FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,961 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,961 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service with effective communication and response times, and fast shipping. 100% satisfied!”

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Posted 3 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 3 years ago

“The product I received were very delicious”

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Posted 3 years ago

We appreciate your business and the great feedback!

Posted 3 years ago

“They carry products that are difficult to find otherwise, and they have good shipping times.”

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Posted 3 years ago

Thank you for the feedback! We are so glad we are able to help you get something that is hard to find in your area!

Posted 3 years ago

“Arrived as expected!”

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Posted 3 years ago

Thank you for the great feedback! We are glad we could get these for you.

Posted 3 years ago

“FoodServiceDirect did great. Initially the product I wanted was out of stock. I requested to be notified when it was back in stock. They notified me, not too long after that. I placed my order (easy) and received it in good shape a short time later (shipping was free, I really liked that).”

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Posted 3 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 3 years ago

“I have been looking everywhere for a special butter I liked. Finally found it here and was delighted to get a box full of it”

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Posted 3 years ago

Thank you for the feedback! We are so glad we are able to help you get something that is hard to find in your area!

Posted 3 years ago

“Great Customer Service that doesn't end with the sale. They go above and beyond the extra mile and don't stop reaching out until sure you are satisfied. Definitely worth making your go to list”

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Posted 3 years ago

We are thrilled to have you as part of the Food service direct family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Posted 3 years ago

“My delivery was great, i will be ordering more. Thanks 😊”

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Posted 3 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 3 years ago

“excellent quality, fast delivery!”

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Posted 3 years ago

Thank you for the great feedback! We are so happy we could get these to you!

Posted 3 years ago

“Buying in bulk saves $$$, and FSD is the place to do that!”

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Posted 3 years ago

Thank you for the order! We appreciate your business. Hope to see you soon!

Posted 3 years ago

“Food came as ordered in a timely manner. We’ll packed still frozen when delivered”

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Posted 3 years ago

Thank you for the feedback we appreciate your business!

Posted 3 years ago

“Awesome and fast delivery.”

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Posted 3 years ago

Thank you for the feedback we appreciate your business!

Posted 3 years ago

“This is a great site to know about, even as a home consumer.”

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Posted 3 years ago

Thank you for the feedback! We are so glad we could get you the items you need.

Posted 3 years ago

“Product was on backorder when I went to order total raisin bran. Was able to check a box to be notified when available and was notified. Ordered the raisin bran when I got the email and got it within a few days. Very satisfied. Will will reorder again in a few months.”

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Posted 3 years ago

“I received first class customer service in a prompt refund of some spoiled frozen goods.”

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Posted 3 years ago

“Great customer service. Good communication. Wonderful products.”

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Posted 3 years ago

“These guys were wonderful and communicative! I had cause to contact their customer service (for an issue that was no fault of their own!) and they were absolutely wonderful! They fully resolved the problem and without a lot of hassle or rigmarole. I am looking forward to making many futures orders from them! Also, their selection of products is fantastic and I appreciate them making these items available.”

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Posted 3 years ago

“Ordering was easy and the delivery was quick.”

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Posted 3 years ago

“Food arrived frozen solid I ordered Simplot Cottage Fries. Delicious ! Very well packed .”

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Posted 3 years ago

“This icing is great! I have used it for years.”

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Posted 3 years ago

FoodServiceDirect.com is rated 4.4 based on 4,961 reviews