FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,749 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,749 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 8th April 2025

FoodServiceDirect.com 5 star review on 4th January 2025

Rebecca Hines

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had been looking for my family's favorite popcorn. The places I have contacted, required me to order much more than I needed. When I called FoodServiceDirect, the agent was very sweet and helpful. She explained to me that I could order how much I wanted to purchase WHEN I was READY to purchase AND it was less costly, which was a big bonus. The agent took my order and made me and my family very happy! I will making other purchases from FoodServiceDirect in the future♥”

Helpful Report

Posted 8 months ago

Thank you for your review! We are glad you got to connect with one of our live agents. We hope to see you on foodservicedirect.com again soon!

Posted 8 months ago

“Very good service, frozen items are packaged properly and emails are sent to provide updates when to expect deliveries.”

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Posted 8 months ago

Thank you for the great review! We are so glad to hear your experience was a great one. Hope to see you on foodservicedirect.com again soon.

Posted 8 months ago

“FoodServiceDirect is always easy to order from and very responsive in communication”

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Posted 8 months ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you again soon!

Posted 8 months ago

“very good service, very efficient”

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Posted 8 months ago

Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 8 months ago

“Excellent service and delivery!”

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Posted 8 months ago

Thank you for your feedback! We are delighted to hear you are happy with our service. We hope to see you on foodservicedirect.com again soon!

Posted 8 months ago

“Pleasure to deal with FSD. Great customer service.”

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Posted 8 months ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you again soon!

Posted 8 months ago

“I appreciate them for having my tortillas!”

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Posted 8 months ago

Thank you for the feedback! We are happy that we were able to get you the item you were looking for, and hope to see you again soon.

Posted 8 months ago

“Selection in-stock, prices, delivery and condition of the product when received was great.”

Helpful Report

Posted 8 months ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 8 months ago

“I have been trying for forever for the individual loaves of French bread , like some restaurants serve befor the meal...I went online, searching and searching, and came upon Food Service Direct. The individual French bread is exactly what I was looking for so, I ordered a case? (48 loaves,....it was the smallest amount I could buy at a time, because I didn't know if it was going to be what I was looking for....Well, needless to say...it was exactly what I was looking for and as soon as these are almost gone, I will be placing another order. I won't wait until I am completely out.”

Helpful Report

Posted 8 months ago

Thank you for your great review! We are happy that we were able to get you the item you were looking for and look forward to serving you again soon.

Posted 8 months ago

“I got exactly what I wanted and I could not find them in any store. Caramel coffee mate with dispenser. Thank you”

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Posted 8 months ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for, and hope to see you again soon.

Posted 8 months ago

“im a vegan in a rural area and Food Service Direct .com is a lifesaver!! i can get the plant based proteins i need without driving 300+ miles away. fast shipping and always packed great”

Helpful Report

Posted 8 months ago

We're grateful for your comment and appreciate your trust in our brand. We'll continue to work hard to make sure that you always have a positive experience with us

Posted 8 months ago

“Loved the chicken i ordered!!”

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Posted 8 months ago

Thanks for the great review! We're happy to hear that your products arrived quickly and safely. We appreciate your business and hope to serve you again in the future.

Posted 8 months ago

“Prompt shipping. Quick service.”

Helpful Report

Posted 8 months ago

Thanks for the great review! We are happy to hear that your products arrived quickly. Hope to see you again soon!

Posted 8 months ago

“I talked to a real person who helped me create an account.”

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Posted 8 months ago

Thank you for your review! We are glad you got to connect with one of our live agents. Hope to see you on foodservicedirect.com again soon!

Posted 8 months ago

“I ordered a special order and FSD kept in contact with me, with frequent updates, on my order! Very happy with pricing, packaging and quality of service! Thank you!”

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Posted 8 months ago

Thank you for your wonderful feedback, we appreciate your support. We look forward to serving you again soon!

Posted 8 months ago

“Quality products and convenience of delivery !!!”

Helpful Report

Posted 8 months ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for, and hope to see you again soon.

Posted 8 months ago

“Great taste. But shipping cost was crazy.”

Helpful Report

Posted 8 months ago

Thank you for the feedback! We are working to lower our shipping rates and hope to see you on foodservicedirect.com again soon.

Posted 8 months ago

“Great service. Delivery as promised. Good value.”

Helpful Report

Posted 8 months ago

Thank you for the wonderful feedback, we appreciate your order. We hope to see you on foodservicedirect.com again soon!

Posted 8 months ago

“It came On time and very good packed liked it”

Helpful Report

Posted 8 months ago

Thanks for the great review! We're happy to hear that your products arrived quickly. Hope to see you again!

Posted 8 months ago

“Great service!”

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Posted 8 months ago

Thank you for the feedback. We look forward to your continued business. See you soon!

Posted 8 months ago

FoodServiceDirect.com is rated 4.4 based on 4,749 reviews