FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,964 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,964 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As promised arrived frozen was a big hit st Christmas.”

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Posted 4 years ago

Thank you for the great feedback! We are glad we could get these for you.

Posted 4 years ago

“TIMELY AND DELICIOUS”

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Posted 4 years ago

Thank you for the feedback! We appreciate it!

Posted 4 years ago

“Our needs and orders are relatively small, yet FSD is always prompt and accurate in filling our orders. Quality is always as advertised. It may be interesting to know that nearly half of our orders find their way into our church's program that provides weekend food for kids that have hot lunches provided by their schools because their families have limited resources.”

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Posted 4 years ago

We are thrilled to have you as part of the Food service direct family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Posted 4 years ago

“Excellent response time, great prices on household staples. We'll be placing more orders soon.”

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Posted 4 years ago

Thank you for the order! We appreciate your business!

Posted 4 years ago

“Exactly as described fast shipping”

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Posted 4 years ago

Thank you for the feedback we appreciate your business!

Posted 4 years ago

“My orders are always fulfilled quickly and efficiently!”

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Posted 4 years ago

Thank you for the feedback we appreciate your business!

Posted 4 years ago

“Awesome company to do business with. Ordering is simple, shipping is quick .”

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Posted 4 years ago

Thank you for the feedback. We look forward to your continued business!

Posted 4 years ago

“Both items I ordered needed refrigeration... one needed to stay frozen. Both arrived perfectly... expertly packed and delivered. Delighted customers!”

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Posted 4 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 4 years ago

“Everything was great and packaged well. I will be ordering again.”

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Posted 4 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 4 years ago

“quick ship good price great quality”

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Posted 4 years ago

Thank you for the feedback! We appreciate it!

Posted 4 years ago

“Very pleased with our purchase, which arrived as expected. The packaging was fantastic and helped ensure that the product arrived fresh. Thanks!”

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Posted 4 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 4 years ago

“Excellent prompt shipping and reliable service.”

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Posted 4 years ago

Thank you for the feedback we appreciate your business!

Posted 4 years ago

“I was able to get a product from FoodServiceDirect that I couldn't find elsewhere. And they shipped it promptly.”

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Posted 4 years ago

Thank you for the feedback! We are so glad we are able to help you get something that is hard to find in your area!

Posted 4 years ago

“Great fast service..”

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Posted 4 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 4 years ago

“The achiote is delicious!! It shipped quickly and was well packaged will definitely be coming back for more”

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Posted 4 years ago

Thank you for the feedback. We look forward to your continued business!

Posted 4 years ago

“My order was delayed by the shipper and was completely defrosted by the time it was delivered. Food Service Direct made it right and replaced it quickly. Very happy with the customer service.”

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Posted 4 years ago

Thank you for your feedback. We are happy that we could resolve this issue for you.

Posted 4 years ago

“I have been gratefully dependent on Food Service Direct for many years: First because I was the sole caregiver to my paralyzed, bed-bound husband. Second, because I took self-isolation during the early times of Covid quite seriously. And now because on Oct 16, I had a stroke and was hospitalized for three and a half weeks. I am home, recovering, and so very thankful for Food Service DIrect's fast, efficient service. I love this company. I send my deep, sincere thank-you to everyone -- administration to the dedicated warehouse workers -- for your focused, efficient work. I am thankful and crazily fond of you! Applause from Rachel”

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Posted 4 years ago

“awesome cheese quick delivery”

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Posted 4 years ago

“Great products, fast delivery!! I would recommend ordering from them.”

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Posted 4 years ago

“Fantastic service!”

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Posted 4 years ago

FoodServiceDirect.com is rated 4.4 based on 4,964 reviews