FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,741 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,741 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 8th April 2025

FoodServiceDirect.com 5 star review on 4th January 2025

Rebecca Hines

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I couldn’t find what I needed from my local restaurant supply so I frantically searched online and found Food Service Direct. They had the bulk item u needed and were able to ship it to me within days of purchase. It was a seamless transaction. I wish all of my vendors were this efficient!”

Helpful Report

Posted 7 months ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for. We hope to see you again soon!

Posted 6 months ago

“Received my order on time. Well packaged too.”

Helpful Report

Posted 7 months ago

Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 6 months ago

“I was very pleassed with my order. Everything arrived frozen. GREAT!!”

Helpful Report

Posted 7 months ago

Thank you for your review! We are happy to hear that your order arrived in great condition. We hope to see you on foodservicedirect.com again!

Posted 6 months ago

“Love the Stuffed Crab Shells. The flavor was excellent. Cooking time was easy. Thank You”

Helpful Report

Posted 7 months ago

You are very welcome and thank you for your review! It was a pleasure serving you, and we hope to see you again soon.

Posted 6 months ago

“The product I ordered isn’t found in stores and Food Service Direct had it. I ordered it and it came pretty quickly. Thank you.”

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Posted 7 months ago

You are so welcome, and thank you for the feedback! We are happy that we were able to get you the items you were looking for. We hope to see you again soon!

Posted 6 months ago

“They were very helpful when I had questions. Packages arrived fine and on time.”

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Posted 7 months ago

Thank you for the amazing feedback! We are so glad to hear your experience was a great one. Hope to see you again soon!

Posted 6 months ago

“I received my order quick it was delivered on the day they said it would be. I got exactly what I wanted and it was packaged very good. I will definitely order from here again.”

Helpful Report

Posted 7 months ago

Thank you for your kind words! We are thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 6 months ago

“Food Service Direct performed admirably. UPS on the other hand sucks. Tracking my parcel showed my parcel on a Tuesday. No package. Where did they deliver it? Was it stolen? Ah yes. Delivered on Friday by the USPS.”

Helpful Report

Posted 7 months ago

Thank you for sharing your experience! We are sorry to hear you had issues with UPS. We are looking to add more carrier options moving forward, and hope to see you again!

Posted 6 months ago

“Excellent communication and product. Must be patient for some type of orders. I will definitely use them again!”

Helpful Report

Posted 7 months ago

Thank you for your review! We are thrilled to hear you are happy with our service. Please call us at 855-705-0755 if you have any questions regarding the status of an order. We hope to see you on foodservicedirect.com again!

Posted 6 months ago

“foodservicedirect has really gotten the packaging down. my orders come in a styrofoam cooler with ice packs on the inside, and the whole thing is wrapped up in some kind of heavy duty plastic thats heatsealed to keep it shut. this is a huge difference from the old standard cardboard box and really makes me feel safe ordering keep-cold things on the internet. keep up the good work foodservicedirect and thank you!”

Helpful Report

Posted 7 months ago

You are very welcome and thank you for your review! We are happy to hear your order arrived to you safely. Hope to see you again soon!

Posted 6 months ago

“TOTAL SATISFACTION,”

Helpful Report

Posted 7 months ago

Thank you for the amazing feedback! We are so glad to hear your experience was a great one. Hope to see you again soon!

Posted 6 months ago

“Great quality and fast shipping”

Helpful Report

Posted 7 months ago

Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 6 months ago

“Good food good service”

Helpful Report

Posted 7 months ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 6 months ago

“Customer service is great, staff very attentive and worked diligently to resolve my issue. I was even offered a store credit for my trouble. Great company, great customer service, great product!”

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Posted 7 months ago

Thank you for your review! We are so happy to hear you had a positive experience with our customer service team. We hope to see you again soon!

Posted 6 months ago

“I shop for a lot of harder to find type food products. My experience with FoodServiceDirect was perfect. Found a difficult to find product of excellent quality at a reasonable price. Couldn't be better.”

Helpful Report

Posted 7 months ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for at a reasonable price. We hope to see you again soon!

Posted 6 months ago

“The product is very good and I got it quickly!”

Helpful Report

Posted 7 months ago

Thank you for your kind words! We are thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 6 months ago

“Fabulous Service! A+++...PROFESSIONAL...QUICK DELIVERY...GREAT COMMUNICATOR...WILL USE AGAIN!!! Food packaged properly and Hormel's Health Lab Foods taste is so good! Highly recommend if dealing with Dysphagia or difficulty swallowing.”

Helpful Report

Posted 7 months ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for and to hear that your experience was a good one. We hope to see you again soon!

Posted 6 months ago

“Great service fast delivery”

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Posted 7 months ago

Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 6 months ago

“Great quality. It took 3 days to process the order, but after that it was delivered in 2 business days.”

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Posted 7 months ago

Thank you for your review! We apologize for any delay in processing with our suppliers, but are happy to hear your order arrived quickly after being shipped. We hope to see you again soon!

Posted 6 months ago

“This is the second time that I have used Food Service Direct and I have been profoundly pleased with the product and speed with which I received it.”

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Posted 7 months ago

Thank you for the amazing feedback! We are so glad to hear your experience was a great one. Hope to see you again soon!

Posted 6 months ago

FoodServiceDirect.com is rated 4.4 based on 4,741 reviews