FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,936 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent and fast service . Highly recommended. My go to for my food truck.”

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Posted 2 years ago

You’re certainly welcome! It was our pleasure serving you. Hope to see you again soon!

Posted 2 years ago

“Products were timely delivered, and they were just as we ordered. Great product and easy to order. Even with shipping, the total cost was less than Amazon’s.”

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Posted 2 years ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 2 years ago

“the service is great never had any problems with any items that i have bought”

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Posted 2 years ago

Thank you for the feedback. It was our pleasure serving you. Hope to see you again soon!

Posted 2 years ago

“My experience was great. I ordered fresh yeast. It arrived quickly, it was packed well, and completely in tact. I would definitely order again. Thank you!”

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Posted 2 years ago

You’re certainly welcome! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 2 years ago

“Great service!”

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Posted 2 years ago

Thank you for the feedback. It was our pleasure serving you. Hope to see you again soon!

Posted 2 years ago

“Great service, prices, and fast delivery”

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Posted 2 years ago

Thank you for the feedback. It was our pleasure serving you. Hope to see you again soon!

Posted 2 years ago

“I was very pleased how well the Food Service shipping department packed my glass bottle salsa products. They did an excellent job.”

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Posted 2 years ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 2 years ago

“excellent! easy ordering, quick service, refrigerated item arrived well packed and very cold... couldn't be happier!”

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Posted 2 years ago

Thank you for the feedback. It was our pleasure serving you. Hope to see you again soon!

Posted 2 years ago

“Food Service Direct made me happy by shipping my package out quickly and there was no damage to the product so I will be using them again highly recommend them thxs”

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Posted 2 years ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 2 years ago

“Everything was absolutely perfect the strawberry lemonade, and the corn nuggets was delicious 😋 I will Continue to buy from FoodService”

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Posted 2 years ago

Thank you for the awesome feedback. We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 2 years ago

“Fast, Professional Service!!!”

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Posted 2 years ago

Thank you for the feedback. It was our pleasure serving you. Hope to see you again soon!

Posted 2 years ago

“easy to order and fast shipping”

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Posted 2 years ago

Thank you for the awesome feedback we appreciate your business!

Posted 2 years ago

“I'm truly very happy! I've had O Cedar sponge mops for many years, they work best for me to keep our kitchen and bathroom floors clean. I've tried other mops, that squeeze the sponge differently, they're too hard on my wrists. The mops I got are great! I just hope the refill sponges come. Refills for my old mops are impossible to find now. Thanks very much.”

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Posted 2 years ago

Thank you for the feedback. It was our pleasure serving you. Hope to see you again soon!

Posted 2 years ago

“They shipped a case of my favorite frozen cookie dough to my house in perfect condition on dry ice. Thank you.”

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Posted 2 years ago

You’re certainly welcome! We are so glad we could get you the items you need. See you again soon!

Posted 2 years ago

“She did an awesome job trying to find me what I need but it looks like you’re missing. It does not carry what I need but she really tried and I’m so glad she was my representative.”

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Posted 2 years ago

Thank you for the great feedback! We are glad we could be there for you. See you again soon!

Posted 2 years ago

“Always easy to order from Food Service Direct. I can’t get my product anywhere else at this low price.”

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Posted 2 years ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 2 years ago

“We messed up and ordered way to many cases of chips/popcorn, thus I had to return 4 cases. Both of the people I communicated with on phone and email were very polite and were not your average customer service peeps. Thank you for making everything easy, and helping me out. Not an ounce of annoyance was ever displayed! I do believe Makiah was a return specialist? I might be wrong but anyways, Makiah was amazing. I don't remember the name of the person I spoke on the phone with, sorry!”

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Posted 2 years ago

We are thrilled to have you as part of the Food service direct family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Posted 2 years ago

“Fast delivery and good packaging”

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Posted 2 years ago

Thank you for the feedback we really do appreciate your business. See you again soon!

Posted 2 years ago

“Everything was great. Shipping was fast. The soup base concentrate from Knorr was excellent and a great money saver.”

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Posted 2 years ago

Thank you for the great feedback! We are so glad we could get these for you. See you again soon!

Posted 2 years ago

“I’m a first time customer ordering Jonny Pops ice cream. I called customer service with concern about product arriving frozen. Fortunately, Destiny helped me with all questions and even assisted in setting up my account. I can’t wait to get my order. Destiny gave me a great first impression of this company!Thank you!”

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Posted 2 years ago

Thank you for the great feedback! We are glad we could be there for you. See you again soon!

Posted 2 years ago

FoodServiceDirect.com is rated 4.4 based on 4,936 reviews