FodaBox Reviews

Name: FodaBox
Address: Unit 10 Quadrant Park, Welwyn Garden City, Hertfordshire
Rating: 4.20

4.2 Rating 3,284 Reviews

79 %

of reviewers recommend FodaBox

4.2

Based on 3,284 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About FodaBox:

At FodaBox our mission is to make better food & drink accessible to everyone. When you enjoy our online retail marketplace, you support independent brands and producers from across the UK. Anything sold directly by FodaBox is hand-chosen from our favourite producers and shipped directly on an expedited service from our warehouse.

Visit Website

Phone:

03331 21 21 66

Email:

support@fodabox.com

FodaBox 5 star review on 15th March 2026

Jessica P

FodaBox 5 star review on 4th September 2025

Anonymous

Anonymous // 01/01/2019

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“Still waiting for my order to arrive. It has been 4 weeks and still nothing.”

Helpful Report

Posted 5 years ago

“My understanding is that the product was satisfactory however it was not delivered until Dec 31st. This was totally unacceptable especially as no communication was received in the interim to let me know of the magnitude of the delay. Very disappointed with the service.”

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Posted 5 years ago

“Lovely service, lovely chocolates. My half Hungarian husband loved them.”

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Posted 5 years ago

“Hampers haven't arrived yet. Due for delivery 24th Dec. No reply to email, no info on despatch site with Parcelforce. No update.”

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Posted 5 years ago

“Purchased 2 beer and curry night boxes on 8th December as Christmas presents. They didn’t arrive until 31st December with very little information given about their estimated delivery date. Upon giving the gifts to relatives we realised that they had placed all the beer items in one box, and all curry pouches in the other resulting in an embarrassing exchange of contents after the event. When ordering gift sets I would assume they would be packaged as so. Very disappointed in delivery, packaging and communication”

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Posted 5 years ago

“Beautiful packaging, perfect gift, loved it and was perfect.”

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Posted 5 years ago

“The recipient was very pleased with the Traditional Food & Drink Gift Hamper and remarked on the quality of the contents. The delivery was delayed due to excessive demand for online services during lockdown but I was kept informed and it arrived before Xmas. Would use again.”

Helpful Report

Posted 5 years ago

“Ordered a Christmas gift on 10th December to be delivered directly to the recipient on 22nd December. On the 16th they sent a general email saying they were extremely busy and struggling to provide customer support, and on the 22nd they emailed to say that my order might not arrive before Christmas. In the end it didn't arrive until the 31st. They're processing refunds for the delivery charge but that doesn't really feel like it's good enough. It would be one thing if I'd ordered last minute but having pre-ordered nearly two weeks in advance, I'm pretty annoyed. I wonder how many orders they took after mine was placed and how many of those were delivered pre-Christmas? For what it's worth, I'm told the hamper was very tasty, but I don't think I could trust them again in the future.”

Helpful Report

Posted 5 years ago

“This turned up on the 31st December. It was meant for a client for Christmas so getting it a week late kind of spoilt it. The product is very nice and it comes in a nice box so it’s quite hard to star it. If they could sort delivery out it would get 5 stars.”

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Posted 5 years ago

“Despite ordering on 10th Dec and the website stating Christmas delivery was available, gifts have still not been received. Incredibly disappointing and I won’t be using the service again.”

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Posted 5 years ago

“Great site, well received by recipient.”

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Posted 5 years ago

“I ordered a hamper for my brother’s Xmas present on 12 Dec and it arrived on 31 Dec so no use at all as I won’t see him for months now. Customer service was shocking. For £65 the contents of the hamper were a complete rip off. Always happy to support independent sector but not for such a poor experience”

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Posted 5 years ago

“I gave you a hard time because of the lateness of delivery but the recipient was delighted with the "wonderful selection of award winning goodies" delivered after 21 days! Understandably frustrated by the lack of deliverers, you kept your head and kept in touch with those of us waiting. Well done!”

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Posted 5 years ago

“I've not used BoroughBox before but I was delighted how quickly my order arrived despite the pressures from Christmas and the pandemic. Really nice to be able to buy Kentish rapeseed oil with infusions plus condiments.”

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Posted 5 years ago

“First class service and great products especially the little freebies thrown in.”

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Posted 5 years ago

“Good service and my son was delighted when he opened the box of assorted snacks & cans of beer. Will use again.”

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Posted 5 years ago

“I ordered a subscription from The Spicery through Borough Box for part of a Christmas present. The Spicery's box arrived safely and well packed, the subscription voucher was redeemed and all's good to go! My son was really pleased with his present! I'd been given a BB gift earlier in the year (gin and tonic taster box). I was really impressed with the products, the packaging and the service. Will definitely order again. Thank you!”

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Posted 5 years ago

“Still waiting for delivery. To my good friend ken”

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Posted 5 years ago

“On 10 December I ordered 2 Christmas present food hampers to be delivered on 18th December in London and Brighton. The first was delivered almost at once and sweated under the recipients’ Christmas tree until I heard about it and could advise them to move it to a cooler place; the second was delivered on 31 January, after complaining, missing Christmas altogether. I understand the special problems of scheduling in the pandemic year and carefully ordered well in advance, but not too much in advance to threaten food quality. I have enjoyed Borough Box produce before, but will not order again. I can’t risk it.”

Helpful Report

Posted 5 years ago

“I regret ordering Christmas hamper from this place. The order was placed on 11th dec and there are still no updates or sign of any delivery. They will respond to your email and calls with automated messages. I am still trying to chase them about my order in the new year, as it still hasn’t been delivered. I ordered a gift for my family and it is embarrassing as it never reached them even before the new year. Pathetic customer service, please do not waste your time and money and order from elsewhere.”

Helpful Report

Posted 5 years ago

FodaBox is rated 4.2 based on 3,284 reviews