FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,969 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,969 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you. The pudding was shipped fast and was great!”

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Posted 4 years ago

“Everything was great and on time”

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Posted 4 years ago

“I’m gluten intolerant and not a lot of really good options for my chocolate fixed. To make matters worse, I recently moved and couldn’t find my favorite cookies anywhere. Thank God for FoodServiceDirect! I was able to stock up on these, which have to be kept refrigerated.”

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Posted 4 years ago

“Very quick and my food came in perfect condition.”

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Posted 4 years ago

“best bars that come in the best packaging”

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Posted 4 years ago

“HI! The 10 pounds of eggplant that I ordered I was very displeased with. When I cooked it, it turned out very mushy. I have bought frozen eggplant before but it never turned out like this. It should hold up and not turn to mush. If I could get my money back I would. Not happy at all! I won't be buying this again!”

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Posted 4 years ago

Hello Faith, Thank you for your feedback of your experience with us and we do apologize for any inconvenience this may have caused. Unfortunately it looks like the issue was reported outside of the 14day window of policy. We do make every effort possible to offer resolutions to complaints, however on this occasion it was not possible due to this being received outside of company policy. We apologize for any inconvenience caused.

Posted 4 years ago

“Im glad I found Food Service Direct. They have a lot of great items to chose from and its great to be able to buy in bulk.”

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Posted 4 years ago

“A lot of pie shells was broken.”

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Posted 4 years ago

“Order jalapeño burgers every year for my son for his birthday because he says they are the best burgers he’s had! This is the only place that sells them. So thank you!”

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Posted 4 years ago

“Pleased with product and got to me quickly. No complaints from me. Good product.”

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Posted 4 years ago

“Quick delivery, and quality product.”

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Posted 4 years ago

“We are really enjoying our gyros it is like being back in Chicago and going to Greek town”

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Posted 4 years ago

“Took a few days after order was placed before product was shipped, but product arrived in perfect condition and exactly as advertised. We are extremely pleased that there is a good source for this high-quality seafood, which is much better than what is available in grocery stores.”

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Posted 4 years ago

“Always takes great care of me.”

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Posted 4 years ago

“I love doing business with this company, they kept me informed every step of the way. I will do more business in the future and recommend them fully. Thank you.”

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Posted 4 years ago

“What can I say. Good food comes from good places . I am so happy to have found Blounts Atlantic Clam Chowder again !”

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Posted 4 years ago

“The food is very good there customer service is great it may take a little bit to get back to you but the do I stand behind there product and make sure customers come first”

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Posted 4 years ago

“Would have been 5 stars but the apple pies were not what was in the picture they were awful and went in the garbage”

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Posted 4 years ago

“Never received my order, sent a message and have not heard back”

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Posted 4 years ago

Hello Jennifer! Thank you for the feedback and we sincerely apologize for the damage done during transit with the carrier! I went ahead and took care of the refund for you so you should see that on your end in a few days. Please be sure to let us know if there is anything else you may need or that we can help you with and we will be happy to assist you! Thank you and have a great day!

Posted 4 years ago

“Excellent condition, very consistent communication on where the package was. Overall very satisfied.”

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Posted 4 years ago

FoodServiceDirect.com is rated 4.4 based on 4,969 reviews