FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,749 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,749 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 8th April 2025

FoodServiceDirect.com 5 star review on 4th January 2025

Rebecca Hines

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love it!”

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Posted 8 months ago

And we love you!

Posted 8 months ago

“I always love the prompt service and quality of the merchandise that I receive. Customer Service is excellent.”

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Posted 8 months ago

We're grateful for your comment and appreciate your trust in our brand. We'll continue to work hard to make sure that you always have a positive experience with us

Posted 8 months ago

“Love Food Service! Easy to order, great prices, and free delivery...how can u beat that?”

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Posted 8 months ago

Thank you for the feedback we appreciate your business. See you again soon!

Posted 8 months ago

“Very easy to order. Delivered on schedule and was still frozen in good condition the product it self also didn't disappoint would definitely order again!”

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Posted 8 months ago

Thank you for the feedback we appreciate your business. See you again soon!

Posted 8 months ago

“Fast and always fresh”

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Posted 8 months ago

Thank you for the feedback! It was our pleasure serving you. Hope to see you again soon!

Posted 8 months ago

“The product purchased, I found very pleasing. The quality and quanity just as well were to.”

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Posted 8 months ago

Thank you for the feedback. We look forward to your continued business. See you soon!

Posted 8 months ago

“The ording process was great no issues !”

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Posted 8 months ago

Thanks for the great feedback! We appreciate it. See you soon.

Posted 8 months ago

“The product i ordered showed up in a timely manor and very well packaged in rugged coolers with plenty of dry ice fornthe trip.”

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Posted 8 months ago

Thanks for the great review! We're happy to hear that your products arrived quickly and safely. We appreciate your business and hope to serve you again in the future.

Posted 8 months ago

“Great communication and fantastic customer service!”

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Posted 8 months ago

We're grateful for your comment and appreciate your trust in our brand. We'll continue to work hard to make sure that you always have a positive experience with us

Posted 8 months ago

“Ordered online, delivery on time, perfectly packed. Thank you”

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Posted 8 months ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 8 months ago

“Great service and delivered when promised!”

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Posted 8 months ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 8 months ago

“I thought I had waited to long to order crab legs for a Labor Day feast. But I was pleasently surprised when my order of 30 lbs of crab legs showed up only three days after I ordered them. The packaging was a shrink wrapped styrofoam cooler with dry ice and the crab legs inside. When I opened them up everything was still frozen solid. Couldn't be happier.”

FoodServiceDirect.com 5 star review on 1st October 2024

Helpful Report

Posted 8 months ago

Thanks for the great review! We're happy to hear that your products arrived quickly and safely. We appreciate your business and hope to serve you again in the future.

Posted 8 months ago

“Macarons were delicious and worth the price. I used them as wedding favors for my wedding and they were a huge hit.”

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Posted 8 months ago

Thank you for trusting us with your order and allowing us to be a part of this special day!

Posted 8 months ago

“There was a problem with my order but thanks to the excellent customer service personal it was quickly resolved to my satisfaction. I will continue to shop online with food service direct.”

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Posted 8 months ago

We appreciate the feedback! Thank you for letting us make this right for you. See you again soon!

Posted 8 months ago

“Very pleased from the start to the delivery. Product came on time and in a styrofoam cooler w/plenty of dry ice to insure product safety and quality. Thanks and I will definitely recommend and use again. Mike W.”

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Posted 8 months ago

We are thrilled to have you as part of the Food service direct family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Posted 8 months ago

“I ordered the 7 oz chicken cordon bleu for. Wedding dinner. It arrived well bundled with dry ice. The chicken was delicious. Very good quality.”

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Posted 9 months ago

Thank you for taking the time to leave us a review! Weddings can be very stressful, I am so happy to hear we could help take one thing off your plate.

Posted 8 months ago

“Online ordering was simple, product received in good condition 5 days later. The sturdy foam packaging is very effective but I wish there was a way to recycle or return these large foam containers, or to use cardboard instead.”

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Posted 9 months ago

Thank you so much for taking the time to leave a review! We are working on a recycling program for our coolers. We hope to have more information soon :)

Posted 9 months ago

“Exactly what I ordered and delivered in great condition at a good price.”

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Posted 9 months ago

Thank you for taking the time to leave a review! We are happy you found us.

Posted 9 months ago

“I ordered the white peach puree and was concerned that it might not arrive frozen. My concerns were completely unfounded. The packaging was excellent. Thrilled with everything about this order.”

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Posted 9 months ago

Thank you so much for the wonderful review! Shipping frozen can be tricky but even if something did go wrong our team is here to help!

Posted 9 months ago

“Ordering is easy, great quality/price and l know when to expect my order. This is important, since l order vegan butter. It’s perishable!”

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Posted 9 months ago

Thank you for the great review! We are proud to be able to get your butter to you in a great condition!

Posted 9 months ago

FoodServiceDirect.com is rated 4.4 based on 4,749 reviews