FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,936 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As a first-time customer, impressive service, handling and delivery of product ordered. Will keep FoodServiceDirect as a provider of products in the future, thank you.”

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Posted 1 year ago

We're grateful for your comment and appreciate your trust in our brand. We'll continue to work hard to make sure that you always have a positive experience with us

Posted 1 year ago

“Wonderful customer service! My 1st order was delivered with package damaged and refrigerated items at room temperature. I was unaware of refund policy until after I had trashed items. Customer service were very prompt in telling me what was needed from me on order to help them navigate issue next time and provided me store credit for my next purchase. The next purchase was initially on backorder and they kept me informed every step of the way.Product was delivered cold in cooler this round ! Very pleased!”

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Posted 1 year ago

We are thrilled to have you as part of the Food service direct family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Posted 1 year ago

“FoodServiceDirect.com you can actually tell that it's great workers employed there and they actually l they actually love their job and it shows”

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Posted 1 year ago

“i love food direct,i will be ordering tonight.”

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Posted 1 year ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 1 year ago

“Very good service and my order was delivered fast. I will be using this company again 😀”

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Posted 1 year ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 1 year ago

“Completely satisfied”

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Posted 1 year ago

You’re certainly welcome! It was our pleasure serving you. Hope to see you again soon!

Posted 1 year ago

“Convenient, tasty and well packaged. Will buy again.”

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Posted 1 year ago

Thank you for the awesome review. We look forward to your continued business. See you soon!

Posted 1 year ago

“I've ordered from here for years. I have kids who eat like adults and lots of freezer space. Highly recommend.”

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Posted 1 year ago

Thank you for the awesome review! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 1 year ago

“Love the waffles.”

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Posted 1 year ago

Thank you for the great feedback! We are so glad we could get these for you.See you again soon!

Posted 1 year ago

“Order process and delivery went very smoothly and frozen products were very well packed and completely frozen when received. Very happy with the food selections and customer focus.”

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Posted 1 year ago

“Super fast delivery. They pack your order extremely well if you order any refrigerated items.”

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Posted 1 year ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 1 year ago

“Best way to buy bulk items. Lightening fast shipping and no complaints on product quality”

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Posted 1 year ago

Thank you for the awesome feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 1 year ago

“Huge inventory. Quality products. Great packaging. Fast delivery.”

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Posted 1 year ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 1 year ago

“Great service.”

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Posted 1 year ago

Thank you for the review! It was our pleasure serving you. Hope to see you again soon!

Posted 1 year ago

“We ordered the breaded catfish for a Memorial rememberance. The catfish has been requested for the 3rd year in a row. The catfish is seasoned just right and is very delicious. As long as the catfish is available, we will continue to order. Thank you.”

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Posted 1 year ago

You’re certainly welcome! We are so glad we could get you the items you need. Hope to see you again soon.

Posted 1 year ago

“I was pleased with my order. The product was fresh and it was a much better price than Amazon”

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Posted 1 year ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 1 year ago

“Other than the long wait for order, customer service stayed in touch and kept me updated. For that I am pleased.”

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Posted 1 year ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 1 year ago

“Fast and awesomely packaged wings. Couldn’t be happier with this purchase. Packed with dry ice which made everything stay nice and frozen.”

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Posted 1 year ago

Thank you for the review! We are happy to hear that your order was delivered safely. We can't wait to see you again soon!

Posted 1 year ago

“The breaded veil panties were awesome! I'm ready to put in another order”

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Posted 1 year ago

Thank you for the awesome feedback. We look forward to your continued business. See you soon!

Posted 1 year ago

“Great products, excellent shipping methods (frozen foods arrive frozen). Highly recommend!”

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Posted 1 year ago

Thank you for your kind words! We're thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 1 year ago

FoodServiceDirect.com is rated 4.4 based on 4,936 reviews