FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,698 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,698 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 8th April 2025

FoodServiceDirect.com 5 star review on 4th January 2025

Rebecca Hines

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Taste like pizza hut. I really likeb it t & it came right on schedule”

Helpful Report

Posted 7 months ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for. We hope to see you again soon!

Posted 6 months ago

“Since there is no web site, it makes for a difficulty shopping experience. That’s my only complaint. Communication is difficult for me. I was very happy with my orders!”

Helpful Report

Posted 7 months ago

Thank you for your review! Our website is foodservicedirect.com but you can reach a live agent here at 855-705-0755. We are thrilled to hear you were happy with your order, and hope to see you again soon!

Posted 6 months ago

“QUICK SERVICE . PACKAGED WELL”

Helpful Report

Posted 7 months ago

Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 6 months ago

“I always have a seamless experience with FoodService Direct - high quality products, reasonable prices, easy ordering, and quick shipping!”

Helpful Report

Posted 7 months ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 6 months ago

“service was great, representative I spoke with was great, product was great, recieved my order in reasonable time. I will purchase here again.”

Helpful Report

Posted 7 months ago

Thank you for your review! We are so happy to hear you had a positive experience with our customer service team. We hope to see you again soon!

Posted 6 months ago

“I am very please with your products”

Helpful Report

Posted 7 months ago

Thank you for the amazing feedback! We are so glad to hear your experience was a great one. Hope to see you again soon!

Posted 6 months ago

“I order a certain food product from Food Service Direct every three months because the quality is so high and I can save so much money buying in bulk a product I use a lot of in my home cooking. I have always been very pleased with the service I recieve from Food Service Direct.”

Helpful Report

Posted 7 months ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 6 months ago

“Very professional, efficient service. Detail to the delivery and quite fast.”

Helpful Report

Posted 7 months ago

Thank you for the amazing feedback! We are so glad to hear your experience was a great one. Hope to see you again soon!

Posted 6 months ago

“It was here the next day and in perfect condition. Couldn't get any better. Thank you”

Helpful Report

Posted 7 months ago

Thank you for your kind words! We are thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 6 months ago

“My wife loves this.”

Helpful Report

Posted 7 months ago

Thank you for the feedback! We are happy that we were able to get you the items your wife loves. We hope to see you again soon!

Posted 6 months ago

“I get the order very fast And evythink was perfect 👍”

Helpful Report

Posted 7 months ago

Thank you for your kind words! We are thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 6 months ago

“I couldn’t find what I needed from my local restaurant supply so I frantically searched online and found Food Service Direct. They had the bulk item u needed and were able to ship it to me within days of purchase. It was a seamless transaction. I wish all of my vendors were this efficient!”

Helpful Report

Posted 7 months ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for. We hope to see you again soon!

Posted 6 months ago

“Received my order on time. Well packaged too.”

Helpful Report

Posted 7 months ago

Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 6 months ago

“I was very pleassed with my order. Everything arrived frozen. GREAT!!”

Helpful Report

Posted 7 months ago

Thank you for your review! We are happy to hear that your order arrived in great condition. We hope to see you on foodservicedirect.com again!

Posted 6 months ago

“Love the Stuffed Crab Shells. The flavor was excellent. Cooking time was easy. Thank You”

Helpful Report

Posted 7 months ago

You are very welcome and thank you for your review! It was a pleasure serving you, and we hope to see you again soon.

Posted 6 months ago

“The product I ordered isn’t found in stores and Food Service Direct had it. I ordered it and it came pretty quickly. Thank you.”

Helpful Report

Posted 7 months ago

You are so welcome, and thank you for the feedback! We are happy that we were able to get you the items you were looking for. We hope to see you again soon!

Posted 6 months ago

“They were very helpful when I had questions. Packages arrived fine and on time.”

Helpful Report

Posted 7 months ago

Thank you for the amazing feedback! We are so glad to hear your experience was a great one. Hope to see you again soon!

Posted 6 months ago

“I received my order quick it was delivered on the day they said it would be. I got exactly what I wanted and it was packaged very good. I will definitely order from here again.”

Helpful Report

Posted 7 months ago

Thank you for your kind words! We are thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 6 months ago

“Food Service Direct performed admirably. UPS on the other hand sucks. Tracking my parcel showed my parcel on a Tuesday. No package. Where did they deliver it? Was it stolen? Ah yes. Delivered on Friday by the USPS.”

Helpful Report

Posted 7 months ago

Thank you for sharing your experience! We are sorry to hear you had issues with UPS. We are looking to add more carrier options moving forward, and hope to see you again!

Posted 6 months ago

“Excellent communication and product. Must be patient for some type of orders. I will definitely use them again!”

Helpful Report

Posted 7 months ago

Thank you for your review! We are thrilled to hear you are happy with our service. Please call us at 855-705-0755 if you have any questions regarding the status of an order. We hope to see you on foodservicedirect.com again!

Posted 6 months ago

FoodServiceDirect.com is rated 4.4 based on 4,698 reviews