FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,936 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My usual source of STōK espresso shots ran out and I found this site when I searched for them. They exceeded my expectations. I was so impressed by how quickly they arrived and were packed very well. This is now officially my new usual source.”

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Posted 1 year ago

We are thrilled to have you as part of the Food service direct family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Posted 1 year ago

“So happy I found this company who delivers my breaded pork fritter all the way to south Florida Packed and still frozen Highly Recommended 👏🏾👏🏾”

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Posted 1 year ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 1 year ago

“My favorite chutney!”

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Posted 1 year ago

Thank you for the great feedback! We are so glad we could get these for you.See you again soon!

Posted 1 year ago

“Very happy with service.”

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Posted 1 year ago

Thank you for the feedback! It was our pleasure serving you. Hope to see you again soon!

Posted 1 year ago

“Ordering was quick and easy. Looking forward to getting your product.”

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Posted 1 year ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 1 year ago

“I never have any issues always come well packed with dry ice receive it on a timely matter no complaints here thank you”

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Posted 1 year ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 1 year ago

“Quick and constant communication. Very pleased with this Co.”

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Posted 1 year ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 1 year ago

“Outstanding”

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Posted 1 year ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 1 year ago

“Very happy with my order. Very good service.”

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Posted 1 year ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 1 year ago

“I ordered chicken wings & they came quickly & were still frozen when I got them😊😊Thank you”

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Posted 1 year ago

You’re certainly welcome! We are so glad we could get these for you. See you again soon!

Posted 1 year ago

“it was very fast delivery. they look delicious but we havent tried them yet. I havent been able to find the apple scones any where so i am excited to try these, as well as the blueberry and white chocolate raspberry scones”

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Posted 1 year ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 1 year ago

“I was very pleased as to how quick I received my order.”

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Posted 1 year ago

Thanks for the great review! We're happy to hear that your products arrived quickly. Hope to see you again!

Posted 1 year ago

“great product and good shipping”

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Posted 1 year ago

Thank you for the review! We are happy to hear that your order was delivered safely. We can't wait to see you again soon!

Posted 1 year ago

“Placed my order on a Saturday and was here on Wednesday. Great service. Haven’t tried the frozen puffed pastry yet so can’t review that but expect that it is great also.”

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Posted 1 year ago

Thanks for the great review! We're happy to hear that your products arrived quickly. Hope to see you again!

Posted 1 year ago

“Great products!”

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Posted 1 year ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 1 year ago

“Love ordering from food service direct always fast shipping and great products”

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Posted 1 year ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 1 year ago

“Product was very good quality. Service and delivery were GREAT.”

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Posted 1 year ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 1 year ago

“Price is good, delivery,fast . Never had to return anything. Excellent service!”

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Posted 1 year ago

Thank you for the feedback! It was our pleasure serving you. Hope to see you again soon!

Posted 1 year ago

“I'm very happy with how fast the processing of my order was. Package tacking was on point. Product was good quality and was packed very well. Only thing I wish that could be better is variety of bundle deal discounts. Only one was offered on the Land O Lake Clarified Butter. I own a small, but growing business and I don't need large backstock of ingredients at this point in time. I would rate it more like a 4.5 star rating. Other than that I'm happy with my experience and purchase. Will be continuing to purchase from them in the future. Definitely recommend.”

Helpful Report

Posted 1 year ago

Thank you for the review! We are happy to hear that your order was delivered safely. We have a wide variety of products to fit all budgets. Please feel free to reach out to our customer service team, we would be more than happy to help you find something within your budget.

Posted 1 year ago

“Great and easy service! Product is wondwerful!!”

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Posted 1 year ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 1 year ago

FoodServiceDirect.com is rated 4.4 based on 4,936 reviews