FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,969 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,969 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I usually order my bulk oatmeal and peanut butter here. My last order of peanut butter came broken/open and all they did was offer me 20 dollars in store credit when the item was 60. I provided pictures clearly showing opened/broken tubs of peanut butter and they would not make it right. I will be taking my business elsewhere.”

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Posted 4 years ago

“Great product and fast shipping!”

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Posted 4 years ago

“Great service.”

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Posted 4 years ago

“We were very disappointed. Our ice cream arrived melted. We had ordered it for a special weekend gathering. I tried several days to reach someone. Finally I went to Facebook and they did refund.”

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Posted 4 years ago

“This was one of the best company I used ,that I can say was the best.did everything they said they would do.My food was fresh and packaged right.”

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Posted 4 years ago

“I ordered a product that recently became scarce. The site was user friendly, every step of the process was communicated through delivery, and delivery was fast. I would definitely recommend FoodServiceDirect!”

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Posted 4 years ago

“When I placed my order I requested a delayed delivery time because I had to be out of town. The frozen açaí sat out on my porch for 2 days in 90+ degree heat. Needless to say it was a melted mess.”

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Posted 4 years ago

“Great service and food! I’m very satisfied customer. I will definitely order again!”

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Posted 4 years ago

“Shrimp came totally defrosted! The packaged date was 2019”

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Posted 4 years ago

“Very quick delivery. My children and I are enjoying them very much!”

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Posted 4 years ago

“Everything showed up completely thawed out. All 4 cases. So far all but 1 product survived. And everything I've been able to try has been exactly what I was hoping.”

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Posted 4 years ago

“It was good ,wish it was a little thicker”

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Posted 4 years ago

“My order never arrived, sad because I loved these donuts growing up and I wanted to try them again :(”

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Posted 4 years ago

“Llegan muchos abiertos”

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Posted 4 years ago

“First experience was great! Fast shipping!”

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Posted 4 years ago

“Love, you guys. Love UR donuts. Great service and price.”

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Posted 4 years ago

“I appreciated purchasing the Chef Boy R Dee Chicken and Vegetables small cup entree. They are often out of stock in many of my stores and my daughter really enoys eating one of these for her lunch. I was already familiar with the brand and the quality, just found it hard to find in most of my grocery stores. I was happy to find your service. Thank you.”

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Posted 4 years ago

“Very good updates about my package, package was delivered on time, and package very well. I was impressed with the updates, delivery, and the food is awesome. Thank you 5 star Service!”

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Posted 4 years ago

“My order came right on time. The Super Donuts were packaged so carefully and frozen upon arrival. I am so happy that you all brought this product back. It really brings back my childhood memories from the 90's.”

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Posted 4 years ago

“Product arrived well packaged and of very high quality.”

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Posted 4 years ago

FoodServiceDirect.com is rated 4.4 based on 4,969 reviews