FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,936 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awesome service, awesome food”

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Posted 1 year ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 1 year ago

“The item I purchased was special order. The process was smooth/transparent, and I would order from FSD again.”

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Posted 1 year ago

Thank you for your review! We are thrilled to hear you are happy with our service. We can't wait to see you on foodservicedirect.com again!

Posted 1 year ago

“Only place to find what I wanted. Frozen product- packed really well.”

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Posted 1 year ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for and that they arrived in great condition. We hope to see you again soon!

Posted 1 year ago

“The cauliflower gluten free pizza crusts are the greatest! Quick shipments!”

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Posted 1 year ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 1 year ago

“Excellent!”

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Posted 1 year ago

Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 1 year ago

“Good quality and good service,thanks”

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Posted 1 year ago

You are very welcome and thank you for your review! We are so glad to hear your experience was a great one. Hope to see you again soon!

Posted 1 year ago

“Products arrived quickly and as advertised. Very pleased”

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Posted 1 year ago

Thank you for your kind words! We are thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 1 year ago

“Using FoodServiceDirect is very fast and quick to place your order online. The website is easy to use. It's easy to use the search box to find exactly what you're looking for. If it is not in stock, you can provide your email and they notify you once it is back in stock. Great feature. I like that this company keeps you up to date every step of the way once you're order is placed until it's delivered. Great customer service.”

Helpful Report

Posted 1 year ago

Thank you for your kind words! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 1 year ago

“I am originally from NJ now living in IA and have been missing Philly's .. They just don't get it out here! This is the best purchase I have made yet!!”

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Posted 1 year ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for. We hope to see you again soon!

Posted 1 year ago

“Item as was advertised. satisfied with the entire experience.”

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Posted 1 year ago

Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 1 year ago

“Taste like pizza hut. I really likeb it t & it came right on schedule”

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Posted 1 year ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for. We hope to see you again soon!

Posted 1 year ago

“Since there is no web site, it makes for a difficulty shopping experience. That’s my only complaint. Communication is difficult for me. I was very happy with my orders!”

Helpful Report

Posted 1 year ago

Thank you for your review! Our website is foodservicedirect.com but you can reach a live agent here at 855-705-0755. We are thrilled to hear you were happy with your order, and hope to see you again soon!

Posted 1 year ago

“QUICK SERVICE . PACKAGED WELL”

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Posted 1 year ago

Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 1 year ago

“I always have a seamless experience with FoodService Direct - high quality products, reasonable prices, easy ordering, and quick shipping!”

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Posted 1 year ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 1 year ago

“service was great, representative I spoke with was great, product was great, recieved my order in reasonable time. I will purchase here again.”

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Posted 1 year ago

Thank you for your review! We are so happy to hear you had a positive experience with our customer service team. We hope to see you again soon!

Posted 1 year ago

“I am very please with your products”

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Posted 1 year ago

Thank you for the amazing feedback! We are so glad to hear your experience was a great one. Hope to see you again soon!

Posted 1 year ago

“I order a certain food product from Food Service Direct every three months because the quality is so high and I can save so much money buying in bulk a product I use a lot of in my home cooking. I have always been very pleased with the service I recieve from Food Service Direct.”

Helpful Report

Posted 1 year ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 1 year ago

“Very professional, efficient service. Detail to the delivery and quite fast.”

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Posted 1 year ago

Thank you for the amazing feedback! We are so glad to hear your experience was a great one. Hope to see you again soon!

Posted 1 year ago

“It was here the next day and in perfect condition. Couldn't get any better. Thank you”

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Posted 1 year ago

Thank you for your kind words! We are thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 1 year ago

“My wife loves this.”

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Posted 1 year ago

Thank you for the feedback! We are happy that we were able to get you the items your wife loves. We hope to see you again soon!

Posted 1 year ago

FoodServiceDirect.com is rated 4.4 based on 4,936 reviews