FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,936 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recieved my order of pretzels n all went well Thanh u dino”

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Posted 1 year ago

You’re certainly welcome! It was our pleasure serving you. Hope to see you again soon!

Posted 1 year ago

“Received in a timely manner. No problem!! Thanks.👍👍”

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Posted 1 year ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 1 year ago

“I am originally from Pittsburgh, PA and for the last couple of years I am residing in Virginia. I have search high and low for the Fresh Cake Yeast and no one carries it. I make Raisin Bread during Christmas and Easter holidays as per my familiy tradition and the instant yeast and active ry years does not work with my mom's recipe. I was delighted to find it online at your company. I can't tell you how excited I was to receive the Fresh Yeast and it finally turned out just like mom's. I was worried that the yeast would arrive warm and not be used, however, it was packaged so nicely and the ice packs were still icy. Thank you so much for offering the yeast to home bakers. I have told my friends were they can now purchase. I diffently will be purchaseing again and looking at othe products you sell.”

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Posted 1 year ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 1 year ago

“food service direct has anything and everything you will find in a grocery store and more, and at bulk prices, i will be a customer for many years to come , only thing i wish is it was closer to my area so the shipping was faster, check it out you won't be sorry,”

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Posted 1 year ago

Thank you for the feedback! We are so glad we are able to help you get something that is hard to find in your area!

Posted 1 year ago

“This is the best product my wife has ever had for gluten free rolls”

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Posted 1 year ago

Thank you for the great feedback! We are so glad we could get these for you.See you again soon!

Posted 1 year ago

“I was surprised how quickly my order came. Packed very well. I will buy more from the”

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Posted 1 year ago

Thanks for the great review! We're happy to hear that your products arrived quickly. Hope to see you again!

Posted 1 year ago

“Excellent service!”

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Posted 1 year ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 1 year ago

“Ordering and delivery process of product was excellent. Unfortunately, when attempting to reorder the same product (BetterBagel), it has been unavailable. Disappointing.”

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Posted 1 year ago

Thank you for the feedback. Please reach out to our customer service team we would love to further assist you.

Posted 1 year ago

“easy to use”

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Posted 1 year ago

Thank you for the feedback! It was our pleasure serving you. Hope to see you again soon!

Posted 1 year ago

“I can purchase the items I like and the price and shipping costs are very reasonable.”

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Posted 1 year ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 1 year ago

“Fish patties are delicious. Hard to find in our area. Thanks Food Service Direct.”

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Posted 1 year ago

Thank you for the feedback! We are so glad we are able to help you get something that is hard to find in your area!

Posted 1 year ago

“absolutely satisfied with the professionalism, price, packaging and prompt delivery”

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Posted 1 year ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 1 year ago

“excellent and professional service on all levels.”

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Posted 1 year ago

You’re certainly welcome! It was our pleasure serving you. Hope to see you again soon!

Posted 1 year ago

“Good fast service. Great place to shop. Never have any problems placing an order. Thank you.”

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Posted 1 year ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 1 year ago

“I buy my creamy Italian salad dressing from FoodService. It's the exact dressing that Pizza Hut carried for years, it's so delicious. I called customer service and requested the expiration date to be out as far as possible. So if I purchased on May 1, 2024 I was requesting the dressing expiration date to be May 1, 2025 at the very least. The guy in customer service said they would have to open all these boxes to determine that. You can't mean to tell me the expiration dates on products wouldn't be on the outside of a box that contained numerous gallon jugs of dressing. I didn't say anything and just said thank you and goodbye. If they would go that little extra mile for a Grandmom that would be so helpful. I gave away half of it so my neighbors could enjoy. I just can't consume a gallon of dressing with the expiration date of two months away. I know, I was surprised at the small window I had to consume the dressing. I believe I didn't get more than 2 months in all. But that would be my only complaint. I just can't imagine a restaurant accepting dressing that would expire in two months so why me? Other than that the shipping price was reasonable and the price of the dressing as well. It arrived at my home in excellent shape in a sturdy cardboard box and in a timely manner. So that would be my only complaint that they send me a gallon jug of salad dressing that wouldn't expire in two months, that would be helpful.”

Helpful Report

Posted 1 year ago

Thank you for the awesome feedback. Our products are indeed purchased in bulk to accommodate the needs of restaurants, which typically use larger quantities of dressing within a shorter timeframe. While we strive to provide the longest possible shelf life, determining individual expiration dates for each gallon of dressing would require opening the boxes, which could compromise the product's integrity and food safety standards. While we do understand our home use consumers may not be able to use a large quantity of product in a short time frame please feel free to reach out to our customer service team we would be happy to assist.

Posted 1 year ago

“Never have a problem ordering. Always very easy. Thank You!!”

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Posted 1 year ago

You’re certainly welcome! We appreciate your business. See you soon!

Posted 1 year ago

“Order came before it was estimated to, excellent service”

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Posted 1 year ago

Thanks for the great review! We're happy to hear that your products arrived quickly. Hope to see you again!

Posted 1 year ago

“item was sent in good condition, the item in question turned out to taste terrible but that's probably not the shipping's fault”

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Posted 1 year ago

Thank you for the feedback. Please reach out to our customer service team we would be more than happy to help you find another item.

Posted 1 year ago

“Best bulk basmati rice ever.”

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Posted 1 year ago

Thank you for the great feedback! We are so glad we could get these for you.See you again soon!

Posted 1 year ago

“Delivery service called the schedule the drop off, which I greatly appreciate. Everything was there. Overall process it so easy and accurate. Long time customer and will continue.”

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Posted 1 year ago

We are thrilled to have you as part of the Food service direct family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Posted 1 year ago

FoodServiceDirect.com is rated 4.4 based on 4,936 reviews