FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,698 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,698 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 8th April 2025

FoodServiceDirect.com 5 star review on 4th January 2025

Rebecca Hines

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My delivery from Food Service Direct was perfect no problems 😊 at all. Thank You, Sharlet Lancaster”

Helpful Report

Posted 7 months ago

You are very welcome and thank you for your review! We are happy to hear your order arrived to you safely. Hope to see you again soon!

Posted 6 months ago

“Foodservicedirect.com is fantastic. The products are high quality, they are packaged correctly, they have more quality products in bulk than suppliers that are local to us and WE DON'T HAVE TO PICK THEM UP! It was a pleasure doing business with them and will continue to do so. It is the only place I could find silicone hotel pan seals, which have been the best thing to use when catering so we don't get spills in transit!”

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Posted 7 months ago

Thank you for your kind words! We are thrilled to hear that you are satisfied with our products and service. We look forward to serving you again soon!

Posted 6 months ago

“great great great”

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Posted 7 months ago

Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 6 months ago

“I love the corn bites as they are quick and easy to serve with anty meal. Food Service Direct ships fast and their rates are reasonable.”

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Posted 7 months ago

Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 6 months ago

“Fast, efficient service, products packed in dry ice and delivered quickly.”

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Posted 7 months ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 6 months ago

“Excellent service….. to the door excellent cold packing…. Best cookies ever! Definitely recommend this company”

Helpful Report

Posted 7 months ago

Thank you for your kind words! We are thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 6 months ago

“Great service, quick delivery and an excellent product.”

Helpful Report

Posted 7 months ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 6 months ago

“La Choy fortune cookies were a big hit at Halloween. Will order again from you next year.”

Helpful Report

Posted 7 months ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for. We can't wait to see you again!

Posted 6 months ago

“The product is uniform, well-packaged and (most important) good tasting. Delivery was prompt. Overall, I'm very happy with my purchase.”

Helpful Report

Posted 7 months ago

Thank you for your review! We are happy to hear that your order arrived in great condition. We hope to see you on foodservicedirect.com again!

Posted 6 months ago

“Fantastic delivery and great value!!”

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Posted 7 months ago

Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 6 months ago

“I ordered two different soups. they were delicious and they arrived in a timely manner and arrived frozen the way they should be. They defrosted in the stated time and heated up quickly. Working with Food service direct made recieving the items quickly and made serving the food easy. i wil definately use them again for other occasions .”

Helpful Report

Posted 7 months ago

Thank you for your review! We are happy to hear that your order arrived in great condition. We can't wait to see you on foodservicedirect.com again!

Posted 6 months ago

“10 of 10 customer service topnotch, professional 👌 👏 Product is also quality 👌”

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Posted 7 months ago

Thank you for the amazing feedback! We are so glad to hear your experience was a great one. Hope to see you again soon!

Posted 6 months ago

“Had what I needed. Ordering was simple. Shipping was quick and I had my order asap. Perfect!”

Helpful Report

Posted 7 months ago

Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 6 months ago

“Every order is great,always comes fresh,and always ships on time enjoy shopping with them”

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Posted 7 months ago

Thank you for the amazing feedback! We are so glad to hear your experience was a great one. Hope to see you again soon!

Posted 6 months ago

“Great price shipping was the best,ice was still frozen it was as advertised great job”

Helpful Report

Posted 7 months ago

Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 6 months ago

“Very good products and great service.”

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Posted 7 months ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 6 months ago

“Excellent experience of buying frozen tart cherries. They arrived when they were supposed to, were well packed and still frozen, and taste great.”

Helpful Report

Posted 7 months ago

Thank you for your review! We are happy to hear that your order arrived in great condition. We hope to see you on foodservicedirect.com again!

Posted 6 months ago

“Excellent customer service!”

Helpful Report

Posted 7 months ago

Thank you for your review! We are so happy to hear you had a positive experience with our customer service team. We hope to see you again soon!

Posted 6 months ago

“Great fast service”

Helpful Report

Posted 7 months ago

Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 6 months ago

“The item arrived quickly, well frozen and exactly what I had expected to receive.”

Helpful Report

Posted 7 months ago

Thank you for your review! We are happy to hear that your order arrived in great condition. We hope to see you on foodservicedirect.com again!

Posted 6 months ago

FoodServiceDirect.com is rated 4.4 based on 4,698 reviews