FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,969 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,969 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You guys are the BEST!!”

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Posted 4 years ago

“First time ordering and was very pleased with the product I received. Also received a text message from Company, letting me know it was delivered and I needed to bring it inside. Thanks!”

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Posted 4 years ago

“I never knew that Sparkling Ice had a Cherry Vanilla flavor until I saw it was available from FoodServiceDirect. I am happy I found you and this drink, I love it! The package was secure and nothing was damaged. Will definitely order more.”

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Posted 4 years ago

“Great company what I was looking for in stock and shipped extremely fast will definitely use him again for other products”

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Posted 4 years ago

“Website is easy to use, delivery was made as promised, the crab meat is superb.”

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Posted 4 years ago

“Fantastic transaction! Ordered two cases of Seviroli frozen tortellini (impossible to find in Florida) late on a Monday and received a perfectly packaged UPS delivery on Friday. Frequent order updates, including when it was delivered, were very impressive.”

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Posted 4 years ago

“Great service! Order arrived well ahead of estimated shipping! Very well packed also.”

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Posted 4 years ago

“Overall we are satisfied with the products we receive from FoodService and they are good with refunds for damaged products (which is happening less and less). I would give them 5 stars, but their shipping cost seems vs other food sources we use.”

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Posted 4 years ago

“Shipping was asap. Packaging went above and beyond expectations. Greta jony.. definitely ordering from here again. And price was competitive with everyone.”

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Posted 4 years ago

“Fast shipping, excellent service good product”

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Posted 4 years ago

“Good packaging!”

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Posted 4 years ago

“Super Fast Shipping & great price. Perfect for restauranteurs of all kinds.”

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Posted 4 years ago

“Love using this website. Not my first order and definitely not my last either!”

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Posted 4 years ago

“Wasn’t what expected thought would have been in oven ready pans wasn’t what was expecting was disappointed . I purchased white cheddar Mac and cheese .”

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Posted 4 years ago

“Excellent Transaction. Very accommodating. Reasonable pricing. Would buy from again.”

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Posted 4 years ago

“I never received my order”

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Posted 4 years ago

“Very good”

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Posted 4 years ago

“Received it. Good.”

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Posted 4 years ago

“Excellent product, and excellent service from Food Service Direct.”

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Posted 4 years ago

“I was very pleased with the products I ordered and the emails I received about when I would receive my order I will be ordering again Thank you for your great service”

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Posted 4 years ago

FoodServiceDirect.com is rated 4.4 based on 4,969 reviews