FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,698 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,698 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 8th April 2025

FoodServiceDirect.com 5 star review on 4th January 2025

Rebecca Hines

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought Thrive ice cream from Food Service Direct. The dietitian at the hospital gave it to my wife for extra protein. I buy it because she likes it and any way I can get some extra protein in her I will do. I could not find it locally so I went online and found Food Service Direct. They shipped immediately to my door and was still frozen. I am pleased with their service and will buy from them again. 😎”

Helpful Report

Posted 6 months ago

Thank you so much for sharing your experience! We're thrilled to hear that the ice cream arrived frozen and met your expectations. We’re glad we could provide you with a product that helps support your loved ones. We look forward to serving you again in the future! 😊

Posted 5 months ago

“the veal/beef patties I bought are very good and at a very good price and shipped and packaged exceptionally well, I will buy from you again, tyvm”

Helpful Report

Posted 6 months ago

Thank you for your review and you are very welcome! We are delighted to hear you are happy with our products and service. We are happy you found us and can't wait to see you again soon!

Posted 5 months ago

“Great service, good prices, and speedy delivery. Love using food service direct!”

Helpful Report

Posted 6 months ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 5 months ago

“Very easy to order, time frame given for delivery was accurate. Good communication. Would not hesitate to order from Food Service DIrect again. *****”

Helpful Report

Posted 6 months ago

Thank you for the amazing feedback! We are so glad to hear your experience was a great one. We can't wait to see you again soon!

Posted 5 months ago

“Thank you for being responsive to orders. The orders come frozen and ready to bake or freeze. I am so happy with this company and the way in which they take care of their customers. Thank you Food Service Direct!”

Helpful Report

Posted 6 months ago

Thank you for your review and you are very welcome! We are delighted to hear you are happy with our products and service. We are happy you found us and can't wait to see you on foodservicedirect.com again soon!

Posted 5 months ago

“I love these little kegs so delicious great in the air fryer”

Helpful Report

Posted 6 months ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for. We hope to see you again soon!

Posted 5 months ago

“My purchase was delivered early so that was great!”

Helpful Report

Posted 6 months ago

Thank you for your review! We are thrilled to hear that your order arrived safely and early. We hope to see you on foodservicedirect.com again!

Posted 5 months ago

“Love my popcorn it’s big and taste my famous ChaChas Crunch”

Helpful Report

Posted 6 months ago

Thank you for the feedback! We are happy that we were able to get you the items you needed to make that delicious ChaCha's Crunch. We hope to see you again soon!

Posted 5 months ago

“Excellent srervice. Good price,fast shipping and great delivery.”

Helpful Report

Posted 6 months ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 5 months ago

“Package here on time”

Helpful Report

Posted 6 months ago

Thank you for your kind words! We are thrilled to hear that your order arrived safely and on time. We look forward to serving you again soon!

Posted 5 months ago

“I ordered Holly’s Royal Cookies. The cookies are of excellent quality and taste delicious. Order was timely and shipped completely frozen.”

Helpful Report

Posted 6 months ago

Thank you for your review! We are happy to hear that your order arrived in great condition. We hope to see you on foodservicedirect.com again!

Posted 5 months ago

“Everyone enjoyed the ham it was very tasty”

Helpful Report

Posted 6 months ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for and that it was a hit at dinner. We hope to see you again soon!

Posted 5 months ago

“easy ordering and got on time”

Helpful Report

Posted 6 months ago

Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 5 months ago

“I love the Hope's Royale cookies!! Everyone always ask sken will I be making more! They are delicious! Thank you”

Helpful Report

Posted 6 months ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for. We hope to see you again soon!

Posted 5 months ago

“Great products,at a great price... Fast shipping I was stunned that my order got to me so fast...”

Helpful Report

Posted 6 months ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 5 months ago

“I love this products.”

Helpful Report

Posted 6 months ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for. We hope to see you again soon!

Posted 5 months ago

“Great quality and price. Fast delivery.”

Helpful Report

Posted 6 months ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 5 months ago

“I was having a hard time finding sugar free and fat free angel food cake. So I went on line searching. I go on this site and I could get a case for a great price and cheaper than a store. They were delivered quickly and came packed and undamaged. If your looking for bulk go to this site.”

Helpful Report

Posted 6 months ago

Thank you for your review! We are happy that you found us and to hear that your order arrived in great condition. We hope to see you on foodservicedirect.com again!

Posted 5 months ago

“I was able to purchase a product I really like that i couldn't find at local stores. It was a reasonable price and shipped fast.”

Helpful Report

Posted 6 months ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for. We hope to see you again soon!

Posted 5 months ago

“Love this company! They are one of the very few companies to offer pork brains. I was a little skeptical, wondering how they were going to keep these containers cold all the way to Illinois over several days time. Not to mention that as I tracked them, they sat in a warehouse in my hometown over the weekend. However, I was pleasantly surprised and very much relieved to find a styrofoam cooler wrapped in plastic on my porch on a Monday, and upon opening the cooler, finding twelve solidly frozen containers of pork brains packed in dry ice! I could not be happier with this purchase! I will not hesitate to reorder! Thank you Food Service Direct!”

Helpful Report

Posted 6 months ago

Posted 5 months ago

FoodServiceDirect.com is rated 4.4 based on 4,698 reviews