FodaBox Reviews

Name: FodaBox
Address: Unit 10 Quadrant Park, Welwyn Garden City, Hertfordshire
Rating: 4.15

4.2 Rating 2,950 Reviews

78 %

of reviewers recommend FodaBox

4.2

Based on 2,950 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About FodaBox:

At FodaBox our mission is to make better food & drink accessible to everyone. When you enjoy our online retail marketplace, you support independent brands and producers from across the UK. Anything sold directly by FodaBox is hand-chosen from our favourite producers and shipped directly on an expedited service from our warehouse.

Visit Website

Phone:

03331 21 21 66

Email:

support@fodabox.com

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order has not yet been completed as it is due for delivery just before Christmas. My rating is based on the ease of use of your website”

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“Delicious cheese selection”

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“Quick delivery well packaged. Payment processed promptly.”

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“Recipient very pleased with the Spanish food box. Arrived swiftly.”

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“Refreshingly different approach to gifting”

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“Great customer service”

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“The box I ordered is a gift that will be delivered later this month, but so far my experience of Fodabox is good. All I would say is that I found the website because my google search threw up borough box as the company name and that was what made me choose it. Good luck with the brand change…”

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“Very convenient to order variety of gluten free Snacks.”

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“Shame it didn’t arrive on my sister’s birthday. It was a lovely well packagers gift and she was very pleased with the contents thank you”

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“Quality product, nicely presented and delivered on time.”

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“Great selection of unique products for a good price! Arrived the day after the order was placed!”

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“Not ordered one yet very interest..see how it.. looks brill..thanks!”

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“Bought a gift box for a friend's birthday and she loved it. Good selection of gluten free and vegan choices.”

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Hi there, Thank you for taking the time to leave a review of your recent experience. What a great Birthday gift for your friend, you have great taste :) We are pleased to hear you enjoyed our gluten free and vegan ranges. Make sure you come back for more :) Best wishes The FodaBox Team

“My friend loved her Gin related box - it was well packaged and included a variety of items. I am not sure about the change of name though - surely Borough is more recognisable and looks better on the 'hamper' box that everything is delivered in ?”

Helpful Report

Hi Emma, Thank you so much for taking the time to leave a review of your recent shopping experience. We are so glad to hear your friend loved her Gin Gift Box. What a great choice! We also appreciate your feedback on our name change. Like a fine wine it grows well with age :) We will certainly pass your comments on. Best wishes The FodaBox Team

“Interesting products. I bought mine for Christmas presents, so unsure of quality yet. Ordering and delivery was no problem. I would recommend this company.”

Helpful Report

Hi Karen, Thank you so much for taking the time to leave a review of your overall experience. We do hope you will come back and shop with us again soon. Best wishes Steph The FodaBox Team

“A well received gift. Shame about the new name though. What does foda even stand for?”

Helpful Report

Hi there, Thanks for taking the time to send us your feedback on your experience with FodaBox. I'm so glad to hear the gift was well received! Foda is the old English word for food, so very fitting for us to use as part of our rebrand to FodaBox. Many years ago we began life on Borough High Street in London, and our name BoroughBox fitted neatly. However, we don't want anyone thinking we're only a business primarily serving the capital. Nothing could be further from the truth and we're super excited to have morphed into FodaBox. The great news is that we're the same passionate team, working tirelessly around the clock to make sure that the very best in independent food and drink is delivered to your doors up and down the country. Kind regards, FodaBox

“Arrived promptly but before I anticipated and It is for birthday on 5th Oct will let you know after this date.”

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Hi Carol, Thanks for taking the time to send us your feedback. I'm glad to hear your order arrived promptly. I look forward to hearing how the cake was enjoyed? Kind regards, FodaBox

“Good selection to choose from. Makes a wonderful gift. Has products that I most people would not buy for themselves, so this makes it special as a present”

Helpful Report

Hi there, Thank you for taking the time to send us your feedback! I'm glad to hear that you enjoyed our large selection. We do pride ourselves on stocking a broad, eclectic range of products and producers so I'm glad you were able to make a special present from our marketplace. Kind regards, FodaBox

“1 item was missing from my order, so I phoned up and the missing item was dispatched that day. Great customer service, thanks again.”

Helpful Report

Hi Harvey, Thanks for taking the time to send us your feedback! Again we apologise profusely for the missing item from your order. I'm so glad to hear it was all resolved for you and the missing item was sent to you ASAP. I hope we have the chance to redeem ourselves further on your next FodaBox order! Kind regards, Lisa

“Customer Service Team answered my email in less than 24 hours and they put me in touch with the Seller which was a nice touch. Good variety of food and gifts. I love supporting small local businesses.”

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FodaBox is rated 4.2 based on 2,950 reviews