FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,969 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,969 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Write Your review

Tell us how FoodServiceDirect.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product ... quick shipping”

Helpful Report

Posted 4 years ago

“Exactly what I ordered. Glad there is a reasonable priced resource for bulk buying tea.”

Helpful Report

Posted 4 years ago

“Item arrived on time I will order again”

Helpful Report

Posted 4 years ago

“My order was received faster than expected and was still frozen. I feel like I'm getting my money's worth and the product is top quality. I will always buy my Chicken Cordon Bleu from them. Excellent service.”

Helpful Report

Posted 4 years ago

“Dry ice was non existent...chicken nuggets were thawed. Every other delivery was fine up until now.”

Helpful Report

Posted 4 years ago

“My order arrived on time and in perfect condition. I will order from FoodServiceDirect again.”

Helpful Report

Posted 4 years ago

“Products I want prices I like shipped to the house 🏠”

Helpful Report

Posted 4 years ago

“Unfair to rate you when we've never received our order....damaged twice in transit...not sure what's happening now. Customer service is great but problem not resolved.”

Helpful Report

Posted 4 years ago

“Nice product. Good delivery speed. Only negative was the volume I had to purchase as a non business customer. Would have liked to buy lesser quantity.”

Helpful Report

Posted 4 years ago

“My order got here within days! Very prompt! Loved it....I will definitely order from them again......”

Helpful Report

Posted 4 years ago

“the precooked bacon rounds that I had ordered were awesome. Easily packaged to fit in my freezer.”

Helpful Report

Posted 4 years ago

“Most of my order was smashed, uneatable. But couldn't blame it on anyone in particular due to multiple handling. Was upset, due to the money lost and food wasted. The container was busted, one of my dry ice bags had exploded. Didn't take a picture. My package arrived in Charleston WV around 8:00am on the 24th didn't see it till the following day.”

Helpful Report

Posted 4 years ago

“Bye the time the fruit arrived it had all thawed and had to be thrown away. Thats $61.80 down the drain”

Helpful Report

Posted 4 years ago

“Fast shipping. Order was correct! Love the product!”

Helpful Report

Posted 4 years ago

“Excellent service. I really do appreciate notifications that delivery has been made through email and text messaging.”

Helpful Report

Posted 4 years ago

“Ordered 1 case of flan for a restaurant. It came quicker than expected. The product tasted good. I'd order from this service again.”

Helpful Report

Posted 4 years ago

“The Seneca Cinnamon Apple Chips are still the best ever!”

Helpful Report

Posted 4 years ago

“Quick delivery. Product as described. Will order again.”

Helpful Report

Posted 4 years ago

“Amazing, they get your items shipped quick. I got mine in a matter of days. I ordered French toast and sausage tornados, and Bosco sticks. Both taste great!!”

Helpful Report

Posted 4 years ago

“Fast delivery. Donuts remain frozen every time.”

Helpful Report

Posted 4 years ago

FoodServiceDirect.com is rated 4.4 based on 4,969 reviews