FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,965 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,965 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My lasagna sheets were perfect. Made for the best Thanksgiving Lasagna ever! Thank you”

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Posted 4 years ago

Thank you for the feedback we appreciate your business!

Posted 4 years ago

“Excellent service, immediate and continued communication. Quick delivery and high-quality packaging. I ordered frozen items and they arrived within two days frozen solid. I will order from FoodServiceDirect again.”

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Posted 4 years ago

We are glad to hear your experience has been a great one! Thanks for the feedback!

Posted 4 years ago

“Ordered whipped topping, order arrived in good condition. Shipping took a little longer than expected but items were still in good condition so no worries.”

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Posted 4 years ago

We appreciate your business and the great feedback!

Posted 4 years ago

“Even gets crispy in the oven.”

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Posted 4 years ago

Thank you for the order! We appreciate your business!

Posted 4 years ago

“Every item that I ordered was described correctly and received in a timely matter. The items that needed refrigeration came quickly and at correct proper food handling proceedures.”

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Posted 4 years ago

We are glad to hear your experience has been a great one! Thanks for the feedback!

Posted 4 years ago

“Always great product. Arrives on time and in great condition. Love ordering from this site.”

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Posted 4 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 4 years ago

“The food was great and I was impressed with the shipping method. They used enough dry-ice and the casseroles arrived frozen and intact.”

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Posted 4 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 4 years ago

“Every time I've placed an order, it is received within a couple of days. The price is reasonable for the product. I've experienced exceptional service.”

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Posted 4 years ago

Thank you for the feedback we appreciate your business!

Posted 4 years ago

“FoodServiceDirect is dependable and take very good care of their customers. I made a couple of mistakes on a couple of orders and they quickly helped me correct the errors. This online store carry products I cannot find in the local stores near me.”

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Posted 4 years ago

Thank you for the great feedback! We are glad we could be there for you.

Posted 4 years ago

“I ordered LeGout cream soup base, and it was a great experience. The price was excellent, and I don't think I was charged for shipping. The package arrived on time and in great condition. I was worried that there would be supply chain constraints, but I had nothing to worry about.”

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Posted 4 years ago

Thank you for the great feedback! We are glad we could get these for you.

Posted 4 years ago

“I have always had great support and timely orders.”

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Posted 4 years ago

Thank you for the feedback we appreciate your business!

Posted 4 years ago

“Price very good and pleased with time frame of delivery.”

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Posted 4 years ago

We appreciate your business and the great feedback!

Posted 4 years ago

“I wanted a good-sized Turkey Ham for Thanksgiving Holiday. Most vendors couldn't provide the item in a timely manner. FoodServiceDirect.com was easy to use, kept me apprised of the status of my order and got me two very nice sized (8lbs) Turkey Hams in time for Thanksgiving.”

FoodServiceDirect.com 5 star review on 28th November 2021

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Posted 4 years ago

Thank you for the great feedback! We are glad we could get these for you.

Posted 4 years ago

“A bit pricey, but well worth it! The ordering process was quick and easy as well as speedy. The product was packaged wonderfully and was still frozen when it arrived at my home.”

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Posted 4 years ago

Thank you for the order! We appreciate your business!

Posted 4 years ago

“As always, my order arrived quickly and was well protected. I appreciated the email shipping updates.”

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Posted 4 years ago

Thank you for the feedback. We look forward to your continued business!

Posted 4 years ago

“Fast and efficient”

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Posted 4 years ago

Thank you for the feedback we appreciate your business!

Posted 4 years ago

“Products were fresh and frozen. Great Job!!”

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Posted 4 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 4 years ago

“Great selection of products and fast delivery.”

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Posted 4 years ago

We appreciate your business and the great feedback!

Posted 4 years ago

“Great service. Product arrived on time in mint condition.”

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Posted 4 years ago

Thank you for the great feedback! We are glad we could get these for you.

Posted 4 years ago

“Excellent food, excellent service !!”

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Posted 4 years ago

Thanks for the great feedback!

Posted 4 years ago

FoodServiceDirect.com is rated 4.4 based on 4,965 reviews