FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,698 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,698 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 8th April 2025

FoodServiceDirect.com 5 star review on 4th January 2025

Rebecca Hines

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Will continue to purchase in future.”

Helpful Report

Posted 5 months ago

Thank you for the amazing feedback! We are so glad to hear your experience was a great one. Hope to see you again soon!

Posted 4 months ago

“Quality cold water lobster tails. Delivered on time & frozen hard.”

Helpful Report

Posted 5 months ago

Thank you for your review! We are happy to hear that your order arrived in great condition. We hope to see you on foodservicedirect.com again!

Posted 4 months ago

“I have ordered several items from FoodService Direct and have been pleased with my purchases. I can find things here that I can’t find anywhere else. Shipping is quick and packaged well.”

Helpful Report

Posted 5 months ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 4 months ago

“Excelent service the product arrived in cold pcks all is perferct. I will always use Food Seviics”

Helpful Report

Posted 5 months ago

Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 4 months ago

“Have been totally satisfied with my purchases and how they were shipped. I've found a way to recycle the containers they were shipped in.”

Helpful Report

Posted 5 months ago

Thank you for your kind words! We are thrilled to hear that your order arrived safely and that you were able to recycle our biodegradable coolers. We look forward to serving you again soon!

Posted 4 months ago

“Ordered just a few times from FoodServiceDirect and can honestly say that both times have been great. Was able to get product I was looking for. Will be ordering again soon as I have found other products that I have been looking for. Bill Q”

Helpful Report

Posted 5 months ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We are happy that you found us and can't wait to see you on foodservicedirect.com again soon!

Posted 4 months ago

“Great product for a great low price fast reliable shipping”

Helpful Report

Posted 5 months ago

Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 4 months ago

“I was very pleased how my package arrived and the cookies were a big hit for the holidays”

Helpful Report

Posted 5 months ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for and that they were a hit for the holidays. We hope to see you again soon!

Posted 4 months ago

“Your Chilli starter is excellent. Have reviewed your other products and will certainly order. Great food products.”

Helpful Report

Posted 5 months ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We can't wait to see you on foodservicedirect.com again soon!

Posted 4 months ago

“The rainbow cookies were fresh and delicious and arrived quickly”

Helpful Report

Posted 5 months ago

Thank you for your kind words! We are thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 4 months ago

“No problems and excellent service multiple x”

Helpful Report

Posted 5 months ago

Thank you for the amazing feedback! We are so glad to hear your experience was a great one. Hope to see you again soon!

Posted 4 months ago

“Service is great and we have loved every product that we have ordered.”

Helpful Report

Posted 5 months ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 4 months ago

“Bought legout soup base great product and best price I can find”

Helpful Report

Posted 5 months ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for. We hope to see you again soon!

Posted 4 months ago

“Opened each product to find it was satisfactory as far as freshness and how it was advertised. Will order again”

Helpful Report

Posted 5 months ago

Thank you for your review! We are happy to hear that your order arrived in great condition. We can't wait to see you on foodservicedirect.com again!

Posted 4 months ago

“The food we ordered was as expected and of good taste and quality. The service was excellent in recieving it in a fast and timely matter.”

Helpful Report

Posted 5 months ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 4 months ago

“The product I ordered came quickly.”

Helpful Report

Posted 6 months ago

Thank you for your kind words! We are thrilled to hear that your order arrived safely and quickly. We look forward to serving you again soon!

Posted 4 months ago

“I was very impressed with the rainbow trout filets, they were apparently flash frozen so it wasn't one big frozen block of filets. They arrived quickly, well insulated, and they are delicious. I plan on ordering again soon !”

Helpful Report

Posted 6 months ago

Thank you for your review! We are happy to hear that your order arrived in great condition. We can't wait to see you on foodservicedirect.com again!

Posted 4 months ago

“I love the prickly pear sauce frozen. Will definitely order again when this is gone!!!”

Helpful Report

Posted 6 months ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for. We can't wait to see you again soon!

Posted 4 months ago

“Easy to order, arrived in reasonable time.”

Helpful Report

Posted 6 months ago

Thank you for your kind words! We are thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 4 months ago

“Thank u for ur service to provide my mini home family stores”

FoodServiceDirect.com 5 star review on 5th December 2024

Helpful Report

Posted 6 months ago

Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 4 months ago

FoodServiceDirect.com is rated 4.4 based on 4,698 reviews