FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,698 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,698 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 8th April 2025

FoodServiceDirect.com 5 star review on 4th January 2025

Rebecca Hines

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent egg rolls”

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Posted 4 months ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for. We hope to see you again soon!

Posted 4 months ago

“Great fast ship with delicious cookies.”

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Posted 4 months ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 4 months ago

“Quality items. Ships on time and quickly”

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Posted 4 months ago

Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 4 months ago

“Great service. Products came plenty cold (I live in Florida)”

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Posted 4 months ago

Thank you for your review! We are happy to hear that your order arrived in great condition. We hope to see you on foodservicedirect.com again!

Posted 4 months ago

“Very easy to work with, great customer service! Used email, Chat and call and all were very responsive and answered all of my questions”

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Posted 5 months ago

Thank you for your review! We are so happy to hear you had a positive experience with our customer service team. We hope to see you again soon!

Posted 4 months ago

“Fair price, and super fast shipping., Very impressed with this company.”

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Posted 5 months ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 4 months ago

“Sure do love this company. The product always arrives quickly, and if there is an issue they take care of it right away without any hassles. The staff on the phone are all so kind and helpful. I don't know what I would do if the pureed meals were not available for my severely disabled spouse. They are a lifesaver. Thank you food service direct.”

Helpful Report

Posted 5 months ago

You are very welcome and thank you for your review! We are so happy to hear you had a positive experience with our customer service team. It was a pleasure serving you, and we hope to see you again soon.

Posted 4 months ago

“fantastic products, good prices and fast shipping, home run with our family”

Helpful Report

Posted 5 months ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 4 months ago

“Easy to navigate website and my first order was handled promptly and arrived quickly. So far so good.”

Helpful Report

Posted 5 months ago

Thank you for your kind words! We are thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 4 months ago

“The prices and selection is very good. They ship fast!”

Helpful Report

Posted 5 months ago

Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 4 months ago

“my order arrived on time and in good condition”

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Posted 5 months ago

Thank you for your review! We are happy to hear that your order arrived in great condition. We hope to see you on foodservicedirect.com again!

Posted 4 months ago

“Ordered a case of the 24-count, 3 oz Tender Leaf tea bags for iced tea and boy is that tea good. The order arrived promptly and in perfect condition. Will definitely buy from Food Service Direct again.”

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Posted 5 months ago

Thank you for your review! We are happy to hear that your order arrived in great condition. We can't wait to see you on foodservicedirect.com again!

Posted 4 months ago

“Loved my pork skins, they came quickly and arrived well acked”

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Posted 5 months ago

Thank you for your kind words! We are thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 4 months ago

“excellent customer service”

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Posted 5 months ago

Thank you for your review! We are so happy to hear you had a positive experience with our customer service team. We hope to see you again soon!

Posted 4 months ago

“We just LOVE these cookies and want to have them in the freezer always. We eat them ourselves and share them with others as the need arises. Keep up the good work.”

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Posted 5 months ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 4 months ago

“I'm satisfied with the fast shipping, product availability, and customer service. I consistenly have a great experience with Food Service Direct. I'm happy I stumbled across the website.”

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Posted 5 months ago

Thank you for the amazing feedback! We are so happy you found us and are glad to hear your experience was a great one. Hope to see you again soon!

Posted 4 months ago

“Have purchase from food service direct many times. One hundred percent satisfaction, one hundred percent of the time! Always fast, always accurate, would highly recommend!”

Helpful Report

Posted 5 months ago

Thank you for your review! We are thrilled to hear you are happy with our service and very happy you found us. We hope to see you on foodservicedirect.com again!

Posted 4 months ago

“Very quick delivery and everything was packed with the amount of ice packs to keep it cold during delivery. The meat we bought has tasted amazing. The quality of the meat is great. Will be purchasing from them again.”

Helpful Report

Posted 5 months ago

Thank you for your review! We are happy to hear that your order arrived in great condition. We can't wait to see you on foodservicedirect.com again!

Posted 4 months ago

“The only place I can buy the quantity I want!”

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Posted 5 months ago

Thank you for the feedback! We are happy that you found us and we were able to get you the items you were looking for. We hope to see you again soon!

Posted 4 months ago

“Food Service Direct has been heaven sent for me and my family. We do not eat pork and all of the stores in our community stopped selling turkey ham products. But thanks to Food Service Direct I'm able to still order Turkey Ham products for my family. It arrives fresh and timely.”

Helpful Report

Posted 5 months ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for and that they arrived in great condition. We hope to see you on foodservicedirect.com again!

Posted 4 months ago

FoodServiceDirect.com is rated 4.4 based on 4,698 reviews