FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,936 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately provider did not use enough ice or shipping took too long because item were thawing when received”

Helpful Report

Posted 1 year ago

We are sorry to hear there was an issue with your order upon delivery. It is always our hope that all orders arrive without any issues. For any issues with delivery, big or small, please make sure you reach out to our customer service team so we can help you resolve any complaints you may have.

Posted 1 year ago

“Item is as described and shipped quickly. No issues at all...would purchase from this seller again! A+++😋😁”

Helpful Report

Posted 1 year ago

We're grateful for your comment and appreciate your trust in our brand. We'll continue to work hard to make sure that you always have a positive experience with us

Posted 1 year ago

“My items arrived damaged, photos of damage sent to Food Service Direct.com”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We apologize for any issues with your order. We strive to ensure that your order is delivered in perfect condition. I can see that you have received a refund for the damaged portion of your order. If there are any issues with your order, please don't hesitate to reach out to our customer service team. We're always happy to help.

Posted 1 year ago

“1st time customer. Individual, not a commercial entity. I ordered 1 gallon of a specific brand of tartar sauce. It arrived with an expiration date about 3 months out. I communicated to the CS people that the date was too short and I wanted a container with a date that was further out. I don't blame CS for their response. It was almost comical. Read our correspondence to check it out. I'll list some of the high points in the conversation anyway. They responded after involving 2 more people within your staff. Now you've got 3 people working on a simple request. That's a lot of wasted time over a $25 problem. Why not empower the initial CS employee with satisfying the customer? Handling a $25 purchase problem by giving the customer what they wanted? You don't trust your CS employees to make those kind of decisions? Remember, I'm a first time customer. I might actually come back and buy more stuff. Why should we attempt to satisfy a customers request when it's not in the policy we work within? Maybe because you want repeat business? Speaking of comical, the offer I got in resolution of my request was particularly tone deaf. I was sent a return shipping label to send back the container. Upon receipt at your facility and subject to approval, I would be charged a 20% restocking fee and my initial shipping and handling charges would be subtracted from my refund as well. My net refund would be around $8. FSD gets the unopened, shelf stable gallon bottle of tarter sauce back to resell to people who don't care about short shelf lives. I can't think about much more your company could do to repel me from ever wanting to buy from you again. And you'll find the only people to blame for this are the ones high enough up that approved of this process of customer concern resolution. It isn't the CS people I dealt with. I believe they work within the guardrails they are given to resolve problems. My final observation is even though you accept orders from individual people, not just end user commercial food entites, you are not geared towrds the individual user needs. Again, an upper management oversight problem, or not. Good luck digesting. Thanks for offering me the chance to comment on my experience.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, ill be happy to assist. Our company primarily caters to restaurants and other commercial entities, which is why we sell many of our products in bulk sizes. We understand that a gallon of tartar sauce may be too large for home use. We would be more than happy to assist you in finding a smaller, more suitable size of tartar sauce or another product that fits your requirements. Regarding the expiration date, the tartar sauce you received is well within our policy, as we ensure all products shipped have a reasonable shelf life. However, we understand your concern and want to provide a solution that meets your needs better. Please contact our customer service team, and we will work with you to find an option that works best for you.

Posted 1 year ago

“Fast shipping, great insukated shipping container. Thanks”

Helpful Report

Posted 1 year ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 1 year ago

“Food Service Direct has the products i use in stock and provides quick service and fast shipping.”

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Posted 1 year ago

You’re certainly welcome! We are so glad we could get you the items you need. Hope to see you again soon.

Posted 1 year ago

“Product I ordered arrived damaged. Resolution was not satisfactory. Replacement item was never sent.”

Helpful Report

Posted 1 year ago

Hello, Thank you for the feedback, ill be happy to assist. I took a look at your order and noticed 1 out of a case of 4 was damaged in transit. Since we were unable to break cases at this time we have approved you a refund for the damaged jug. If you have any questions please feel free to reach out to our customer service team. We will be happy to assist.

Posted 1 year ago

“Purchased the already cooked hamburgers and they are AWESOME!!! Used to purchase them in the stores but they stopped selling them. Googled and found them. I receive about 49 hamburgers, seperated them out and have them for lunch microwave 1 minute 30 seconds and a great burger. Looking at other offers. You will not be disapointed with purchasing the burgers. They come frozen with dry ice and ready to transfer to your freezer.”

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Posted 1 year ago

Thank you for the great review! We are so glad we could get these for you.See you again soon!

Posted 1 year ago

“I ordered macaroons for my daughter grad party. I got so many compliments on them. People were asking me were I got them because they were the best macaroons they had had. I purchased a month before and kept frozen until day of Event. I give the in a scale of 1-10 a 11.”

Helpful Report

Posted 1 year ago

We are thrilled to have you as part of the Food service direct family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Posted 1 year ago

“Receive food quickly and still cold when they arrive”

Helpful Report

Posted 1 year ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 1 year ago

“I ordered 2 cases of orange juice and only received 1. The box was leaking as well”

Helpful Report

Posted 1 year ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. Please shoot us over an email with the delivery details and we will do what we can to make this right for you.

Posted 1 year ago

“Fast service, great product, best tasting GF bread for subs or garlic bread, very much like a regular loaf of Italian bread”

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Posted 1 year ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 1 year ago

“You items are not labeled correctly then after the fact you can't return or exchange will not use this service again”

Helpful Report

Posted 1 year ago

Thank you for the feedback, I'll be happy to assist. I’d like to assure you that the Phillips Seafood House Crab Cake Minis you received is indeed the same product as described on our website. Upon review of your claim, as mentioned in the product description these Seafood house Crab Cake Minis are handcrafted with surimi. Our listing is currently up to date. Please if you need any assistance understanding the listing. Please feel free to reach out to us anytime. We would be more than happy to assist.

Posted 1 year ago

“They had the frozen rhubarb I was looking for”

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Posted 1 year ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 1 year ago

“Delivery was very fast and the cookie dough I bought was nicely frozen. I would definitely order these againz”

Helpful Report

Posted 1 year ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 1 year ago

“We ordered ice cream from food service direct. Believe it or not it arrived the day early, well packed, and completely intact! We will be ordering from them again… Thank you.”

Helpful Report

Posted 1 year ago

You’re certainly welcome! We are so glad we could get you the items you need. Hope to see you again soon.

Posted 1 year ago

“Great products, fast delivery. Highly recommend them.”

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Posted 1 year ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 1 year ago

“I never received my order for hotdogs i want my ordered or a refund”

Helpful Report

Posted 1 year ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. A claims specialist has sent you an update on your claim.Please look in your emails at your earliest convenience for a response from us.

Posted 1 year ago

“I will NEVER use Food Disservice again period!”

Helpful Report

Posted 1 year ago

Thank you for the feedback. If there ever is an issue with your order please feel free to reach out to our customer service team anytime we would be happy to help.

Posted 1 year ago

“very bad customer service/care, it took them over 6 months to deliver my item. and when i tried contacting them they barely answered”

Helpful Report

Posted 1 year ago

FoodServiceDirect.com is rated 4.4 based on 4,936 reviews