FodaBox Reviews

Name: FodaBox
Address: Unit 10 Quadrant Park, Welwyn Garden City, Hertfordshire
Rating: 4.15

4.2 Rating 2,950 Reviews

78 %

of reviewers recommend FodaBox

4.2

Based on 2,950 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About FodaBox:

At FodaBox our mission is to make better food & drink accessible to everyone. When you enjoy our online retail marketplace, you support independent brands and producers from across the UK. Anything sold directly by FodaBox is hand-chosen from our favourite producers and shipped directly on an expedited service from our warehouse.

Visit Website

Phone:

03331 21 21 66

Email:

support@fodabox.com

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“While the order was a bit problematic I have to say that both BoroughBox and Lynn Bank Farm went out of their way to address a couple of minor problems with the order. I mucked up the instructions on how to include a gift message (make sure you click on "save message" once you've written your message(!) and a very patient customer services staff member explained to me where I had gone wrong. There was a bit of a problem with the order itself which was quickly and saisfactorily rectified by Lynn Bank Farm. All in all things worked out very well. I'll shop here again. Thank you to both BoroughBox and Lynn Bank Farm for being responsive and helpful.”

Helpful Report

Hi Oliver, Thank you for sending us your feedback. I'm sorry again for the issues you've had with your order and I'm glad we could resolve them for you, and also that the seller Lynn Bank Farm has rectified this also. I'm happy to hear you'll be using us again! Take care, Borough team x

“I ordered four different sets of cakes. They looked really nice and tasted good. Although I am giving only 4 stars, because gift message hasn't been attached to any of the three boxes I received.”

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“We recently ordered some of the blueberry muffins. Although they looked scrumptious the texture and also the lack of sugar didn't quite meet our tastebuds, but I would not put this off for other people to try.”

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“Bought this for Father’s Day and my dad loved it. Great selection of snacks and beers. Only thing he said he wasn’t that keen on was the chicken skin snack (similar to pork scratchings). But each to their own I suppose. Ultimately he really liked it and it all arrived quickly. A great present.”

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“Placed order but was refunded as they don’t deliver to Northern Ireland which was disappointing as it’s part of UK”

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“Loved the idea and the recipient loved the pressie and the quirkiness of wine coming through the letterbox! Great that you have next day delivery too as great for those last minute needs. Only downside is that I feel with delivery, the cost is a little high.”

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“The recipient was delighted withe contents - the only quibble I have was the difficulty of trying to get it to arrive on the actual birthday. This was a Monday and that may have been the problem but the web proforma and options didn't seem to provide a way round that. I tried to phone and left a message somewhere but to no avail. Anyway - the wine and cheese will have gone by now and hopefully much enjoyed! Many thanks Rob Cowie”

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“The contents of the box were lovely, a welcome birthday present.”

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Hi Luke, thanks for the feedback. I can see that your order was delivered in time according to our delivery timeframes specified on the website when you placed your order. Also I can't find any email correspondence from you. Could you please let me know when you tried emailing us?

“Love them!”

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“Very pleased with our purchase and the refund that Borough Box stated that we were entitled to- the purchase was a gift - overall we were impressed and we will consider using them again”

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“Late delivery but otherwise fine, thanks.”

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“Products were great and the order process was easy. Some problems with delivery but they refunded the delivery charge.”

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“Even though delivery was late, customer service was very responsive. Would give 5 stars if delivery was on time, though this could have been a courier issue?”

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“Order came in 3 boxes, delivery was quite quick. Duck fritons are so good. Not tried the chocolate orange marmalade as that's a gift. The cannoli were a bit damaged from getting knocked about during transit and the filling was very very sugary, not sure if I'd purchase those again! Would definitely use BoroughBox again as there's a wide selection of things to explore”

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“Posh Snacks I really like your duck fritons, can't eat too many, which is good, as they are so rich. I love having them with my cremant, each compliments the other.”

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“The only reason for not giving 5 starts is that I had a couple of issues with my order. I made an order of 4 x Craft Beer Grand Tour boxes and upgraded them to include the Bar Snacks. The order was to be delivered to 3 different addresses. One order arrived correctly with both the beer and snacks, however, the other 2 orders both had boxes with the snacks missing. I contacted the Customer Support and they did a great job at correcting the issue by sending the snacks out to one address and by way of a good will gesture, they posted out 2 complete new boxes with both the beers and snacks! This is fantastic customer service, but it was just a little disappointing that they didn't get the order correct the first time round. This is the reason for dropping one star on their review. The beers and snacks themselves were absolutely fantastic and I would highly recommend them.”

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“I think the quality and presentation of Borough Box is excellent. I had a query once and was frustrated not to be able to speak to a real person, but overall a brilliant service and much more fun than flowers!”

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“Ordering from such a great selection was quick and easy. The delivery was to someone else as a gift and I was informed all the way so knew all went well and on date/time.”

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“I ordered the gift box of cheeses and added a selection of prosciutto as a birthday gift for my brother, so I don't know how it all looked. The only thing was, I'd specified 24th April for delivery so that my brother would be at home to receive it, and it has arrived a day early, while he was out at work.”

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“This was a gift and recipient was really pleased”

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FodaBox is rated 4.2 based on 2,950 reviews