FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,961 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,961 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love your packaging because my frozen foods always arrive still fully frozen. I wish other suppliers that I have ordered from were as great as you all are. Thank you for your wonderful service.”

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Posted 3 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one :)

Posted 3 years ago

“Excellent service and on-time delivery. I have recommended your service to friends and family. Thanks!”

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Posted 3 years ago

Thank you so much for the recommendation! We appreciate your business

Posted 3 years ago

“I love buying on Foodservicedirect, very convenient and I save money. With inflation the way it is, I save gas and money buying thru FSD .”

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Posted 3 years ago

Thank you for the feedback! We are thrilled to have you as part of the Food service direct family!

Posted 3 years ago

“Great service great product timely delivery. Would use over and over again . Customer service great”

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Posted 3 years ago

Thank you for the feedback! We are thrilled to have you as part of the Food service direct family!

Posted 3 years ago

“Great service. Great prices and goods are delivered in a timely manner. I wish I had started shopping with FoodServiceDirect sooner!”

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Posted 3 years ago

Thank you for the feedback! We are thrilled to have you as part of the Food service direct family!

Posted 3 years ago

“No complaints! I did get the wrong order, but the customer service department made it right without hesitation.”

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Posted 3 years ago

Thank you for your feedback. We are happy that we could resolve this issue for you.

Posted 3 years ago

“I cannot find Lean Cuisine French Bread Pizzas in my area. It is wonderful having an opportunity to purchase them through Food Direct. The French bread pizzas are a family favorite; tasty and satisfying.”

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Posted 3 years ago

Thank you for the feedback! We are so glad we are able to help you get something that is hard to find in your area!

Posted 3 years ago

“I used FoodServiceDirect to get items for an event and the event attendees enjoyed both of the products. I submitted two reviews that had some typographical errors and they corrected them for me. I recommend event planners to try Food ServiceDirect”

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Posted 3 years ago

Thank you for the great feedback! We are glad we could be there for you.

Posted 3 years ago

“Oh my gosh, this company delivered my "FROZEN" items still frozen and in great shape. Shipping is charged of course. But when ordering something frozen you have to anticipate an extra charge. Thank you, Food Service Direct!!”

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Posted 3 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one :)

Posted 3 years ago

“I had been waiting quite some time for my Trappey's Indi-Pep Hot Sauce to be restocked. I was immediately notified when the product returned to inventory. Thank you very much!”

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Posted 3 years ago

Thank you for the great feedback! We are glad we could get these for you.

Posted 3 years ago

“We order all types of food and have always had good service. The emails notify us of shipping and everything is sent in a timely manner. I would definitely recommend Food Service Direct.”

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Posted 3 years ago

Thank you so much for the recommendation! We appreciate your business

Posted 3 years ago

“We placed our first order and it was received on time and not damaged. We will be looking to do business again. NIKKI PEVITO LAKE STATE BBQ, LLC BROOKLYN PARK, MN”

Helpful Report

Posted 3 years ago

Thank you for the great feedback! We are so happy we could get these to you!

Posted 3 years ago

“Great service.”

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Posted 3 years ago

We appreciate your business and the great feedback!

Posted 3 years ago

“Pleased with the product and delivery.”

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Posted 3 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 3 years ago

“Very happy that I was able to buy in bulk!! I make suet balls for my squirrels and was having trouble finding the shortening I ordered from you but then I found your website and will be a continuing customer!!”

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Posted 3 years ago

Thank you for the great feedback! We are so happy we could get these to you!

Posted 3 years ago

“Great service and great food products!!!”

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Posted 3 years ago

Thank you for the feedback we appreciate your business!

Posted 3 years ago

“Very pleased with foodServiceDirect.I got my order when they said it would be here.”

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Posted 3 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 3 years ago

“Great service. Item arrived early!”

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Posted 3 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 3 years ago

“This is. Very good app I enjoy buying things and. Try good quality”

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Posted 3 years ago

Thank you for the feedback we appreciate your business!

Posted 3 years ago

“Ease with the ordering and the delivery was quicker then I imagined”

Helpful Report

Posted 3 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one :)

Posted 3 years ago

FoodServiceDirect.com is rated 4.4 based on 4,961 reviews