FodaBox Reviews

Name: FodaBox
Address: Unit 10 Quadrant Park, Welwyn Garden City, Hertfordshire
Rating: 4.15

4.2 Rating 2,950 Reviews

78 %

of reviewers recommend FodaBox

4.2

Based on 2,950 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About FodaBox:

At FodaBox our mission is to make better food & drink accessible to everyone. When you enjoy our online retail marketplace, you support independent brands and producers from across the UK. Anything sold directly by FodaBox is hand-chosen from our favourite producers and shipped directly on an expedited service from our warehouse.

Visit Website

Phone:

03331 21 21 66

Email:

support@fodabox.com

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good price, delivered on time, although I ordered both items at the same time they where delivered separately and that's why I've given 4 stars instead of 5.”

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“Really good product”

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“I love the contents and these boxes make great gifts. I was though disappointed by the 'Next day delivery' option which actually turned up six days after I had ordered it. When I contacted customer services to ask where the package was they didn't seem bothered by this in the slightest, no apology, they just explained that next day doesn't actually mean next day, I'm still confused. I will buy again (sans next day delivery option) but I hope their customer services up their game as I feel they let the brand down, I would expect better.”

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“on the whole a good selection, on the downside some packets very small.”

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“Borough box are excellent - this choice wasn’t our favourite but a lovely gift for a vegan!”

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“The product is good but I ordered 24 small bottles and got 12 large also delivery process needs better communication seems haphazard . No delivery info provided”

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“Paid through PayPal, which changed the delivery address. It was a gift for a friend which ended up at my address. Sorted quickly, but it PayPal is an option please sort so doesn’t happen to others. Very pleased with box and contents!”

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“Tasty treats delivered promptly.”

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“Good selection of gift boxes. Bought as a present and not consumed yet but looked good in the presentation box. Efficient delivery. Customer service very responsive when contacted. Would recommend.”

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“Most products that I've ordered were amazing! There was just one product from a particular seller that had an "old" taste. Another downside is the amount of packaging used -- luckily it was all recyclable. Other than that, no bad comments. Will definitely order again!”

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“Good product but far to much packaging.”

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“I ordered the wine for my daughter and son-in-law in London for their 16th wedding anniversary. The wine and truffles arrived but my message to them was not in the package. She rung me in New Zealand to see if I sent it. Please in future make sure the message is in the package. Thank you Glenda Leach”

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“Great products at reasonable prices; The goods are presented nicely. The only fly in the ointment so to speak is the delivery costs...if the goods you have chosen are from different sellers you are charged for delivery from each of them.”

Helpful Report

Thanks for your review Tracy. Shipping costs from multiple sellers is one of the difficulties we have as a marketplace - we do have two solutions on this to help 1) our collection is getting bigger and bigger, it contains gifts as well as food and drink items, all for one shipping cost and 2) we are now offering free shipping on any orders over £50 - no matter how many sellers you buy from.

“Hi the products were good and my friend loved it, however my note / card to go with the parcel wasn’t attached. So my friend had no idea who or why she was being sent the parcel! Kinda spoilt the surprise to be honest”

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“Great personalised product. For 5 stars, I would have loved an email to confirm delivery had taken place as our item was signed for by hotel concierge and subsequently forgotten about, resulting in a wild goose chase to find it 5 days after it’s original delivery date.”

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Hi Caro, Thank you for taking the time to send us your feedback. I'm sorry you didn't receive a delivery confirmation for your order, I have spoken to the seller from whom your order was shipped to ensure they send this in future. I hope the gift was enjoyed! BoroughBox xx

“user-friendly website but delivery takes more than mentioned”

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“I was fortunate to win a gift voucher to shop with Borough Box. My biggest problem was that I was spoilt for choice - there was so much to choose from that I was like the proverbial 'kid in a sweet shop'! My only disappointment was a keg of beer being sent as one of the mystery boxes I chose although my husband was understandably pleased!! Everything else looks great and I'm enjoying trying new things. Best item - dark chocolate with coffee, yummy.”

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“Although the order and delivery was on time I would have appreciated all the items to arrive together. Having said that it was a good birthday treat.”

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“Box was beautiful but the note to say it was from me was not included so caused some confusion.”

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“Thancks for my order of your crisps they were very good. Crsips”

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FodaBox is rated 4.2 based on 2,950 reviews