FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,936 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Write Your review

Tell us how FoodServiceDirect.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service! The postal service lost my first order and you handled the situation professionally. Great Job!”

Helpful Report

Posted 1 year ago

Thank you for your kind words! We're thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 1 year ago

“Excellent product and delivery”

Helpful Report

Posted 1 year ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 1 year ago

“Excellent service, came paged very well and was still frozen solid. I will be ordering from them again. Thank You”

Helpful Report

Posted 1 year ago

Thank you for the review! We are happy to hear that your order was delivered safely. We can't wait to see you again soon!

Posted 1 year ago

“Found exactly what I needed for my work coffee station. Perfect super fast shipping. Will buy from again. Better prices than anywhere else.”

Helpful Report

Posted 1 year ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 1 year ago

“Ease of ordering, fast delivery, intact!!”

Helpful Report

Posted 1 year ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 1 year ago

“Item is as described and shipped quickly. No issues at all...would purchase from this seller again! A+++😋😁”

Helpful Report

Posted 1 year ago

We're grateful for your comment and appreciate your trust in our brand. We'll continue to work hard to make sure that you always have a positive experience with us

Posted 1 year ago

“Fast shipping, great insukated shipping container. Thanks”

Helpful Report

Posted 1 year ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 1 year ago

“Food Service Direct has the products i use in stock and provides quick service and fast shipping.”

Helpful Report

Posted 1 year ago

You’re certainly welcome! We are so glad we could get you the items you need. Hope to see you again soon.

Posted 1 year ago

“Purchased the already cooked hamburgers and they are AWESOME!!! Used to purchase them in the stores but they stopped selling them. Googled and found them. I receive about 49 hamburgers, seperated them out and have them for lunch microwave 1 minute 30 seconds and a great burger. Looking at other offers. You will not be disapointed with purchasing the burgers. They come frozen with dry ice and ready to transfer to your freezer.”

Helpful Report

Posted 1 year ago

Thank you for the great review! We are so glad we could get these for you.See you again soon!

Posted 1 year ago

“I ordered macaroons for my daughter grad party. I got so many compliments on them. People were asking me were I got them because they were the best macaroons they had had. I purchased a month before and kept frozen until day of Event. I give the in a scale of 1-10 a 11.”

Helpful Report

Posted 1 year ago

We are thrilled to have you as part of the Food service direct family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Posted 1 year ago

“Receive food quickly and still cold when they arrive”

Helpful Report

Posted 1 year ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 1 year ago

“Fast service, great product, best tasting GF bread for subs or garlic bread, very much like a regular loaf of Italian bread”

Helpful Report

Posted 1 year ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 1 year ago

“They had the frozen rhubarb I was looking for”

Helpful Report

Posted 1 year ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 1 year ago

“Delivery was very fast and the cookie dough I bought was nicely frozen. I would definitely order these againz”

Helpful Report

Posted 1 year ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 1 year ago

“We ordered ice cream from food service direct. Believe it or not it arrived the day early, well packed, and completely intact! We will be ordering from them again… Thank you.”

Helpful Report

Posted 1 year ago

You’re certainly welcome! We are so glad we could get you the items you need. Hope to see you again soon.

Posted 1 year ago

“Great products, fast delivery. Highly recommend them.”

Helpful Report

Posted 1 year ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 1 year ago

“Great quality quick shipping amazing Packaging”

Helpful Report

Posted 1 year ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 1 year ago

“Great customer service”

Helpful Report

Posted 1 year ago

Thank you for the feedback! It was our pleasure serving you. Hope to see you again soon!

Posted 1 year ago

“I do think the customer service is very proactive. Also the products are very fresh. The only issue for me is I am living in Az ( not the company fault) but when you order fresh products they should sent on more proper refrigeration. But my affirmation about customer service and products are the same, excelent.”

Helpful Report

Posted 1 year ago

Thank you for the feedback. If there ever is an issue with your order please feel free to reach out to our customer service team anytime we would be happy to help.

Posted 1 year ago

“My son likes these so much that I would usually have to drive around to different gas stations to find them. We were all very excited when I saw I could get them online. Great product”

Helpful Report

Posted 1 year ago

Thank you for the feedback! We are so glad we are able to help you get something that is hard to find in your area!

Posted 1 year ago

FoodServiceDirect.com is rated 4.4 based on 4,936 reviews