FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,749 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,749 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 8th April 2025

FoodServiceDirect.com 5 star review on 4th January 2025

Rebecca Hines

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Food service direct has been great”

Helpful Report

Posted 7 months ago

Thank you for the amazing feedback! We are so glad to hear your experience was a great one. Hope to see you again soon!

Posted 6 months ago

“service was super”

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Posted 7 months ago

Thank you for your review! We are thrilled to hear you are happy with our service. We hope to see you on foodservicedirect.com again!

Posted 6 months ago

“My order was delivered quickly.”

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Posted 7 months ago

Thank you for your review! We are happy to hear that your order arrived quickly. We hope to see you on foodservicedirect.com again!

Posted 6 months ago

“Product is great my wife had one of the orange sherbets in the hospital. Ordered as soon s she got home. Product is always outstanding. Delivery was fast properly package. Will continue to order goin forward.”

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Posted 7 months ago

Thank you for your kind words! We are thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 6 months ago

“Shop around and then come here. Best bulk pricing to be found and the products are pretty darn good as well.”

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Posted 7 months ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 6 months ago

“Easy to order and order came within a reasonable time. I would definately recommend them.”

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Posted 7 months ago

Thank you for your kind words! We are thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 7 months ago

“Easy orders...arrived on time with GREAT packaging.”

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Posted 8 months ago

Thank you for your kind words! We are thrilled to hear that your order arrived in great condition. We look forward to serving you again soon!

Posted 8 months ago

“Best gluten free buns, and we've tried a lot. We're so happy we found them.”

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Posted 8 months ago

Thank you for the feedback! We are happy that we were able to get you the items you were looking for, and hope to see you again soon.

Posted 8 months ago

“Perfect! Thank you!”

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Posted 8 months ago

You are very welcome and thank you for your review! It was a pleasure serving you, and we hope to see you again soon.

Posted 8 months ago

“Excellent taste and customer service stays on top of order. Fast delivery!! Kudos!!”

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Posted 8 months ago

Thank you for the awesome feedback, we appreciate your business. We hope to see you on foodservicedirect.com again soon!

Posted 8 months ago

“Always receive excellent service.”

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Posted 8 months ago

Thank you for the amazing feedback! We are so glad to hear your experience was a great one. Hope to see you again soon!

Posted 7 months ago

“Excellent service and delivery. The product is top quality and the prices are great. The website is easy to navigate and order. I have ordered from Food Service Direct numerous times and have been satisfied with every order. Thank you.”

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Posted 8 months ago

Thank you for your wonderful review. We are thrilled to hear you are happy with our service and we cant wait to see you on foodservicedirect.com again!

Posted 7 months ago

“Extremely fast shipping and great prices.”

Helpful Report

Posted 8 months ago

Thank you for your review! We are delighted to hear you are happy with our products and service. We hope to see you on foodservicedirect.com again soon!

Posted 7 months ago

“Experienced your product when my wife was in heart hospital. Tried to find it retail. Not offered locally. Was so impressed I ordered a case directly from you. Awesome product. Better than any other similar products from other companies.”

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Posted 8 months ago

Thank you so much for your kind words! We're thrilled to hear that our product made such a positive impression during a challenging time. We look forward to serving you again in the future!

Posted 7 months ago

“Received order quickly, within a few days. apparently a box had slightly leaked as a few cartons were frozen together.”

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Posted 8 months ago

Thank you for your kind words! We are thrilled to hear that your order arrived on time. Please contact our customer service team at 855-705-0755 for any order issues. We look forward to serving you again soon!

Posted 7 months ago

“I am very pleased with Food Service Direct. So far their costumer service has been impecable and I will continue to work with them as much as possible.”

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Posted 8 months ago

Thank you for the great feedback! We are so happy to hear you had a positive experience with our customer service team. We hope to see you again soon!

Posted 8 months ago

“Item ordered was received very well packaged.”

Helpful Report

Posted 8 months ago

Thank you for your review! We are happy to hear that your order arrived in great condition. We hope to see you on foodservicedirect.com again!

Posted 8 months ago

“Very good service.delivary was great too.got my benefit bars still frozen.”

Helpful Report

Posted 8 months ago

Thank you for your kind words! We are thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 8 months ago

“Excellent service. Love the breadsticks and will definitely order from you again”

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Posted 8 months ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 8 months ago

“Very good service . I was really happy with my order”

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Posted 8 months ago

Thanks for the great feedback! We appreciate it. See you soon.

Posted 8 months ago

FoodServiceDirect.com is rated 4.4 based on 4,749 reviews