FodaBox Reviews

Name: FodaBox
Address: Unit 10 Quadrant Park, Welwyn Garden City, Hertfordshire
Rating: 4.18

4.2 Rating 3,128 Reviews

79 %

of reviewers recommend FodaBox

4.2

Based on 3,128 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About FodaBox:

At FodaBox our mission is to make better food & drink accessible to everyone. When you enjoy our online retail marketplace, you support independent brands and producers from across the UK. Anything sold directly by FodaBox is hand-chosen from our favourite producers and shipped directly on an expedited service from our warehouse.

Visit Website

Phone:

03331 21 21 66

Email:

support@fodabox.com

FodaBox 5 star review on 12th December 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good product but far to much packaging.”

Helpful Report

Posted 4 years ago

“I ordered the wine for my daughter and son-in-law in London for their 16th wedding anniversary. The wine and truffles arrived but my message to them was not in the package. She rung me in New Zealand to see if I sent it. Please in future make sure the message is in the package. Thank you Glenda Leach”

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Posted 4 years ago

“Great products at reasonable prices; The goods are presented nicely. The only fly in the ointment so to speak is the delivery costs...if the goods you have chosen are from different sellers you are charged for delivery from each of them.”

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Posted 4 years ago

Thanks for your review Tracy. Shipping costs from multiple sellers is one of the difficulties we have as a marketplace - we do have two solutions on this to help 1) our collection is getting bigger and bigger, it contains gifts as well as food and drink items, all for one shipping cost and 2) we are now offering free shipping on any orders over £50 - no matter how many sellers you buy from.

Posted 4 years ago

“Hi the products were good and my friend loved it, however my note / card to go with the parcel wasn’t attached. So my friend had no idea who or why she was being sent the parcel! Kinda spoilt the surprise to be honest”

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Posted 4 years ago

“Great personalised product. For 5 stars, I would have loved an email to confirm delivery had taken place as our item was signed for by hotel concierge and subsequently forgotten about, resulting in a wild goose chase to find it 5 days after it’s original delivery date.”

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Posted 4 years ago

Hi Caro, Thank you for taking the time to send us your feedback. I'm sorry you didn't receive a delivery confirmation for your order, I have spoken to the seller from whom your order was shipped to ensure they send this in future. I hope the gift was enjoyed! BoroughBox xx

Posted 4 years ago

“user-friendly website but delivery takes more than mentioned”

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Posted 4 years ago

“I was fortunate to win a gift voucher to shop with Borough Box. My biggest problem was that I was spoilt for choice - there was so much to choose from that I was like the proverbial 'kid in a sweet shop'! My only disappointment was a keg of beer being sent as one of the mystery boxes I chose although my husband was understandably pleased!! Everything else looks great and I'm enjoying trying new things. Best item - dark chocolate with coffee, yummy.”

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Posted 4 years ago

“Although the order and delivery was on time I would have appreciated all the items to arrive together. Having said that it was a good birthday treat.”

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Posted 4 years ago

“Box was beautiful but the note to say it was from me was not included so caused some confusion.”

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Posted 4 years ago

“Thancks for my order of your crisps they were very good. Crsips”

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Posted 4 years ago

“While the order was a bit problematic I have to say that both BoroughBox and Lynn Bank Farm went out of their way to address a couple of minor problems with the order. I mucked up the instructions on how to include a gift message (make sure you click on "save message" once you've written your message(!) and a very patient customer services staff member explained to me where I had gone wrong. There was a bit of a problem with the order itself which was quickly and saisfactorily rectified by Lynn Bank Farm. All in all things worked out very well. I'll shop here again. Thank you to both BoroughBox and Lynn Bank Farm for being responsive and helpful.”

Helpful Report

Posted 4 years ago

Hi Oliver, Thank you for sending us your feedback. I'm sorry again for the issues you've had with your order and I'm glad we could resolve them for you, and also that the seller Lynn Bank Farm has rectified this also. I'm happy to hear you'll be using us again! Take care, Borough team x

Posted 4 years ago

“I ordered four different sets of cakes. They looked really nice and tasted good. Although I am giving only 4 stars, because gift message hasn't been attached to any of the three boxes I received.”

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Posted 4 years ago

“We recently ordered some of the blueberry muffins. Although they looked scrumptious the texture and also the lack of sugar didn't quite meet our tastebuds, but I would not put this off for other people to try.”

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Posted 4 years ago

“Bought this for Father’s Day and my dad loved it. Great selection of snacks and beers. Only thing he said he wasn’t that keen on was the chicken skin snack (similar to pork scratchings). But each to their own I suppose. Ultimately he really liked it and it all arrived quickly. A great present.”

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Posted 4 years ago

“Placed order but was refunded as they don’t deliver to Northern Ireland which was disappointing as it’s part of UK”

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Posted 4 years ago

“Loved the idea and the recipient loved the pressie and the quirkiness of wine coming through the letterbox! Great that you have next day delivery too as great for those last minute needs. Only downside is that I feel with delivery, the cost is a little high.”

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Posted 4 years ago

“The recipient was delighted withe contents - the only quibble I have was the difficulty of trying to get it to arrive on the actual birthday. This was a Monday and that may have been the problem but the web proforma and options didn't seem to provide a way round that. I tried to phone and left a message somewhere but to no avail. Anyway - the wine and cheese will have gone by now and hopefully much enjoyed! Many thanks Rob Cowie”

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Posted 4 years ago

“The contents of the box were lovely, a welcome birthday present.”

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Posted 4 years ago

Hi Luke, thanks for the feedback. I can see that your order was delivered in time according to our delivery timeframes specified on the website when you placed your order. Also I can't find any email correspondence from you. Could you please let me know when you tried emailing us?

Posted 4 years ago

“Love them!”

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Posted 4 years ago

“Very pleased with our purchase and the refund that Borough Box stated that we were entitled to- the purchase was a gift - overall we were impressed and we will consider using them again”

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Posted 4 years ago

FodaBox is rated 4.2 based on 3,128 reviews