FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,969 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,969 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“5 star service. I was very pleased with the service I received, the condition of the product upon arrival and the effortless ordering process. This was the first time I ordered from food service direct, but it will definitely not be the last. Thanks for the exceptional service”

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Posted 4 years ago

“Thank you again, for having available and delivering, a product that I've used for over twenty years and is no longer available in Colorado!”

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Posted 4 years ago

“Delivered on time and still freezing cold. It was packaged perfectly as well.”

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Posted 4 years ago

“Box inside was ripped open and the product was smashed and damaged”

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Posted 4 years ago

“My kids love the snacks I plan on ordering more from you”

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Posted 4 years ago

“Enjoy the foods I order and the time for it to get to me is like only a week.”

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Posted 4 years ago

“Great/On time”

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Posted 4 years ago

“The entire process could not have been better. From ordering to the receipt of the cookies. The package with the cookies was perfect. Dry ice and bubble rap. Their price was much less than Amazon. I will definitely buy from this company again. Perfect!”

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Posted 4 years ago

“My package came in 4 days and it was still frozen from dry ice. Awesome!”

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Posted 4 years ago

“Received package with in time frame quoted. Thanks”

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Posted 4 years ago

“Pleased with the price and delivery of case of Nitrile gloves purchased. The original delivery date was delayed, however I was notified with clear communication”

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Posted 4 years ago

“i would use this service alot more if you offered free shipping thats what sold me this time thank you brion nelson”

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Posted 4 years ago

“This has been my go to place for everything from food to household products. I order from here faithfully at least once a month. Never disappointed.”

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Posted 4 years ago

“The best crispy pizza crust ever ! Thanks for selling It ! You always have a customer as long as you offer this .”

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Posted 4 years ago

“Food quality good and delivered promptly.”

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Posted 4 years ago

“I am very happy with my foodservicedirect delivery! Thanks for being available when (amazon) cannot be available. All the best!”

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Posted 4 years ago

“Loved that they had the product I was looking for, even when everyone else was out of stock...top that with a very good price and very quick shipping. Overall excellent experience and the beginning of a long relationship.”

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Posted 4 years ago

“The dusted oysters are delicious.They were delivered nicely packaged in dry ice. I’ve been looking for these and am so pleased to find you!”

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Posted 4 years ago

“Love the cheese. Love the service. It arrived still very cold and packaged very well.”

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Posted 4 years ago

“Everything was packed in a well insulated iced cooler. The order was running late with UPS and I was worried about my perishable items but they were perfect because of the detail to packing!”

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Posted 4 years ago

FoodServiceDirect.com is rated 4.4 based on 4,969 reviews