FodaBox Reviews

Name: FodaBox
Address: Unit 10 Quadrant Park, Welwyn Garden City, Hertfordshire
Rating: 4.20

4.2 Rating 3,284 Reviews

79 %

of reviewers recommend FodaBox

4.2

Based on 3,284 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About FodaBox:

At FodaBox our mission is to make better food & drink accessible to everyone. When you enjoy our online retail marketplace, you support independent brands and producers from across the UK. Anything sold directly by FodaBox is hand-chosen from our favourite producers and shipped directly on an expedited service from our warehouse.

Visit Website

Phone:

03331 21 21 66

Email:

support@fodabox.com

FodaBox 5 star review on 15th March 2026

Jessica P

FodaBox 5 star review on 4th September 2025

Anonymous

Anonymous // 01/01/2019

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“Sadly the late delivery of this package meant I couldn’t give it as a gift as intended- so it’s pointless and a waste of money. On the website there was a caveat that orders would be delayed by 7 days. I ordered knowing that if it was then dispatched after this delay I would still have a week to give the item as an intended gift, I presumed this would be plenty of time! Disappointed as I still had not received the hamper even after allowing for a delay longer than specified - I sent an email chasing where the item was and never received a reply. It eventually turned up a week and a half later, by which point I’d had to scrabble together another gift. I now get an email requesting a review so presume this is instead of answering my original email. It would have been a great gift, if they’d delivered it when they said they would. If I’d read the trip advisor reviews prior to ordering I would have avoided all the stress incurred. Will I chance buying from them again. No as I can’t guarantee it will be with me in time.”

Helpful Report

Posted 5 years ago

“I'm still waiting for my boxes to be delivered despite being told delivery would be 15th December. Terrible service and would not recommend using them!”

Helpful Report

Posted 5 years ago

“9 days after the scheduled delivery date and it still hasn't arrived. No communication for 9 days. No response to the support ticket 36 hours later. Useless. They should never have accepted the order if they couldn't deliver.”

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Posted 5 years ago

“Unfortunately very poor - ordered in plenty of time for Christmas and no parcel arrived. Tried to contact numerous times and no responses, very frustrating. Complete lack of customer service, they turned off phone lines apparently but I got through to a corporate extension number to speak to someone who finally auctioned a refund. I am reluctant to leave a negative review in such challenging times for small businesses but an online retailer should have performed better and foreseen the uptake in demand. Also still advertising availability for Christmas right up until Christmas which was blatantly not a reality!”

Helpful Report

Posted 5 years ago

“Terrible service- ordered on 12th December. No sign of parcel by the 29th of December even though I received an email informing me that it would be delivered by parcel force on the 29th. After contacting them again, was told that the parcel might be delivered by the end of week beginning 4th January. Asked for a refund instead. Currently awaiting the money to be refunded to my bank. Really disappointing service. Communicated through email and live chat.”

Helpful Report

Posted 5 years ago

“Still not arrived - unfortunately your request for a review arrived before the product. Do not use this company they are dreadful!”

Helpful Report

Posted 5 years ago

“Unfortunately I am still awaiting receipt of the hamper even though I had received an email on 22/12 stating that it was being delivered on 23/12. I have subsequently contacted postal service to track delivery as well as emailing Boroughbox. As of today 31/12 still no response from either party.”

Helpful Report

Posted 5 years ago

“I ordered 9 hampers @ £99.00 each for all my staff for Christmas. Still not arrived, Thursday 31st December! So sadly as they still haven’t arrived I can’t comment on the quality. But am sad that am still waiting.”

Helpful Report

Posted 5 years ago

“I haven’t received such poor customer care or service as BoroughBox has given me. An order placed 9/12 for Christmas present still has not arrived at New Year. No one available to speak to, emails answered several days after my initial chase up. Am considering legal action. I am guessing you won’t be putting these comments on your media but you are welcome to give it to your legal team.”

Helpful Report

Posted 5 years ago

“I can't believe I received an email from BoroughBox asking if I was happy with their service. The hamper I ordered for my niece on Christmas Eve never arrived; the delivery company said they never received it, BoroughBox did not reply to my emails and any attempt to get hold of them was zilch. This is the worst company I have ever come across. Terry O'Sullivan”

Helpful Report

Posted 5 years ago

“I purchased 2 boxes because the delivery time estimated was 2 days - big mistake. The boxes were a gift and turned up far too late. They idea and themed hampers are a great idea but means nothing if it doesn’t arrive at the promised time.”

Helpful Report

Posted 5 years ago

“Absolutely gutted that not only didn’t my box arrive in the given 14 days you had before Christmas, but the box delivered today is NOT what was ordered . Very disappointed after putting so much thought into this gift for my son and his Dr Wife who continues to work under enormous pressure .”

Helpful Report

Posted 5 years ago

“Very very poor service. Ordered for Christmas as a present. Now new years eve and not delivered yet. Hiding behind Covid but really shouldn’t take orders they cannot deliver as promised. Hugely disappointed.”

Helpful Report

Posted 5 years ago

“I ordered an afternoon tea Borough Box for a Christmas present on the 9th December. Despite being assured it would arrive in time for Christmas - it hasn't. To date 31st December it still hasn't arrived - but despite this they have sent me an email to review it!! I have emailed customer service 3 times and left a voicemail as the customer service line has been switched off and have not heard anything back so I am going to have to speak to my bank to do a chargeback request - Really Disappointed.”

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Posted 5 years ago

“i did not order three items for the same person !!!”

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Posted 5 years ago

“I haven't received my order yet?”

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Posted 5 years ago

“Ordered 3 Xmas presents 13 December - 2 still not delivered to date (31 December)! 1 delivered today (31 December) after Yodel failed to deliver as advised earlier in week! Yodel in particular are a shocking delivery company and will never use BoroughBox again if Yodel is the delivery company!”

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Posted 5 years ago

“A fabulous gift...exactly what I wanted”

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Posted 5 years ago

“We wanted to send a special present to a special friend and your smoked salmon and champagne really fitted the bill. The service was excellent and we would definitely recommend you.”

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Posted 5 years ago

“Absolutely delicious. Perfect with leftover Christmas turkey!”

Helpful Report

Posted 5 years ago

FodaBox is rated 4.2 based on 3,284 reviews