FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,964 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,964 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was really impressed with FoodServiceDirect. I had never ordered anything from them before. But recently, the supermarket from which I'd been ordering 5 pounds of shredded Parmesan at a time started to give me bags that contained hardened shreds that didn't melt like the other shreds. Also, their prices skyrocketed. I feared they had begun to mix fillers into their cheese and was appalled. My FoodServiceDirect order was delivered promptly, the box was well-insulated, and the contents were 100% real Parmesan cheese -- at half the price of the store-bought kind, even with shipping added! I will definitely be a repeat customer!”

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Posted 4 years ago

We are thrilled to have you as part of the Food service direct family! Thank you for sharing your kind words with us.

Posted 4 years ago

“Great product! Fast delivery!”

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Posted 4 years ago

Thank you for the feedback we appreciate your business!

Posted 4 years ago

“Great product, price and delivery.”

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Posted 4 years ago

Thank you for the feedback we appreciate your business!

Posted 4 years ago

“was packaged perfectly! amazing it was still frozen and quality outstanding. Would never had thought it would survive shipping.”

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Posted 4 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 4 years ago

“I was very impressed with how carefully my cakes were packaged for shipping. The cakes arrived in perfect condition. The cakes tasted great and lived up to all the rave our friends spoke of. We really appreciated the individually pre wrapped slices, which allowed us to watch our portions. GREAT JOB!”

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Posted 4 years ago

Thank you for the great feedback! We are so happy we could get these to you!

Posted 4 years ago

“Frozen food arrived frozen. Item were delicious. Would order again.”

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Posted 4 years ago

Thank you for the feedback we appreciate your business!

Posted 4 years ago

“Item was in perfect condition.”

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Posted 4 years ago

Thank you for the feedback we appreciate your business!

Posted 4 years ago

“At first we thought we should order one product. By accident we ordered another. We loved what we got and will reorder that same product again..”

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Posted 4 years ago

Thank you for the feedback. We look forward to your continued business!

Posted 4 years ago

“Excellent Chicken Select Bullion! Always order the select! Fast service and delivery and correspondence! Will always order from Food Service Direct! Thank You for your great service! 😀 Diane, Mesa Az.”

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Posted 4 years ago

You’re certainly welcome! We appreciate your business!

Posted 4 years ago

“Great tasting bread”

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Posted 4 years ago

We appreciate your business and the great feedback!

Posted 4 years ago

“Awesome! Fast shipping and everything well packed! Great communication”

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Posted 4 years ago

We are glad to hear your experience has been a great one! Thanks for the feedback!

Posted 4 years ago

“Service and pricing is excellent. Have been buying Lipton's Caffeine-free Orange tea bags to brew ice tea. They have a good stock of the product and ship quickly. They advise the tracking info to see when it will arrive.”

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Posted 4 years ago

We are glad to hear your experience has been a great one! Thanks for the feedback!

Posted 4 years ago

“Great service fast delivery good prices”

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Posted 4 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 4 years ago

“Great products, great service, great prices.”

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Posted 4 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 4 years ago

“My Green Tea bags are always in stock and available at the best price. Plus free shipping!”

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Posted 4 years ago

Thank you for the feedback. We look forward to your continued business!

Posted 4 years ago

“Very good 👍🏾 SERVICE”

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Posted 4 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 4 years ago

“The items were exactly what I ordered. I am very satisfied. Just keep it in stock. Great service.”

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Posted 4 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 4 years ago

“I buy them for my husband. They are very spicy, but he loves them. They are pretty pricey, especially since every thing has gone up so much. So they are a treat for him. They are delivered pretty quickly and in good condition.”

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Posted 4 years ago

Thank you for the great feedback! We are so happy we could get these to you!

Posted 4 years ago

“Great product! Fast/Free shipping! Will be back to buy more! Thanks”

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Posted 4 years ago

Thank you for the feedback. We look forward to your continued business!

Posted 4 years ago

“Super easy to order and was delivered faster than estimated time”

Helpful Report

Posted 4 years ago

Thank you for the feedback we appreciate your business!

Posted 4 years ago

FoodServiceDirect.com is rated 4.4 based on 4,964 reviews