FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,969 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,969 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The item I ordered had been in very short supply for quite some time. FoodServiceDirect kept me well-informed from the day I ordered until the day I received the product.”

Helpful Report

Posted 4 years ago

“The food was fantastic and the shipping was fast. I only wish the amount for free shipping was not so high. I will never obtain it.”

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Posted 4 years ago

“Came quick, tasty and easy.”

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Posted 4 years ago

“Healthy and taste very good.”

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Posted 4 years ago

“Received my glove order very quick.”

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Posted 4 years ago

“At the time that I placed the order I was told that it took not more than one week to receive my delivery unfortunatelyThat wrong statement because it took more than 3 weeks to get my delivery and I ran out of the product”

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Posted 4 years ago

Hello Sid! Thank you for taking the time to leave us feedback about your experience and we apologize for letting you down. It seems an internal system error took place and delayed the processing time of your order. I will be looking into this further as we want to avoid anything like this moving forward. We apologize again for any inconvenience this caused and can assure you that this is not typical. Thank you for your order and we hope to hear back from you again soon!

Posted 4 years ago

“I had a great experience purchasing from Food Service Direct. They had the product I wanted in bulk for a great price. Shipping was fast and product arrived in good condition. I will definitely buy again!”

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Posted 4 years ago

“Prices and shipping were high $$, but we needed it ASAP! Actually got here at the same time our local distributor was able to get it.”

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Posted 4 years ago

“Service was great. Shipping was fast but shipping costs too high. Prices were on par. Availability was fantastic. Ease of use of site was very good. I wouldn't hesitate to deal with FoodServiceDirect again.”

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Posted 4 years ago

“Ordered product, paid for product and received product.....promptly.......I will use FoodServices again”

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Posted 4 years ago

“The service was excellent, the food I ordered was top quality.”

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Posted 4 years ago

“Excellent product and fast delivery. Thank you.”

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Posted 4 years ago

“Bought the Magic Cup Dessert on the recommendation of the RN as I do not eat much protein. These are delicious.”

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Posted 4 years ago

“Fast service to my home”

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Posted 4 years ago

“Very reasonable prices, rapid shipping (free) good selection of products.”

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Posted 4 years ago

“Very disappointed in my purchase”

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Posted 4 years ago

“At the beginning it was rough at the end I received what I order thank you”

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Posted 4 years ago

“Love this company. Great variety of items to choose from. Items always arrive in a timely fashion. A UPS delay caused thawing of my last order...Food Service Direct issued a new order the next day and it was delivered promptly at no cost to me. Don't hesitate to give them a try!”

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Posted 4 years ago

“Order came very quickly. Very satisfied.”

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Posted 4 years ago

“I received the item that I ordered on time with no cost on shipping and I was informed by email and text step by step of the shipping. Thank you for the awesome job you are doing.”

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Posted 4 years ago

FoodServiceDirect.com is rated 4.4 based on 4,969 reviews