FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,961 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,961 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My only complaint it both times I ordered it showed me a code for free shipping. Both times I ordered I was charged shipping. Otherwise happy with my order”

Helpful Report

Posted 3 years ago

Hello, Thank you for the feedback. I do apologize you were having issues adding your promo code to your order. Please feel free to reach out to our customer service team before you order so we may assist you in adding your promo code.

Posted 3 years ago

“It Easy to order and the package come on time, I like it alot”

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Posted 3 years ago

Thank you for the order! We appreciate your business!

Posted 3 years ago

“What we wanted was easy to find, Order was filled as promised. Very Satisfied!”

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Posted 3 years ago

Thanks for the feedback! We are glad to hear your experience has been a great one!

Posted 3 years ago

“very good product and on-time delivery.”

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Posted 3 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 3 years ago

“Food was delivered promptly and was delicious~”

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Posted 3 years ago

Thank you for the great feedback! We are glad we could get these for you.

Posted 3 years ago

“Good service”

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Posted 3 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 3 years ago

“My shipment arrived quickly and was still frozen. I always have a good experience...this time was no different.”

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Posted 3 years ago

Thanks for the feedback! We are glad to hear your experience has been a great one!

Posted 3 years ago

“received exact order in time stated very satisfied”

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Posted 3 years ago

Thanks for the feedback! We are glad to hear your experience has been a great one!

Posted 3 years ago

“Service was very satisfying food was professionally packaged very happy with it all, will order as soon as I run out again thank u”

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Posted 3 years ago

Thank you for the feedback! We look forward to serving you again.

Posted 3 years ago

“FoodServieDirect Thank you again. Your price on the product I purchased is very competitive with other online services. The communication through emails kept me well informed during the delivery process. The care in packaging was excellent. I will definitely use your service again. thanks, Terry P.”

Helpful Report

Posted 3 years ago

Thank you for the feedback! We look forward to serving you again.

Posted 3 years ago

“I usually buy the Blueberry scones but they were out of stock, so I went with these. So far so good! They are a nice change for the summer! They don't however bake as pretty as the blueberry ones do.”

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Posted 3 years ago

Thank you for the great feedback! We are so happy we could get these to you!

Posted 3 years ago

“I was surprised with the quality of my order of Softshell crab at half the price of crab from the South.”

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Posted 3 years ago

Thanks for the feedback! We are glad to hear your experience has been a great one!

Posted 3 years ago

“Frozen food arrives still frozen packed well”

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Posted 3 years ago

Thank you for the feedback we appreciate your business!

Posted 3 years ago

“Quick delivery!”

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Posted 3 years ago

Thank you for the feedback. We look forward to your continued business!

Posted 3 years ago

“My order arrived as scheduled. Out of 72 shells, only 2 on the bottom stack were broken. Used for mini quiche’s, worked great and will order again!”

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Posted 3 years ago

Thank you for the great feedback! We are glad we could get these for you.

Posted 3 years ago

“Easy to order”

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Posted 3 years ago

Thank you for the order! We appreciate your business!

Posted 3 years ago

“Product was very good quality & tastes great. Fast & great packaging.”

FoodServiceDirect.com 5 star review on 4th June 2022

Helpful Report

Posted 3 years ago

Thanks for the feedback! We are glad to hear your experience has been a great one!

Posted 3 years ago

“I have purchased 3 times. Product is always delivered on time and my frozen food is packed in dry ice.”

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Posted 3 years ago

Thank you for the feedback! We are thrilled to have you as part of the Food service direct family!

Posted 3 years ago

“Shipping is amazing and love there product..my favorite so far is the salmon.”

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Posted 3 years ago

Thank you for the feedback! We are so glad we could get you the items you need.

Posted 3 years ago

“It is very good”

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Posted 3 years ago

We appreciate your business and the great feedback!

Posted 3 years ago

FoodServiceDirect.com is rated 4.4 based on 4,961 reviews