FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,698 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,698 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 8th April 2025

FoodServiceDirect.com 5 star review on 4th January 2025

Rebecca Hines

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You are the only place I can find frozen rye bread loaves. Our family loves rye bread so I ordered it for Christmas. They loved it!”

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Posted 5 months ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for and that your family loved them. We hope to see you again soon!

Posted 4 months ago

“Great place to buy”

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Posted 5 months ago

Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 4 months ago

“I have ordered from FoodServiceDirect several times and have had wonderful expierences every time. Their shipments arrive on or before they promise and are always in excellent condition. I plan continue to order from them in the future thanks to their sxcellent products and services.”

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Posted 5 months ago

Thank you for your review! We are happy to hear that your order arrived in great condition. We can't wait to see you on foodservicedirect.com again!

Posted 4 months ago

“Product was exactly what I ordered and delivery was perfect.”

Helpful Report

Posted 5 months ago

Thank you for your review! We are happy to hear that your order arrived in great condition. We hope to see you on foodservicedirect.com again!

Posted 4 months ago

“Very satisfied”

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Posted 5 months ago

Thank you for the amazing feedback! We are so glad to hear your experience was a great one. Hope to see you again soon!

Posted 4 months ago

“Great customer service”

Helpful Report

Posted 5 months ago

Thank you for your review! We are so happy to hear you had a positive experience with our customer service team. We hope to see you again soon!

Posted 4 months ago

“love it very good”

Helpful Report

Posted 5 months ago

Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 4 months ago

“They are so efficient, delivery is fast, love them”

Helpful Report

Posted 5 months ago

Thank you for the amazing feedback! We are so glad to hear your experience was a great one. Hope to see you again soon!

Posted 4 months ago

“Shipping is quick and every order so far has been correct! Wide variety of products.. Definitely recommend!”

Helpful Report

Posted 5 months ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 4 months ago

“Excellent Service”

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Posted 5 months ago

Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 4 months ago

“We love the frozen Rich’s cinnamon rollls. The delivery is quick and item arrived in insulated cooler still frozen. Perfectly happy with purchase!!”

Helpful Report

Posted 5 months ago

Thank you for your review! We are happy to hear that your order arrived in great condition. We hope to see you on foodservicedirect.com again!

Posted 4 months ago

“Absolutely love the packaging... My garlic butter sauce was the best I have ever had. And you can't beat the prices. I will definitely shop again!!!”

Helpful Report

Posted 5 months ago

Thank you for the amazing feedback! We are so glad to hear your experience was a great one. We can't wait to see you again soon!

Posted 4 months ago

“Will definately order again!”

Helpful Report

Posted 5 months ago

Thank you for your review! We are thrilled to hear you are happy with our service. We can't wait to see you on foodservicedirect.com again!

Posted 4 months ago

“Quick shipping and they keep me updated on all purchases. The food is outstanding”

Helpful Report

Posted 5 months ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 4 months ago

“The ordering process was simple and the delivery was prompt. I ordered a product to substitute for something that I had used in the past but was no longer on the market. Unfortunately, the product that I ordered did not suit me, but I'll definitely use Food Service Direct again if the need arises.”

Helpful Report

Posted 5 months ago

Thank you for the feedback! We are happy that we could get you the items you were looking for but we are sorry to hear that they did not suit your needs. We look forward to serving you better moving forward!

Posted 4 months ago

“Very Timely delivery. It was a little difficult to track. Great product. This was the only place I could find what I was looking for. It was on back order everywhere else. The product was well packaged since it had to be secure due to glass containers and it had to be kept cold. The jars had some sticky stuff on the bottom that had to be rinsed off but I understand that was to keep them in place and prevent breakage during shipping. Overall a very good experience.”

Helpful Report

Posted 5 months ago

Thank you for your kind words! We are thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 4 months ago

“Order was shipped promptly and arrived when promised. Product was exactly as described.”

Helpful Report

Posted 5 months ago

Thank you for your kind words! We are thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 4 months ago

“Have been ordering from them for the past few years since they are the only one who has total raisin bran. There was a problem with the order thru no fault of Food Direct. The shipper crushed the package and retaped it. I notified Food Direct customer service and they shipped me a new case at no charge to me. Excellent customer service. They have my business!”

Helpful Report

Posted 5 months ago

Thank you for your review! We are so happy to hear you had a positive experience with our customer service team. We hope to see you again soon!

Posted 4 months ago

“Order was as expected, arrived on time, and cheaper than similar or same products”

Helpful Report

Posted 5 months ago

Thank you for your kind words! We are thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 4 months ago

“Fast service. No hassle shipping. Everything as advertised!”

Helpful Report

Posted 5 months ago

Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 4 months ago

FoodServiceDirect.com is rated 4.4 based on 4,698 reviews