FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,936 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best way to buy bulk items. Lightening fast shipping and no complaints on product quality”

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Posted 1 year ago

Thank you for the awesome feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 1 year ago

“Huge inventory. Quality products. Great packaging. Fast delivery.”

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Posted 1 year ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 1 year ago

“Great service.”

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Posted 1 year ago

Thank you for the review! It was our pleasure serving you. Hope to see you again soon!

Posted 1 year ago

“We ordered the breaded catfish for a Memorial rememberance. The catfish has been requested for the 3rd year in a row. The catfish is seasoned just right and is very delicious. As long as the catfish is available, we will continue to order. Thank you.”

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Posted 1 year ago

You’re certainly welcome! We are so glad we could get you the items you need. Hope to see you again soon.

Posted 1 year ago

“I was pleased with my order. The product was fresh and it was a much better price than Amazon”

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Posted 1 year ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 1 year ago

“Other than the long wait for order, customer service stayed in touch and kept me updated. For that I am pleased.”

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Posted 1 year ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 1 year ago

“Fast and awesomely packaged wings. Couldn’t be happier with this purchase. Packed with dry ice which made everything stay nice and frozen.”

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Posted 1 year ago

Thank you for the review! We are happy to hear that your order was delivered safely. We can't wait to see you again soon!

Posted 1 year ago

“The breaded veil panties were awesome! I'm ready to put in another order”

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Posted 1 year ago

Thank you for the awesome feedback. We look forward to your continued business. See you soon!

Posted 1 year ago

“Great products, excellent shipping methods (frozen foods arrive frozen). Highly recommend!”

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Posted 1 year ago

Thank you for your kind words! We're thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 1 year ago

“Called to make sure the product in the photo is what I would recieve and was told by a gentelman that he asured me it would be, It was NOT what I recieved! Very disapointed.”

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Posted 1 year ago

We hate to hear there was an issue with your order. It's important to us that your order is correct when delivered. Please shoot us over an email with images and item details and we will do what we can to make this right for you.

Posted 1 year ago

“These were perfectly flavored and excellent for the kids (and picky adults) in our large gathering.”

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Posted 1 year ago

Thank you for the great review! We are so glad we could get these for you.See you again soon!

Posted 1 year ago

“My family and I enjoyed the açaí. We usually order a bowl weekly at $12.00 a piece for a family of four. This is a better value for my family and I. Also, this is very tasty.”

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Posted 1 year ago

Thank you for the great review! We are so glad we could get these for you.See you again soon!

Posted 1 year ago

“sold single unit instead of pack of 8, then wouldn't give others because "can't split packaging"”

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Posted 1 year ago

Thank you for the feedback. Please reach out to our customer service team we would love to further assist you.

Posted 1 year ago

“There were initially problems with shipping here to hot South Florida. BUT... the customer service was SO perfectly over-the-top accomodating that it made up for the problems and turned me into a lifelong customer. These people went FAR above-and-beyond to make certain the problem was solved AND the customer was happy. I am happy; and they were GREAT!”

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Posted 1 year ago

We appreciate the feedback! Thank you for letting us make this right for you. See you again soon!

Posted 1 year ago

“The order was delivered in great packaging to keep it frozen. The packaging is 100 percent biodegradable which was a bonus.”

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Posted 1 year ago

Thank you for the review! We are happy to hear that your order was delivered safely. We can't wait to see you again soon!

Posted 1 year ago

“I am very satisfied with the service , although I have bee ordering for years , I never received a discount when applied for.”

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Posted 1 year ago

We are thrilled to have you as part of the Food service direct family! Please feel free to reach out to us anytime. We would be happy to assist you adding a promo code to your order.

Posted 1 year ago

“I ordered a 24 pack and only got 19.. plus the box was open when I got it.”

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Posted 1 year ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. I do see that you haven't reached out to our customer service team for assistance. I have sent you an email for more information regarding this order. We sincerely apologize and will do what we can to make this right.

Posted 1 year ago

“The only place I could find Kraft whole grain mac and cheese that didn't have an exorbitant price. I am quite pleased with my purchase.”

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Posted 1 year ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 1 year ago

“Quality butter and fast delivery.”

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Posted 1 year ago

Thanks for the great review! We're happy to hear that your products arrived quickly. Hope to see you again!

Posted 1 year ago

“Product availability is an issue for me.”

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Posted 1 year ago

Please reach out to our customer service team! We’ll definitely get you taken care of. DM or email CustomerService@FoodServiceDirect.com!

Posted 1 year ago

FoodServiceDirect.com is rated 4.4 based on 4,936 reviews