FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,697 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,697 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 8th April 2025

FoodServiceDirect.com 5 star review on 4th January 2025

Rebecca Hines

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered several cases of ice cream mix for the local school for their small commercial machine. 10/10 experience ordering from FoodServiceDirect. Since it was my first order, they gave me free shipping. It shipped quickly, and got here in once piece. Highly recommend.”

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Posted 2 months ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 2 months ago

“very good to deal with”

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Posted 2 months ago

Thank you for the amazing feedback! We are so glad to hear your experience was a great one. Hope to see you again soon!

Posted 2 months ago

“The items arrived very well packed with dry ice and completely frozen. Will definitely order from them again. Overall great service.”

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Posted 2 months ago

Thank you for your review! We are happy to hear that your order arrived in great condition. We hope to see you on foodservicedirect.com again!

Posted 2 months ago

“Good prices and delivery.”

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Posted 2 months ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 2 months ago

“They were very professional and prompt in handling my order. When it came it was perfect!”

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Posted 2 months ago

Thank you for the amazing feedback! We are so glad to hear your experience was a great one. Hope to see you again soon!

Posted 2 months ago

“Delivery was prompt and accurate.”

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Posted 2 months ago

Thank you for your review! We are happy to hear that your order arrived in great condition. We hope to see you on foodservicedirect.com again!

Posted 2 months ago

“Very prompt service and delivery.”

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Posted 2 months ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 2 months ago

“Ordered product from FSD which arrived promptly and in good condition. We as a 16 seat cafe in South Amherst MA specializing in espresso drinks and egg/muffin sandwiches”

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Posted 2 months ago

Thank you for your review! We are happy to hear that your order arrived in great condition. We hope to see you on foodservicedirect.com again!

Posted 2 months ago

“Sprouts discontinued the grapeseed Veganaise (big mistake), so I ordered a case from Amazon. It was delivered by Food Service Direct, packaged in a sturdy styrofoam cooler which I will re-use or donate and ice packs which were still frozen. Excellent service.”

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Posted 3 months ago

Thank you for your review! We are happy to hear that your order arrived in great condition. We hope to see you again!

Posted 2 months ago

“Great seller”

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Posted 3 months ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 3 months ago

“They got what I need (including products I didn't know I needed), a brand I want, a price I like, is in stock, packaged appropriately for a cold shipment, in my case.”

Helpful Report

Posted 3 months ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for. We hope to see you again soon!

Posted 3 months ago

“I had tried the pouched egg before and loved it. So when I saw sunny side up is out. I said nothing will go wrong with this brand. I ordered and we love it. Easy to make and got perfect texture and taste. Definitely order it when we are out.”

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Posted 3 months ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for and that you loved the product! We hope to see you again soon!

Posted 3 months ago

“Excellent service and delivery. Website is easy to navigate. Delivery info readily provided.”

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Posted 3 months ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 3 months ago

“The serivce was efficient and the shipment arrived as scheduled.”

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Posted 3 months ago

Thank you for your kind words! We are thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 3 months ago

“I love the quality of the products! My ordeer was filled promptly and came so quickly!”

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Posted 3 months ago

Thank you for the amazing feedback! We are so glad to hear your experience was a great one. Hope to see you again soon!

Posted 3 months ago

“Quality was great and promtness was great.”

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Posted 3 months ago

Thank you for your review! We are happy to hear that your order arrived in great condition. We hope to see you on foodservicedirect.com again!

Posted 3 months ago

“Wanted a special smoked pork that I could not find anywhere locally. After several days of searching, FSD did not have it but could special order it. Priced very reasonable, I placed my order. It took several weeks but they succeeded in me receiving my smoked prork. Was shipped in a freezer type box and still forzen! Great job and I would order product from them again.”

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Posted 4 months ago

Thank you for the feedback and we appreciate your patience! We are happy that we were able to get you the items you were looking for. We can't wait to see you again soon!

Posted 3 months ago

“The service is great and the product is also great.”

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Posted 4 months ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 3 months ago

“Children love the cereal and it’s good cause is a single serving”

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Posted 4 months ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for. We hope to see you again soon!

Posted 3 months ago

“This is the first time I have ordered from here, and it could not have been easier and more efficient. I am not a business, but I use large volumes of dry mustard. I was able to purchase a large quantity at a great price! I received it very quickly.”

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Posted 4 months ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 3 months ago

FoodServiceDirect.com is rated 4.4 based on 4,697 reviews