FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,741 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,741 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 8th April 2025

FoodServiceDirect.com 5 star review on 4th January 2025

Rebecca Hines

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The item I purchased was special order. The process was smooth/transparent, and I would order from FSD again.”

Helpful Report

Posted 6 months ago

Thank you for your review! We are thrilled to hear you are happy with our service. We can't wait to see you on foodservicedirect.com again!

Posted 5 months ago

“Only place to find what I wanted. Frozen product- packed really well.”

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Posted 6 months ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for and that they arrived in great condition. We hope to see you again soon!

Posted 5 months ago

“The cauliflower gluten free pizza crusts are the greatest! Quick shipments!”

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Posted 6 months ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 6 months ago

“Excellent!”

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Posted 6 months ago

Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 6 months ago

“Good quality and good service,thanks”

Helpful Report

Posted 7 months ago

You are very welcome and thank you for your review! We are so glad to hear your experience was a great one. Hope to see you again soon!

Posted 6 months ago

“Products arrived quickly and as advertised. Very pleased”

Helpful Report

Posted 7 months ago

Thank you for your kind words! We are thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 6 months ago

“Using FoodServiceDirect is very fast and quick to place your order online. The website is easy to use. It's easy to use the search box to find exactly what you're looking for. If it is not in stock, you can provide your email and they notify you once it is back in stock. Great feature. I like that this company keeps you up to date every step of the way once you're order is placed until it's delivered. Great customer service.”

Helpful Report

Posted 7 months ago

Thank you for your kind words! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 6 months ago

“I am originally from NJ now living in IA and have been missing Philly's .. They just don't get it out here! This is the best purchase I have made yet!!”

Helpful Report

Posted 7 months ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for. We hope to see you again soon!

Posted 6 months ago

“Item as was advertised. satisfied with the entire experience.”

Helpful Report

Posted 7 months ago

Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 6 months ago

“Taste like pizza hut. I really likeb it t & it came right on schedule”

Helpful Report

Posted 7 months ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for. We hope to see you again soon!

Posted 6 months ago

“Since there is no web site, it makes for a difficulty shopping experience. That’s my only complaint. Communication is difficult for me. I was very happy with my orders!”

Helpful Report

Posted 7 months ago

Thank you for your review! Our website is foodservicedirect.com but you can reach a live agent here at 855-705-0755. We are thrilled to hear you were happy with your order, and hope to see you again soon!

Posted 6 months ago

“QUICK SERVICE . PACKAGED WELL”

Helpful Report

Posted 7 months ago

Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 6 months ago

“I always have a seamless experience with FoodService Direct - high quality products, reasonable prices, easy ordering, and quick shipping!”

Helpful Report

Posted 7 months ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 6 months ago

“service was great, representative I spoke with was great, product was great, recieved my order in reasonable time. I will purchase here again.”

Helpful Report

Posted 7 months ago

Thank you for your review! We are so happy to hear you had a positive experience with our customer service team. We hope to see you again soon!

Posted 6 months ago

“I am very please with your products”

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Posted 7 months ago

Thank you for the amazing feedback! We are so glad to hear your experience was a great one. Hope to see you again soon!

Posted 6 months ago

“I order a certain food product from Food Service Direct every three months because the quality is so high and I can save so much money buying in bulk a product I use a lot of in my home cooking. I have always been very pleased with the service I recieve from Food Service Direct.”

Helpful Report

Posted 7 months ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 6 months ago

“Very professional, efficient service. Detail to the delivery and quite fast.”

Helpful Report

Posted 7 months ago

Thank you for the amazing feedback! We are so glad to hear your experience was a great one. Hope to see you again soon!

Posted 6 months ago

“It was here the next day and in perfect condition. Couldn't get any better. Thank you”

Helpful Report

Posted 7 months ago

Thank you for your kind words! We are thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 6 months ago

“My wife loves this.”

Helpful Report

Posted 7 months ago

Thank you for the feedback! We are happy that we were able to get you the items your wife loves. We hope to see you again soon!

Posted 6 months ago

“I get the order very fast And evythink was perfect 👍”

Helpful Report

Posted 7 months ago

Thank you for your kind words! We are thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 6 months ago

FoodServiceDirect.com is rated 4.4 based on 4,741 reviews