FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,936 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Write Your review

Tell us how FoodServiceDirect.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent packaging great efficient shipping. Thank you so much.”

Helpful Report

Posted 2 years ago

You’re certainly welcome! We appreciate your business. See you soon!

Posted 2 years ago

“Received items as advertised. Received shipment quickly with good communication. Would do business again.”

Helpful Report

Posted 2 years ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 2 years ago

“Arrived in great condition”

Helpful Report

Posted 2 years ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 2 years ago

“FSD is amazing! Product was delivered on time and handled with care, as promised! Ordering and payment was easily done online, no hassles, no contracts, and no problems. FSD is an excellent way to order food needs, whether big or small. Thank you FSD! I will be using your services again! Sincerely, Tammy H. in Tennessee”

Helpful Report

Posted 2 years ago

You’re certainly welcome! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 2 years ago

“The ordering is easy and the delivery is quick!”

Helpful Report

Posted 2 years ago

Thank you for the awesome feedback we appreciate your business!

Posted 2 years ago

“Excellent customer service, excellent products and their shipping methodology is the best! I highly recommend this company!!”

Helpful Report

Posted 2 years ago

Thank you for the feedback. It was our pleasure serving you. Hope to see you again soon!

Posted 2 years ago

“Great experience. My particular item was backordered but food service direct's communication was excellent and provided option of cancelling due to back order.”

Helpful Report

Posted 2 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 2 years ago

“Usually always in stock and easy to look for other products”

Helpful Report

Posted 2 years ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 2 years ago

“My order is on hold because of "out-of-Stock" which is understandable as it is a popular item. FSD is excellent in letting you know the status of your order. I know as soon as the ordered item is back in stock I will receive it.”

Helpful Report

Posted 2 years ago

We appreciate the feedback! Thank you for letting us make this right for you. See you again soon!

Posted 2 years ago

“To be honest, everything I've ordered surpassed my expectations. The best quality products and arrived in great condition. I keep my freezer stocked.”

Helpful Report

Posted 2 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 2 years ago

“Love the juice… and the foodservice help me send a email when they going to have the product in stock again.”

Helpful Report

Posted 2 years ago

Thank you for the great feedback! We are so glad we could get these for you. See you again soon!

Posted 2 years ago

“Excellent service!”

Helpful Report

Posted 2 years ago

Thank you for the feedback. It was our pleasure serving you. Hope to see you again soon!

Posted 2 years ago

“Good service good product”

Helpful Report

Posted 2 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 2 years ago

“Prompt and efficient delivery process along with easy online order processing. Updated regarding order status were accurate and timely.”

Helpful Report

Posted 2 years ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 2 years ago

“Fast shipping, reasonable price an excellent quality of the”

Helpful Report

Posted 2 years ago

Thank you for the awesome feedback we appreciate your business!

Posted 2 years ago

“I love to be able to order the Chef's Seasoning packets, because I can't have salt and the seasoning packets are perfect for making the food taste better. Thank you.”

Helpful Report

Posted 2 years ago

Thank you for the great feedback! We are so happy we could get these for you!

Posted 2 years ago

“Food Service Direct has provided quality service and given me the opportunity to purchase items not available year round. One example is cranberries that do not appear on produce shelves other than in the fall and early winter. They also provide items not available locally such as rhubarb in the southwest. Both cranberries and rhubarb are available frozen year round as two examples. Bravo FSD !”

Helpful Report

Posted 2 years ago

Thank you for the feedback! We are so glad we could get these for you. We really do appreciate your business.

Posted 2 years ago

“I ordered the mini hot dogs with buns for a birthday party. I'm not a fan of hot dogs until now. These were by far the best tasting hot dogs ever. Cooked up well, convenient, all in all a hit. The service in ordering was wonderful. I will be reordering soon. Just to have them on hand.”

Helpful Report

Posted 2 years ago

Thank you for the AWESOME feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 2 years ago

“Great place to order for large events. Products are good and speedy delivery.”

Helpful Report

Posted 2 years ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 2 years ago

“The package arrived quickly and with excellent care. The food was delicious and as expected.”

Helpful Report

Posted 2 years ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 2 years ago

FoodServiceDirect.com is rated 4.4 based on 4,936 reviews