FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,957 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,957 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very happy with my purchase with FoodServiceDirect, The package was delivered quickly and very nicely packed. It was very hard to find my item anywhere on the net. I will for sure buy from you again. Thank you for your wonderful service !!”

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Posted 3 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 3 years ago

“Great communication from FSD and the Egg, backn & cheese bagel toppers are absolutely fantastic. Loved them at Hampton Inn's when i stayed there and finally foound out how to get them.”

FoodServiceDirect.com 5 star review on 7th September 2022

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Posted 3 years ago

Thank you for the great feedback! We are so happy we could get these to you!

Posted 3 years ago

“Little slow but on point”

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Posted 3 years ago

Thank you for the feedback we appreciate your business!

Posted 3 years ago

“Good shipping”

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Posted 3 years ago

Thanks for the feedback! We are glad to hear your experience has been a great one!

Posted 3 years ago

“My favorite site to get my special cheese, affectionately know as "government cheese". This cheese is the best, so creamy and tasty. I've shared much with family and friends. I love the ordering process, packaging of product and the swift timeliness of delivery. Thank you.”

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Posted 3 years ago

Thank you for the great feedback! We are so happy we could get these for you!

Posted 3 years ago

“Food Service Direct is the only place where I can find Goya sauce that we love. We purchase these twice a year and they always provide excellent service.”

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Posted 3 years ago

Thank you for the feedback! We are so glad we could get you the items you need. :)

Posted 3 years ago

“Good fast service”

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Posted 3 years ago

Thank you for the feedback we appreciate your business!

Posted 3 years ago

“Food Service Direct is my go-to for bulk foods, etc. They have the largest selection of non-meat items at great prices. They deliver extremely fast and orders are always shipped with dry ice to ensure freshness.”

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Posted 3 years ago

Thank you for the feedback! We are so glad we could get you the items you need.

Posted 3 years ago

“I give a five star review because of the service team there was an issue with the order and they fixed it very quickly it and resend an order directly to my house. If anything ever went wrong with your order they take care of it very easily. Sometimes things happen during shipping not a big deal but they take pride in their service and that’s why I get five stars.”

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Posted 3 years ago

We apreciate the feedback! Thank you for letting us make this right for you.

Posted 3 years ago

“My son loves the Fitbars that his school has but you can't find them anywhere. I was so happy to find FoodSerive Direct. It was fast and easy the Fitbars arrived at my door. I will definitely be ordering from here again. I only wishes I had found them sooner.”

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Posted 3 years ago

Thank you for the great feedback! We are so happy we could get these to you!

Posted 3 years ago

“Great website! Prompt and courteous customer service. If there is ever an issue, they promptly resolve it. I have recommended this site to all of my friends!”

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Posted 3 years ago

We apreciate the feedback! Thank you for letting us make this right for you.

Posted 3 years ago

“Product arrived in perfect condition”

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Posted 3 years ago

Thank you for the great feedback! We are glad we could get these to you.

Posted 3 years ago

“The company is very good and was attentive to my request/complaint that the item I’ve been buying is now produced by someone else and it is not the same. They did investigate and on the basis I would recommend them but I won’t be doing any business with them again because my product is not the same”

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Posted 3 years ago

Thank you for the feedback we appreciate your business!

Posted 3 years ago

“Last year I had a problem with one of their suppliers and Food Service went the extra mile to resolve it. This year, just in case, I ordered much earlier and they closely monitored my order for which I am grateful. I am glad that they are out there for me to use in the future.”

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Posted 3 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 3 years ago

“Fast delivery”

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Posted 3 years ago

We appreciate your business and the great feedback!

Posted 3 years ago

“A+++++++++ 2nd time I purchased, very pleased Shipping speedy, Packing excellent Will continue to shop with FSD”

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Posted 3 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 3 years ago

“Awesome awesome awesome delivery price and online ordering was super easy”

FoodServiceDirect.com 5 star review on 6th August 2022

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Posted 3 years ago

Thanks for the feedback! We are glad to hear your experience has been a great one!

Posted 3 years ago

“Although the yogurt arrived 6 days later than scheduled, it was not spoiled and after refrigerating it immediately, it was safe to consume. However, FoodServiceDirect should file a complaint with UPS as to why the delivery was sent to the incorrect address in the first place.”

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Posted 3 years ago

Thank you for the feedback we appreciate your business!

Posted 3 years ago

“Received quickly and undamaged. Good pricing.”

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Posted 3 years ago

Thank you for the order! We appreciate your business!

Posted 3 years ago

“Great product and delivery”

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Posted 3 years ago

Thank you for the great feedback! We are so happy we could get these to you!

Posted 3 years ago

FoodServiceDirect.com is rated 4.4 based on 4,957 reviews