FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,964 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,964 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Write Your review

Tell us how FoodServiceDirect.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We just started ordering Cake Mix for our restaurant and we are so happy to have found this company. About to place my 3rd order. The product is excellent, shipping is fast and reliable, communication on point.”

Helpful Report

Posted 3 years ago

Thank you for the feedback! We are so glad we could get you the items you need. See you soon!

Posted 3 years ago

“Our local retailer stopped carrying the Ball Park Grilled pre-cooked hamburger patties but we found them available through Food Service Direct. Customer Service handled our order quickly and we received a box of 80 frozen patties. Delivery was prompt, the meat still frozen. The patties are exactly what we wanted, and cook up really nice. I can only give FoodService Direct the highest rates for service, delivery and product quality. Thanks a bunch!”

Helpful Report

Posted 3 years ago

You’re certainly welcome! We are so glad we could be there for you.

Posted 3 years ago

“I was so glad to get a case of the Sunsweet prune juice cans 5.5oz . We cannot find them in our stores here. I use them when I go on vacation and this was a life saver for me. Thanks! Service and delivery were great! Hope you get it in again.”

Helpful Report

Posted 3 years ago

Thank you for the feedback! We are so glad we are able to help you get something that is hard to find in your area!

Posted 3 years ago

“Quick service, and delicious treats. I love the way they packaged.”

Helpful Report

Posted 3 years ago

Thank you for the great feedback! We are so happy we could get these to you!

Posted 3 years ago

“We love the Lemon Sin Free Sorbet! it is very refreshinga nd sugar free. My sister can not have any sugar at all. So this sorbert is also perfect for her. It was easy placing the order and getting info from Fodd Svc. Direct customer service. thank you.”

Helpful Report

Posted 3 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 3 years ago

“I never received my case of peach dessert cups. My order # 1001687232 1 case 48 cups @ $49.95. No cancellation notice or refund 🤔”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave us a review. We pride ourselves on getting our customers what they need and we are sorry that could not happen here. due to unprecedented demands on our supply chain we were unable to fulfill your order as expected. An email should have been sent to you by our purchasing team, I apologize if you did not receive it. Please note that your card has not been charged for these items and any pending holds lifted from your account.

Posted 3 years ago

“Site is straight forward, and easy to find what I'm looking for. Generally fast and easy shipping. Although recently I had a problem and the customer service was EXCELLENT feel they went above and beyond to satisfy my order Especially Richard G, who handled my case. I definalely have and will continue to recommend FoodServiceDirect”

Helpful Report

Posted 3 years ago

Thank you for the feedback! Thank you for taking the time out of your day to leave us such wonderful feedback

Posted 3 years ago

“My purchase arrived in a timely manner and well packaged. I have always had good service and will continue ordering.”

Helpful Report

Posted 3 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 3 years ago

“Took a while but got my order and it was good”

Helpful Report

Posted 3 years ago

Thank you for the feedback! We are so glad we could get you the items you need.

Posted 3 years ago

“My BF loves the tornadoes-as does his son. The shipping is expensive!”

Helpful Report

Posted 3 years ago

Thank you for the order! We appreciate your business!

Posted 3 years ago

“Great service, very lengthy shipping on my item, but overall got here on time👍”

Helpful Report

Posted 3 years ago

Thank you for the order! We appreciate your business!

Posted 3 years ago

“Good service and good product”

Helpful Report

Posted 3 years ago

Thank you for the feedback. We look forward to your continued business!

Posted 3 years ago

“Great company to deal with!”

Helpful Report

Posted 3 years ago

Thank you for the feedback! We are thrilled to have you as part of the Food service direct family!

Posted 3 years ago

“Fast service, Delicious scones.”

Helpful Report

Posted 3 years ago

Thank you for the feedback! We hope to see you soon!

Posted 3 years ago

“Prices are a little high especially factoring in shipping, but when you can't find something you need locally, it's better to pay more than not be able to find it at all.”

Helpful Report

Posted 3 years ago

Thank you for the feedback! We are so glad we could get you the items you need.

Posted 3 years ago

“Easy to do business with. It seems right after my order is shipped, I get an email offering frees shipping, though.”

Helpful Report

Posted 3 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 3 years ago

“I love the fact of ordering in bulk. Its only been twice now and am satisfied with the service. I've only had one hiccup and you went above my expectations to correct it! Prices are affordable and delivery is quick!! Love, love, love Food Service Direct!!!”

Helpful Report

Posted 3 years ago

We appreciate the feedback! Thank you for letting us make this right for you. Hope to see you again!

Posted 3 years ago

“I have yet to receive my order. It was ordered over a month to ago. At this point I wouldn’t order from here again.”

Helpful Report

Posted 3 years ago

Thank you for the feedback! We see that the order was in fact damaged in transit per UPS tracking. you received. We sincerely apologize for this inconvenience as we know how important it is to get your order. An email should have been sent to you by our customer service team, I apologize if you did not receive it. I have sent you an email for more information regarding this order. We sincerely apologize and will do what we can to make this right.

Posted 3 years ago

“Exactly what I a wanted”

Helpful Report

Posted 3 years ago

Thank you for the feedback! We are so glad we could get you the items you need.

Posted 3 years ago

“We bought the açaí and we absolutely loved it. It came right on time and package great. We are definitely going to purchase again. Thanks for the great customer service also.”

Helpful Report

Posted 3 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 3 years ago

FoodServiceDirect.com is rated 4.4 based on 4,964 reviews