FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,936 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They are great, my son has cancer and s Most of the time these are all he can use for food.”

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Posted 2 years ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 2 years ago

“Super customer service. I messed up my own order. They spotted it and contacted me immediately. Updated at all stages of processing. Shipping was quicker than expected. Thank you!”

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Posted 2 years ago

Thank you for the great feedback! We are glad we could be there for you. See you again soon!

Posted 2 years ago

“Very quick find and a very prompt delivery! Thank you.”

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Posted 2 years ago

You’re certainly welcome! We're glad your order arrived safely. We hope to serve you again soon!

Posted 2 years ago

“Keep up the great service!”

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Posted 2 years ago

Thank you for the feedback. It was our pleasure serving you. Hope to see you again soon!

Posted 2 years ago

“Great service”

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Posted 2 years ago

Thank you for the feedback. It was our pleasure serving you. Hope to see you again soon!

Posted 2 years ago

“I know you have to protect the product in transit... with all the cold packs you use is there not sometype of container thatcan be used beside styrofoam? I'm hugely taken aback by having to discard these big styrofoam containers to trash.”

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Posted 2 years ago

Thank you for the feedback. Please feel free to reach out to our customer service team we would be more than happy to find you a recycling plant near you.

Posted 2 years ago

“Very satisfied. Fast and friendly service. Product came well packaged and in good condition.”

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Posted 2 years ago

Thank you for the feedback. It was our pleasure serving you. Hope to see you again soon!

Posted 2 years ago

“excellent service”

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Posted 2 years ago

Thank you for the feedback. It was our pleasure serving you. Hope to see you again soon!

Posted 2 years ago

“I ordered a bulk volume of Beyond Burgers (400) for my annual private Labor Day Monday Cookout via Food Service Direct. Not only did they provide competitive pricing and fast shipping, but they ensured these frozen food products arrived safely and still well frozen. I've used this fine company now for the past three years and plan to use their services again next year. Thank you!”

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Posted 2 years ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 2 years ago

“Great products I have been looking for these products since I have been a kid”

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Posted 2 years ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 2 years ago

“Very happy with my purchase and their timely delivery”

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Posted 2 years ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 2 years ago

“I have always had a great experience with Food Service Direct. Fast service, good quality product.”

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Posted 2 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 2 years ago

“The service I received was good and they always kept me updated as when the package was going to be shipped and I was very pleased when the package arrived Thanks”

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Posted 2 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 2 years ago

“This company always has what we need for large events and turns it around so quickly.”

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Posted 2 years ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 2 years ago

“The product was timely delivered and arrived as expected, perfectly frozen.”

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Posted 2 years ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 2 years ago

“Order was complete and on time Interface was user friendly and simple to navigate Will be making more purchases in the fututre”

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Posted 2 years ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 2 years ago

“The service was great the only problem is the time it takes too ship the item I ordered it takes a long time if you could shipping items in a shorter time that would be great but other than that it’s great because what I ordered your factory had it when no one else didn’t have it so thanks.”

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Posted 2 years ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 2 years ago

“Very helpful, knowledgeable, friendly customer service. We use Food Service Direct for in-home purchases. Our package arrived with one broken item. This was the fault of the Carrier, not Food Service. Yet Food Service refunded the cost of the broken item immediately. Well be ordering more from this outfit....!”

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Posted 2 years ago

We appreciate the feedback! Thank you for letting us make this right for you. See you again soon!

Posted 2 years ago

“Found a very specific hard to find item. Thanks!!”

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Posted 2 years ago

Thank you for the feedback! We are so glad we are able to help you get something that is hard to find in your area!

Posted 2 years ago

“Easy ordering.”

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Posted 2 years ago

Thank you for the feedback we appreciate your business. See you soon!

Posted 2 years ago

FoodServiceDirect.com is rated 4.4 based on 4,936 reviews