FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,936 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“product came early in a very well packaged box. This was a first time order and we will do it again”

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Posted 2 years ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 2 years ago

“Great products great delivery”

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Posted 2 years ago

Thank you for the awesome feedback we appreciate your business!

Posted 2 years ago

“I always thought this site was only for companies, but as an individual who couldn't find the items I wanted except on your site I ordered. I was greatly surprised at how easy and economical everything was. Thank you for allowing me to purchase.”

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Posted 2 years ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 2 years ago

“Delivery was fast and you can't beat the quality of these biscuits- we can't go back to canned after these.”

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Posted 2 years ago

Thank you for the great feedback! We are so glad we could get these for you. See you again soon!

Posted 2 years ago

““FoodServiceDirect” went above and beyond when more than half my order was damaged in shipping, through no fault of their own. They re-issued that part of the order and it was here in TWO days! No additional charges-just the original amount.”

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Posted 2 years ago

We appreciate the feedback! Thank you for letting us make this right for you. See you again soon!

Posted 2 years ago

“I use carnation no added sugar breakfast powder from FSD because it has disappeared everywhere else. It always comes in a timely manner, well packed (other vendors failed there) and if I used more bulk items you would be my go to for sure!”

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Posted 2 years ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 2 years ago

“packaged very well, fast service, couldn't believe it got here that fast....will continue to by from Food Service, have now for awhile....truly appreciated..”

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Posted 2 years ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 2 years ago

“Excellent service! Thank you!!”

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Posted 2 years ago

You’re certainly welcome! It was our pleasure serving you. Hope to see you again soon!

Posted 2 years ago

“Very easy to order and they are very good at communicating with order updates. I was very impressed!”

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Posted 2 years ago

Thank you for the feedback. It was our pleasure serving you. Hope to see you again soon!

Posted 2 years ago

“I have a small business and we make our own sweet treat items. I have made a cookie for years that requires fruit-flavored marshmallows. I used the common citrus-flavored marshmallows until I found the Lucky Charms variety. My customers loved the flavor but I had difficulty finding them again. Upon an online search, I found your site and ordered a case plus a case of plain Jet-Puffed. I was extremely happy with the prompt delivery and the exceptional packaging of my order. Thank you for your excellent service!”

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Posted 2 years ago

You’re certainly welcome! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 2 years ago

“Very happy with all aspects of my experience.”

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Posted 2 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 2 years ago

“Love the fact my frozen food came frozen in a cooler and shipped in a timely manner.”

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Posted 2 years ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 2 years ago

“Love this company! Great customer service and they do an amazing job with packing and shipping!”

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Posted 2 years ago

You’re certainly welcome! It was our pleasure serving you. Hope to see you again soon!

Posted 2 years ago

“Food was delivered on time and still frozen. The Sara Lee coffee cakes are very good.”

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Posted 2 years ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 2 years ago

“Easy to place order; arrived quickly.”

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Posted 2 years ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 2 years ago

“Prompt shipment, though clarified butter (ghee), doesn't have to be frozen.”

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Posted 2 years ago

Thank you for the feedback we appreciate your business. See you again soon!

Posted 2 years ago

“The stuff came fast and was packaged well.”

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Posted 2 years ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 2 years ago

“I ordered the 4oz breaded cod fish. They are beautiful and meaty, not too much coating. I was surprised how they looked after fried. This product excellent.”

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Posted 2 years ago

Thank you for the great feedback! We are so glad we could get these to you.See you again soon!

Posted 2 years ago

“My pork tenderloin came frozen after 5 days travel and was surprise to see it still frozen. Will order again”

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Posted 2 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 2 years ago

“Frozen products were actually delivered at frozen state.”

Helpful Report

Posted 2 years ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 2 years ago

FoodServiceDirect.com is rated 4.4 based on 4,936 reviews