FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,936 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You are the only place I can find Pioneer Roast beef gravy, Thank You for having this product”

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Posted 2 years ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 2 years ago

“Fast shipping and fresh products”

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Posted 2 years ago

Thank you for the awesome feedback we appreciate your business!

Posted 2 years ago

“As ordered and on time”

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Posted 2 years ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 2 years ago

“I was attempting to get a product quickly to accommodate a customer ….. the reps from food service direct did everything they could to try to assist me however due to a misunderstanding on my part it was not in the cards to be able to review the product in time. The reps I spoke with were outstanding and compassionate and helped me through the process. Even though they didn’t make the sale and I cancelled my order they still made sure I was informed and up to date. I would give them more stars if I could, in 27 years of business I never had a better customer service experience then I did this time and all for nothing for the company in the end. Use their service you won’t be disappointed”

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Posted 2 years ago

Thank you for the AWESOME review. Thank you for sharing your kind words with us. It means the world to us and to our entire team! We hope to see you again real soon

Posted 2 years ago

“When in stock my order arrives quickly , no problems. I have been ordering for several years now.”

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Posted 2 years ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 2 years ago

“Expiration date was 9/1/23, received 8/17. I wish it had a longer expiration date from received. They fixed the issue, great service!”

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Posted 2 years ago

We hate to hear there was an issue with your order. It's important to us that you are 100% satisfied with your order . I do see that you haven't reached out to our customer service team for assistance. I have sent you an email for more information regarding this order. We sincerely apologize and will do what we can to make this right.

Posted 2 years ago

“Had a fraud alert from my bank. Destiny was able to clarify the charge right away. Turns out there was a shortage in product availability so I was only charged a fraction of the original agreement. They also gave me an unexpected new comer discount!”

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Posted 2 years ago

Thank you for the feedback. It was our pleasure serving you. Hope to see you again soon!

Posted 2 years ago

“I looked all over where I live for a product, no go. I found it and got it quickly from FoodServiceDirect!”

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Posted 2 years ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 2 years ago

“I was able to find my tea here when no one else seemed to carry it. I will buy here again for sure!”

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Posted 2 years ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 2 years ago

“Delivered as promised!”

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Posted 2 years ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 2 years ago

“Product arrived still frozen as promised. Can't wait to make a meal using these noodles. Thanks, Bill”

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Posted 2 years ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 2 years ago

“Very fast shipping. Packaging was great. Got exactly what I ordered and everyone was happy. I would absolutely order from here again!”

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Posted 2 years ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 2 years ago

“I had the best experience calling FoodServiceDirect.com to place my first order today speaking with Akilah!! She was so incredibly knowledgeable and helpful. She Answered all my questions very professionally and I placed the order BECAUSE of the confidence I had in the product after speaking with Akilah. I had attempted to order a few times online, but, I had questions and kept backing out of the check out page. Akilah made this such an easy transaction. Thank you!”

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Posted 2 years ago

We are thrilled to have you as part of the Food service direct family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Posted 2 years ago

“Excellent Company to deal with. The heat sensitive items are always packed properly to avoid damage. One of my go to suppliers.”

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Posted 2 years ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 2 years ago

“Extremely good service from start to finish! Thank you so very much. I had almost given up hope of ever finding the product available. I am now enjoying it immensely.”

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Posted 2 years ago

Thank you for the feedback. It was our pleasure serving you. Hope to see you again soon!

Posted 2 years ago

“Everything was as stated, can't ask for anything else.”

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Posted 2 years ago

Thank you for the feedback we appreciate your business. See you soon!

Posted 2 years ago

“Great service…great communication…excellent vendor”

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Posted 2 years ago

Thank you for the feedback. It was our pleasure serving you. Hope to see you again soon!

Posted 2 years ago

“Product always in good condition, temperature, appropriate and delicious”

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Posted 2 years ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 2 years ago

“Great taste on everything I have purchased”

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Posted 2 years ago

Thank you so much for the kind words! We appreciate it. See you soon.

Posted 2 years ago

“Fabulous delivery and of course great product! I will be using you again. Thank you foodservicedirect.”

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Posted 2 years ago

You’re certainly welcome! We appreciate your business. See you soon!

Posted 2 years ago

FoodServiceDirect.com is rated 4.4 based on 4,936 reviews