FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,698 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,698 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 8th April 2025

FoodServiceDirect.com 5 star review on 4th January 2025

Rebecca Hines

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with the ease of placing the order and receiving it in a timely manner.I will order in the future.”

Helpful Report

Posted 6 months ago

Thank you for the amazing feedback! We are so glad to hear your experience was a great one. Can't wait to see you again soon!

Posted 4 months ago

“I got exactly what I ordered at the time it was promised. Customer Service on the was knowledgable about my order.”

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Posted 6 months ago

Thank you for your review! We are so happy to hear you had a positive experience with our customer service team. We hope to see you again soon!

Posted 4 months ago

“Great service, but prices are rediculous.”

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Posted 6 months ago

Thank you for your feedback! We are happy you are satisfied with our service. If you have not joined our mailing list, we recommend signing up to stay up to date with all the latest promotions and deals. We look forward to serving you again!

Posted 5 months ago

“The package arrived on time. Very happy with the delivery.”

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Posted 6 months ago

Thank you for your kind words! We are thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 5 months ago

“We ordered the Al Pastor and we will definitely order again. It is amazing! Wonderful! Couldn't be happier!!!”

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Posted 6 months ago

Thank you for the feedback! We are happy that you found us and that we were able to get you the items you were looking for. We can't wait to see you again soon!

Posted 5 months ago

“Good service, no problem ordering and very satisfied.”

Helpful Report

Posted 6 months ago

Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 5 months ago

“I love Wyler's Mrs. Grass Homestyle Beef Stew Mix. I have relocated from the North to the South and can not find it here. So Thank You for being able to help me find this mix.”

Helpful Report

Posted 6 months ago

You are very welcome and thank you for the feedback! We are happy that we were able to get you the items you were looking for. We hope to see you again soon!

Posted 5 months ago

“We ordered the 3 gallon dragonfruit and it is wonderful! I eat a bowl 1-2 times a day and was tired of paying $16 bowls each time. I have added all the bowl extras to my cupboard and have fresh or frozen fruit to add. It’s delicious! I was unsure about ordering from here after reading some of the reviews, but I’ve been pleasantly surprised!”

Helpful Report

Posted 6 months ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 5 months ago

“Destiny was amazing keeping in contact with me when my package was damaged my postal service. She reassured me that she would help my package get replaced asap. I’m a forever customer.”

Helpful Report

Posted 6 months ago

Thank you so much for sharing your experience! We're thrilled to hear Destiny reassured you during the process. We appreciate your loyalty and look forward to serving you again!

Posted 5 months ago

“A+++ Order and shipping was wonderful”

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Posted 6 months ago

Thank you for your kind words! We are thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 5 months ago

“Excellent frosting!”

Helpful Report

Posted 6 months ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for. We hope to see you again soon!

Posted 5 months ago

“I was able to purchase a product I could no longer find in stores. Shipped packed in a great cooler and still frozen. Awesome service”

Helpful Report

Posted 6 months ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for and that they arrived in great condition. We hope to see you again soon!

Posted 5 months ago

“Great value for price,fast ship. Would like bacon to be thicker,but tastes good.”

Helpful Report

Posted 6 months ago

Thank you for your review! We are thrilled to hear you are happy with our service. We are just an online retailer and do not manufacture the products we sell. We hope to see you on foodservicedirect.com again!

Posted 5 months ago

“Awesome experience dealing with Food Service Direct. Great prices, great communication, fast shipping. What more could you need? I will be ordering from Food Service Direct for my next restock for sure.”

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Posted 6 months ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 5 months ago

“Excellent packaging for fragile food. Suggest adding an expedited deleivery option. However, several days transpire before the item is physically shipped - maybe his can happen sooner.”

Helpful Report

Posted 6 months ago

Thank you for your feedback! Orders placed after 2 PM EST are delayed by one business day and ground shipping with UPS can take 3-4 days. We offer two expedited shipping methods, Next Day Air and Second Day Air. You can choose your shipping when clicking on "Go To Cart". Please call our team at 855-705-0755 if you have any questions!

Posted 5 months ago

“Very easy to order and reorder. Fast shipment.”

Helpful Report

Posted 6 months ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 5 months ago

“They ship their products extremely well. Thank you!”

Helpful Report

Posted 6 months ago

You are very welcome and thank you for your review! We are happy to hear your order arrived to you safely. Hope to see you again soon!

Posted 5 months ago

“Very good service. Thank you”

Helpful Report

Posted 6 months ago

Thank you for your review and you are very welcome! We are delighted to hear you are happy with ourmservice. We hope to see you on foodservicedirect.com again soon!

Posted 5 months ago

“I am pleased with my order of the zesty dill pickles.”

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Posted 6 months ago

Thank you for your kind words! We are thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 5 months ago

“I have ordered Chef Pierre pies from FoodServbice for years now. This time one pie of 6 came damaged and they immediately did a refund. Product is delicious, delivery goes fine. So glad I found this source of yummy pies!”

Helpful Report

Posted 6 months ago

Thank you for your review! We are delighted to hear you are happy with our service and that we could resolve the issue. We hope to see you on foodservicedirect.com again soon!

Posted 5 months ago

FoodServiceDirect.com is rated 4.4 based on 4,698 reviews