive until today (31/12/2020). Very disappointed. I tried e-mailing Borough Box several times and only received an automated reply every time. The courier company, Yodel, appears to have received the item on 17/12/2020 (according to label), so not sure who is totally at fault here. Either way, a very disappointing experience. Only possible redeeming feature is that the contents looked a reasonable quality when it was opened.”

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Posted 5 years ago

“Item scheduled for 14 Dec delivery is not even with the delivery carrier service yet (31 Dec). Extremely disappointing.”

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Posted 5 years ago

“Terrible! Ordered on 12th December as a Christmas gift and here we are on 31st December and still not even dispatched according to the website. An offer of a refund of my £5 post and packing is pathetic. A full refund plus compensation might be better. Better still don’t accept Christmas orders you are clearly unable to fulfil. And please don’t blame the couriers - DPD for one were coping admirably.”

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Posted 5 years ago

“If the item I ordered had actually been delivered then I might have been able to review it. This was a Christmas present which still hasn’t been delivered (31/12 @ 1800). My daughter also ordered from BoroughBox - her food hamper was due before Christmas but didn’t reach us until yesterday. BoroughBox cannot be contacted and only offer lame excuses. We wouldn’t recommend or use them again.”

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Posted 5 years ago

“A bit disappointed with the delivery times. Ordered on the 8th December to make sure I had the gift hampers prior to Christmas. They arrived on the 30th December. You said anything ordered after the 13th December would not be guaranteed a Christmas delivery but I ordered on the 8th. Sent numerous emails but no response. If you can't handle the amount of orders then you really shouldn't be taking them. 3 family members without Christmas presents.”

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Posted 5 years ago

“I had enquired originally about organising a bulk order for my team before Christmas but due to the high demand was told i would have order separately for each of my colleagues. I had sent some some follow up queries to your team regarding the order but have not received any responses still! i ended up placing 26 individual orders for my team although a number of the boxes only just arrived. Again I know this due to high volumes of deliveries etc but i would have expected better customer service / notification and perhaps even discount given I have spent £650 with you in the last couple of weeks!”

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Posted 5 years ago

“The hamper was a Christmas gift. It was ordered in plenty of time for Christmas but only arrived yesterday. Very dissapointing”

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Posted 5 years ago

“Bought presents for 2 recipients for guaranteed Christmas delivery. Borough box sent a dispatch notification and tracking no. on 14th dec. Courier didn’t received goods till the 30th December. No response to query sent to borough box on where parcel was during the limbo stage. Recipients seemed happy with goods but, I don’t think goods were so exceptional that it was worth the broken promise of Xmas delivery and lack of customer service. Unfortunately Borough Box seemed to allow themselves to be overwhelmed with orders and the customer experience suffered greatly on this occasion.”

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Posted 5 years ago

“Still waiting for refund on postage as email sent said it would arrived to my sister 31st was due before Xmas .”

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Posted 5 years ago

“Great service and delivered on time during a busy covid Christmas! ☺️”

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Posted 5 years ago

“Ordered 2 weeks before christmas no communication so I emailed and I was told it wouldnt arrive in time so I had to rush out and buy an alternative, I emailed to cancel and was told it was despatched but it's a week later and still hasnt arrived no apology or explanation will not buy from here again and will expect a full refund”

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Posted 5 years ago

“Ordered on the 10th, never got the package, tried to reach out and no replies so far...”

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Posted 5 years ago

“Speedy dispatch and the delicious pizza bases have been a great hit with everyone.”

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Posted 5 years ago

“I was thrilled with my hamper it was a present for my son in law. It arrived in perfect condition.”

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Posted 5 years ago

“Product not received yet so can't review. Ordered 10th December.”

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Posted 5 years ago

“I've been asked to provide a review of a box that hasn't even been received 3 weeks after ordering. I only order this product because they guaranteed delivery before Christmas. I placed my order on the 12th. Zero Stars.”

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Posted 5 years ago

“Delivery was several days late and I had to chance the company up. Turns out the supplier couldn’t supply some of my items. So replacement items were sent without asking if they were suitable substitutes. Probably won’t use Borough Box again.”

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Posted 5 years ago

“Very good service. I was kept fully informed of a slight delay on delivery. The Hamper itself was well received.”

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Posted 5 years ago

FodaBox is rated 4.2 based on 3,284 reviews