FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,969 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,969 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The shipping charge from this company was excessive in the extreme! I tried to cancel the order long before the shipping date and was refused. The ridiculous excuse given for not canceling was “COVID” - A terribly dishonest business practice. I will not be ordering from these people again.”

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Posted 4 years ago

“Love the service. Ups delivery could be a lot better. Delays in transport and boxes get pretty beat up. I feel like the products are packed well but they get tossed around bit during transport. Having problems with other items being delivered by UPS arriving torn or broken boxes.”

FoodServiceDirect.com 5 star review on 28th March 2021

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Posted 4 years ago

“The right product, the right price, good delivery. It's the first order, but won't be the last. Thank you.”

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Posted 4 years ago

“I received to seafood well refrigerated. It was exactly what I ordered.”

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Posted 4 years ago

“Couldn't find my favorite burrito anywhere so I looked up the store that made them and now I have a freezer full and I got to say they're better from the manufacturer than a gas station”

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Posted 4 years ago

“Only 2 cheesy breadsticks from 1 pack had cheese in it. Ordered Beacon street cheesy breadsticks right after that. Gave it 2 stars instead of 1 because bread part is delicious. More delicious than that of Beacon street but without cheese it's just a bread stick ;( will try to add video tomorrow. Will try to return the product”

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Posted 4 years ago

“Fast and easy. Cannot live without my Kuners beans!!!!”

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Posted 4 years ago

“Great selections of products, competitive prices and fast shipping and receipt of merchandise. I have personally purchased a few times from this vendor and would highly recommend them.”

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Posted 4 years ago

“The chocolate cake is terrible the frosting is rock hard it peals away from cake. Bad waste of money. Brownies were acceptable.”

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Posted 4 years ago

“The website is easy to maneuver, and the shipment was extremely easy and quick!”

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Posted 4 years ago

“My Husband loved beef tortellini but our restaurants weren’t carrying it anymore. So it was so wonderful finding your product. We had to try it tonight and he Loves it!!! Thank You, Jennifer”

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Posted 4 years ago

“My order came very quickly. Then the following week I received another customers order, when I called Food Service Direct customer service agent Jasper assisted me immediately to correct the problem and my local food bank was very appreciative. Great job Jasper”

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Posted 4 years ago

“Great company, fast shipping. Been ordering for a few years. Will keep ordering.”

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Posted 4 years ago

“Very happy with the product there was just a bit of a miscommunication as per the shipping date. I didn’t receive a shipping notification until after it was delivered.”

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Posted 4 years ago

“Delivered in a timely manner and well packed.”

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Posted 4 years ago

“I thought that the case of 12 yogurts was a bit expensive but the yogurt was kept cold when delivered and the service was very good”

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Posted 4 years ago

“I Love This Company. Everything You Order Be Right On Time . If A Item Is Delay Customer Service Team Is Supported To Answer Any Questions..”

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Posted 4 years ago

“Frozen bagels arrive frozen! 👍🏻”

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Posted 4 years ago

“It literally never received this order. I need a complete refund.”

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Posted 4 years ago

“Good cookies”

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Posted 4 years ago

FoodServiceDirect.com is rated 4.4 based on 4,969 reviews